Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce Usage
What do you like best about the product?
I love being able to use this platform to organize all of my company's client, users and companies information. It has a straight forward UI.
What do you dislike about the product?
I dislike the confusion of where things are located and how the reports can sometimes break. It is important that this not have downtime so more accessibility is needed--like AWS cloud's 99.9% availability guarantee.
What problems is the product solving and how is that benefiting you?
Sometimes I have issues when I rename cohorts and the other connected reports break. But the benefits is in the seamless connection of all the different parts.
Recommendations to others considering the product:
I recommend that people look for more integration within the cloud to get the full value.
Salesforce is Great. Once set up.
What do you like best about the product?
Slack is so easily used by everyone. Even if you are not familiar with other programs that are similar. This one is easily the one that takes the cake in my experience.
What do you dislike about the product?
There are a few things about Salesforce that I didn't prefer. Salesforce Desk to me was just a glorified notebook if not set up correctly, or thoroughly. Because of this the learning curve was huge when getting into specifics and getting fields to link.
What problems is the product solving and how is that benefiting you?
We currently we migrating to a different platform. Salesforce was great for a few years, but has become a little bit to much.
Recommendations to others considering the product:
I recommend it to any large companies that need huge data management. However for smaller / midsized companies it can be a lot of handle.
Salesforce Use
What do you like best about the product?
The ease of using Salesforce makes it easy to teach to new employees.
What do you dislike about the product?
Hard to locate cases, causing issues when trying to collect data.
What problems is the product solving and how is that benefiting you?
We are solving the issue of not knowing who does what. By being able to track cases, we could give credit to the correct employees.
Salesforce - The Master of Many
What do you like best about the product?
I like the simple interface, but the complexity behind the scenes for report building and everything trackable. It makes work easy to do, understand, and simple to see where our team is against our SLA goals.
What do you dislike about the product?
The functionality is a bit wonky at times. The error handling within Salesforce isn't ideal and because there is so much customization, there are a lot of cracks and holes that work can fall in to.
What problems is the product solving and how is that benefiting you?
We moved from Zendesk to Salesforce and found that Salesforce is a lot more scaleable and easier to customize and show what we need to see as a support organization.
Powerful but tedious
What do you like best about the product?
I love how much data Service Cloud can contain and the UI
What do you dislike about the product?
I dislike how challenging it is to create new workflows, add objects, and make minor tweaks without breaking out entire instance. One must be very good at Salesforce or a Dev in order to automate things.
What problems is the product solving and how is that benefiting you?
Our team uses Service Cloud to queue our customer support cases. We've found Salesforce to be relatively flexible but the amount of effort that goes into getting it up and running has been significant.We are still iterating on our setup almost 2 years later.
Recommendations to others considering the product:
Have an internal team completely dedicated to Service Cloud and make sure you have a consultant to help get it up and running if you are not using Service Cloud now.
A powerful solution for client management
What do you like best about the product?
I like the way I can work with my clients through this software.
What do you dislike about the product?
The solution is a bit heavy and not exactly user-friendly, however, it has plenty of convenient functions.
What problems is the product solving and how is that benefiting you?
It allows us to keep everything in one place and provides all the necessary integration with all our resources.
It serves its purposes, but will not be an industry leader in 2 years
What do you like best about the product?
I like all of the functionality that it offers. I can do nearly everything that I need to.
What do you dislike about the product?
It is too expensive and has a steep learning curve. Expand upon the automation for things such as Flows.
What problems is the product solving and how is that benefiting you?
I am automating a lot of our common repeatable tasks. It is reducing human errors.
Streamlining
What do you like best about the product?
The ability to create and manage my daily tasks
What do you dislike about the product?
I am having difficulty including my corporate logo within the email signature
What problems is the product solving and how is that benefiting you?
That no contact/lead/opportunity get's missed and being able to easily reference if a task was completed.
Short and easy
What do you like best about the product?
I love the straightforward approach. No need for an extensive training. Everything is easy to process and I could get started very easily
What do you dislike about the product?
I really dislike the design and theme. I think it can be improved to be more catchy or appealing.
What problems is the product solving and how is that benefiting you?
We have a more direct approach to our target. It really helped us in drafting our statements for our events
Efficient and effective
What do you like best about the product?
I like the user friendly interface and the accessibility.
What do you dislike about the product?
Sometimes my logged work does not always save.
What problems is the product solving and how is that benefiting you?
I am trying to solve the problem of having my work deleted randomly. I have realized that sales force provides an easy access to my students information.
Recommendations to others considering the product:
I would recommend that other possible users become familiar with the software before purchasing.
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