Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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A powerful solution for client management
What do you like best about the product?
I like the way I can work with my clients through this software.
What do you dislike about the product?
The solution is a bit heavy and not exactly user-friendly, however, it has plenty of convenient functions.
What problems is the product solving and how is that benefiting you?
It allows us to keep everything in one place and provides all the necessary integration with all our resources.
It serves its purposes, but will not be an industry leader in 2 years
What do you like best about the product?
I like all of the functionality that it offers. I can do nearly everything that I need to.
What do you dislike about the product?
It is too expensive and has a steep learning curve. Expand upon the automation for things such as Flows.
What problems is the product solving and how is that benefiting you?
I am automating a lot of our common repeatable tasks. It is reducing human errors.
Streamlining
What do you like best about the product?
The ability to create and manage my daily tasks
What do you dislike about the product?
I am having difficulty including my corporate logo within the email signature
What problems is the product solving and how is that benefiting you?
That no contact/lead/opportunity get's missed and being able to easily reference if a task was completed.
Short and easy
What do you like best about the product?
I love the straightforward approach. No need for an extensive training. Everything is easy to process and I could get started very easily
What do you dislike about the product?
I really dislike the design and theme. I think it can be improved to be more catchy or appealing.
What problems is the product solving and how is that benefiting you?
We have a more direct approach to our target. It really helped us in drafting our statements for our events
Efficient and effective
What do you like best about the product?
I like the user friendly interface and the accessibility.
What do you dislike about the product?
Sometimes my logged work does not always save.
What problems is the product solving and how is that benefiting you?
I am trying to solve the problem of having my work deleted randomly. I have realized that sales force provides an easy access to my students information.
Recommendations to others considering the product:
I would recommend that other possible users become familiar with the software before purchasing.
Good way to address complaints
What do you like best about the product?
Easy way to link multiple groups and have people across the country use the same case
What do you dislike about the product?
Reporting and tracking of anything that is closed is not intuitive
What problems is the product solving and how is that benefiting you?
Consolidate all non conformance reports
Salesforce services cloud user
What do you like best about the product?
Ability to manage solutions in the go via mobile. Great for increasing productivity.
What do you dislike about the product?
Not servoce related, it can be a little slower to manage the crm in the go.
What problems is the product solving and how is that benefiting you?
Management of crm on the go
Integrated sales system
What do you like best about the product?
This system ties with everything else I use. It is a one stop shop for all my day to day says needs.
What do you dislike about the product?
Nothing. I have used other tools similar and nothing is quite like salesforce.
What problems is the product solving and how is that benefiting you?
Day to day communication, sales info, customer insights and so on
Sales Force Cloud
What do you like best about the product?
Being able to create boxes for individuals' case management is easy to manage. Merging duplicate cases has made it easy to get rid of duplicate work
What do you dislike about the product?
I dont like that you can not undelete once somethings been deleted. and I also dont like if you hide a message too soon the receiver wont get a message
What problems is the product solving and how is that benefiting you?
It has made the flow of work easy and manageable. I am able to flow through my cases with ease without having to be concerned that i cannot find what I am looking for.
Excellent for customer services tasks in your company.
What do you like best about the product?
I really liked the experience I had with customer support, and I point this out first as I consider it to be one of the things where different software of this type that exists in the market do not manage to offer with optimal quality. This fortunately is not at all the case of Salesforce, with an attention schedule that covers 24/7 which ensures that you have an answer and solution to any problem that may be presented to you along the way. The possibility to track visitors who visit your websites, which gives you different analytics data that will help you understand what the users are looking for.
What do you dislike about the product?
One of the things that I did not like is the thin margin of error that the software allows, with this I mean that you have to be very cautious about the information that is being manipulated within the platform since any type of error could affect a disruption of your data or a misunderstanding of the results obtained, this forces the people in charge of manipulating this tool to be well prepared and careful in what they do. Sometimes you can appreciate certain glitches but nothing so big to worry about.
What problems is the product solving and how is that benefiting you?
Our IT staff is in charge of solving all the internal problems of the company so they have an intense work throughout the week, so having a software that helps them lighten this workload without sacrificing good performance is something that has a very high value for our company. With the acquisition of Salesforce Cloud Service, the performance of the IT department has improved substantially, making communication with the different departments of the company a high-efficiency experience to address the problems that may occur in any time.
Recommendations to others considering the product:
This program undoubtedly offers one of the best experiences to give your customers a personalized help and support experience which creates an environment of collaboration and efficiency that is not found in many places. With a range of tools available to agents who use it the total freedom and ability to resolve the minimum concern that customers may bring to them. I would like to see in the future more accessible plans so that small businesses can choose to have a service as good as the one offered by this software.
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