Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
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External reviews are not included in the AWS star rating for the product.
Automated Customer Service Greatly Improved
What do you like best about the product?
Enhanced customer service through automation
What do you dislike about the product?
Cost and complex customisation which require steep learning by team deploying
What problems is the product solving and how is that benefiting you?
Automating services
Great for Collaboration!
What do you like best about the product?
Collaboration- working together on cases
What do you dislike about the product?
Outdated automation Features in setup-Updates needed
What problems is the product solving and how is that benefiting you?
Cases Management with Customer
Agentforce Enhances Support for Field Reps—No Complaints So Far
What do you like best about the product?
That it's now able to use agentforce to help field reps when dealing with customers
What do you dislike about the product?
Nothing at the moment. Fairly new to the service cloud haven't broken anything yet thankfully.
What problems is the product solving and how is that benefiting you?
Clean data from our reps and easier to navigation while our in the field.
Straightforward Setup, Efficient Customer Management
What do you like best about the product?
I find the initial setup of Salesforce Service Cloud to be straightforward and easy. The platform offers a great framework for transparency and visibility, particularly beneficial in handling customer inquiries and ensuring quick responses. The user-friendly interface, coupled with its robust analytics, enhances user experience and efficiency.
What do you dislike about the product?
I've realized that the size span is limited, and that presents a challenge for me because I need that to work effectively. The only challenge I faced was related to user issues, which we had to fix using some terminal solutions that involved a delay.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps us answer customers faster in major cases, enhancing our customer service efficiency.
Great for Teams and Knowledge Sharing, but Pricey and Complex to Implement
What do you like best about the product?
Ease of use ability to have multiple service reps on it and surface knowledge base
What do you dislike about the product?
Still very expensive needs a large implementation
What problems is the product solving and how is that benefiting you?
Help desk for cs team. Usng to provide customer support and ticketing
Easy Access to Service Data for Seamless Collaboration
What do you like best about the product?
Ability to easily access relevant service data to share between service and sales partners
What do you dislike about the product?
Separate cloud experience and would like to bring together data source for service, sales and product
What problems is the product solving and how is that benefiting you?
Ability to easily share service data from a service platform to our sales partners.
Great Features and Easy to Use, But Some Drawbacks
What do you like best about the product?
Ease of use, vast features list, integrations available
What do you dislike about the product?
I haven’t been using it long enough to have a thorough answer to this one
What problems is the product solving and how is that benefiting you?
Assisting clients and staff faster and more thoroughly
A verry solid cloud but with some problems
What do you like best about the product?
Service Cloud is excellent for creating automations that can truly assist other agents in serving customers more effectively. You can design the entire structure of an omni-channel system to manage all the information communicated to customers by agents, control the service queue, monitor each agent's workload, create FAQs, and much more.
What do you dislike about the product?
The structure of email-to-case often causes us issues. It would be very helpful if there were a configuration option to separate all emails based on the 'from' field.
What problems is the product solving and how is that benefiting you?
With Service Cloud, we are able to centralize all of our customer service operations in a single platform. This simplifies the support process and helps ensure a higher quality experience for our customers.
Excellent and User-Friendly, but Needs Change Management Support
What do you like best about the product?
This product is excellent and very user-friendly, offering a wide range of features that make it convenient to use.
What do you dislike about the product?
It would be beneficial if change management support were included.
What problems is the product solving and how is that benefiting you?
Providing service to customers is an important aspect of this product.
Great for Case Management and Reporting
What do you like best about the product?
Cases. Reporting. Case queue management.
What do you dislike about the product?
Different case type values needed. Queue management
What problems is the product solving and how is that benefiting you?
CustomerbService cases
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