Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Salesforce Service Cloud
What do you like best about the product?
Salesforce Service cloud makes it easier to reach out to customers with the simple interface
What do you dislike about the product?
It takes a few hours to get accustomed to the platform and navigating around everything
What problems is the product solving and how is that benefiting you?
It is easier to implement case details when reaching out to customers
Salesforce Develoeper
What do you like best about the product?
The ability to develop a custom-tailored solution depending upon the customer business use case
What do you dislike about the product?
The pricing of Salesforce is less for small organizations.
What problems is the product solving and how is that benefiting you?
The Service Cloud from Salesforce provides the leverage to customize the cloud as per the client's needs. It is easy to customize.
salesforce service cloud review
What do you like best about the product?
The best features in salesforce service cloud are multi-channel support, service console, case management&knowledge base, and Entitlement management.
What do you dislike about the product?
The limit of the number of emails a day that organization can convert into cases is 2500 per day for professional, enterprise and developer editions.
There is No chat support, critical wait alert time, transfer files and supervisor features.
Milestones can't be added to cases without using entitlement processes
There is No chat support, critical wait alert time, transfer files and supervisor features.
Milestones can't be added to cases without using entitlement processes
What problems is the product solving and how is that benefiting you?
Maximize agent productivity, case tracking.
Recommendations to others considering the product:
It is best cloud service when compared to other cloud service but it is too expensive.
Fast Access
What do you like best about the product?
Its a great tool for research and also you can Access a lot a info from vendors to customers
What do you dislike about the product?
Moust of the time takes a will to update info
What problems is the product solving and how is that benefiting you?
Research customers to offer up grade account from regular to business
Recommendations to others considering the product:
Its a great tool to research a lot of info
Salesforce Cloud
What do you like best about the product?
The best about Salesforce is the ability to consistently and expeditiously process customers requests.
What do you dislike about the product?
The dislike is the software sometimes freezes when utilizing numerous of applications.
What problems is the product solving and how is that benefiting you?
Resolving customers inquires/requests in a timely manner.
Recommendations to others considering the product:
No other recommendations other than be mindful of how many apps are open.
Outstanding Ticketing System
What do you like best about the product?
The trails and training modules are amazing and make learning interesting.
What do you dislike about the product?
Cost, we are not for profit membership organization so we won't recover our cost as quickly as others may.
What problems is the product solving and how is that benefiting you?
We are a flight attendant union so we use Salesforce to track our grievances and our inventory. We have been able mine data that in the past would have been lost or not as easy to access.
Recommendations to others considering the product:
Its a great product highly customizable, go to salesforce.com and check out some of tools and the trails you won't be sorry.
Salesforce Service Cloud Review
What do you like best about the product?
Easy and intuitive
Easy implementation
Extensive and can be configure very easy
Fast deployment
Easy implementation
Extensive and can be configure very easy
Fast deployment
What do you dislike about the product?
Can be performance heavy (Bandwidth)
A little expensive for small businesses
A little expensive for small businesses
What problems is the product solving and how is that benefiting you?
I removes the excess of communication, spreadsheets, documents, etc. the sales team is very happy with it
Recommendations to others considering the product:
N/a
Lacking in some departments but best in Leads management
What do you like best about the product?
The ability to systematically make, manage and handle leads and their tickets are the best part of it, everything you need as long as the features are turned on for you are easily accessible in one page. The best part is everything is in the cloud and you don't nees to worry about losing data.
What do you dislike about the product?
Waht i dislike most about live agebt woukd be thw lack of freedom to make changes to the layout and how the system would interpret macros and commands which is very bothersome especially if you are trying to meet a certain quota or in the rush. But that issue got easily solved when we implemented Lightning
What problems is the product solving and how is that benefiting you?
Wgat is solved was our constant worry about losing lead data and statistics which is very important for our forcasting. After implementing the only problem we uad to deal with would be how to interact with the leads
Recommendations to others considering the product:
What i recommend would be trying SF Lightning instead. It has more features and functionalities while still being under the Salesforce network
Great software to use for tracking sales operations including lead tracking and sales notes
What do you like best about the product?
This software makes my life easier to track notes and things going on with leads and accounts within the organization. Without the software it would be very difficult to do my job on a day to day basis.
What do you dislike about the product?
The cost would probably be the only thing that I would consider to be a downfall of this software as I believe it can get kind of pricy.
What problems is the product solving and how is that benefiting you?
The ability to track opportunities in a pipeline. Setting up reports is also nice and level of customization that can be achieved is helpful.
Recommendations to others considering the product:
You need a person who acts as a Salesforce developer and admin to make sure everything works. You are limited to workflows based on your level of licensing. Reports are not always easiest to create and even when opportunities meet the criteria they are left out for no apparent reason.
Great Tool!
What do you like best about the product?
Easy to navigate, great to create reports and plenty to save information regarding case history.
What do you dislike about the product?
Sometimes there are a lot of fields that do not include information or are just ghost fields that occupy space.
What problems is the product solving and how is that benefiting you?
It's a really good tool to record the history of the account being basic procedures up to troubleshooting and issues.
Recommendations to others considering the product:
It is a great tool to generate reports and information, always reach out to support, they are quick to response and are always great with the information provided.
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