Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Everything in one place
What do you like best about the product?
Salesforce gives you one place to track all sales and service eliminating the "right-hand doesn't know what the left hand is doing" problem.
What do you dislike about the product?
Salesforce is expensive. Being a start-up it is frustrating to want to implement things that could enhance our business without being sold upgrades and add ons constantly.
What problems is the product solving and how is that benefiting you?
Honestly we are not using salesforce service cloud to its full potential.
Excellent software
What do you like best about the product?
It's well organized and helpful. Like it
What do you dislike about the product?
Too many tabs can be opened within SFSC.
What problems is the product solving and how is that benefiting you?
It helps me to do my job in an organized way
Recommendations to others considering the product:
Excellent
The Intrinsic Accumulation of Data
What do you like best about the product?
The Best thing about the Salesforce is its UI and Credibility towards data storage and preserveness.
What do you dislike about the product?
The attachments sometimes gets hungged up and do not open on various try
What problems is the product solving and how is that benefiting you?
The documentation and data conceirge
Recommendations to others considering the product:
The platform provides good UI and data storage on high space line, one should try to opt this product
good ticketing system
What do you like best about the product?
lots of features, good search functionality. I like the custom views you can create as well.
What do you dislike about the product?
it sends way too many emails and can be alot of clicks to complete a basic task like closing a case
What problems is the product solving and how is that benefiting you?
it allows our help desk to be more efficient
Amazing CRM and platform
What do you like best about the product?
incredible flexibility through automated processes, custom components,
What do you dislike about the product?
development may seem overly complicated at first, but this expected of any enterprise-grade platform
What problems is the product solving and how is that benefiting you?
automation of processes saves time and money
amazing dashboard and reporting engine gives us real time 360° view of our business
amazing dashboard and reporting engine gives us real time 360° view of our business
Recommendations to others considering the product:
get it
Great to combine sales and support CRM
What do you like best about the product?
All the info for the customer is kept from the time they are a prospect to after the sale and support.
What do you dislike about the product?
Salesforce is kind of clunky. It can do a ton of things but the learning curve is steep.
What problems is the product solving and how is that benefiting you?
Our help desk has all relevant information available at their fingertips.
Recommendations to others considering the product:
If you want to combine sales and support info this is definitely the way to do it.
Great crm product with a new easy to sue itnerface
What do you like best about the product?
It is easy to sue, has extensive add ons and reporting functionality and a lot of options to add different connections, levels of managers and so on
What do you dislike about the product?
The ux could be a bit more easy in terms of finding contacts, sometimes it is difficult to find a client if you don't know the exact full name
What problems is the product solving and how is that benefiting you?
customer relationship management and lead management, used for sales and also for the client success team to follow up on customer profiles and information
Efficient ticketing system for customer support!
What do you like best about the product?
I like the ability to use the software the web browser from multiple locations. There is an abundance amount of tools and data that can be tracked and reported. Customizable into different levels for different employee roles
What do you dislike about the product?
It has such a huge range of functionalities that it takes a lot of time to implement all of the needed features to get up and running. Unable to merge cases from the same customer unless they are added as a contact.
What problems is the product solving and how is that benefiting you?
Keeping track of all incoming and outgoing communications from customers using our product.
Individual and team collaboration is so easy with Salesforce!
What do you like best about the product?
I like that as a manager, I am able to quickly pull reports on how my team is doing while also having access to work with them on projects.
What do you dislike about the product?
I prefer to work out of Talkdesk Lightning instead of Service because toggling between Cases and Talkdesk is easier in that view.
What problems is the product solving and how is that benefiting you?
We recently switched from Desk.com, and Salesforce is so much more user-friendly. Reporting is significantly easier for us as well!
Salesforce is a very helpful tool for any business
What do you like best about the product?
I love how much they offer. How much you, and your business can benefit from it.
What do you dislike about the product?
It can be a little confusing to navigate sometimes. Things that you do not have on your plan are still on the home page and that gets a little annoying accidentally clicking on it, but you don’t have it
What problems is the product solving and how is that benefiting you?
We have solved the problem of our quoting system. Before- we had to communicate via email or phone as to who is quoting who, and when. Now, the team is all on salesforce and we are able to see who is quoting who, what step they are on etc. it’s very helpful. We erased the extra steps of having to communicate with each other constantly.
Recommendations to others considering the product:
Salesforce is great. Give it a try- you will not be disappointed.
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