Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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External reviews are not included in the AWS star rating for the product.
Useful software if you have the right data
What do you like best about the product?
It is easy to extract different reports and analyzed it. User friendly software.
What do you dislike about the product?
Sometimes there are problems with supporting from SF
What problems is the product solving and how is that benefiting you?
SF provide us the needed data regarding the right matierials which are used in our production plants.
Best CRM ever!!!
What do you like best about the product?
Love the easiness to get the info you are looking for
What do you dislike about the product?
I hate it when it crashes and when it doesn't sycronize that well with third party apps
What problems is the product solving and how is that benefiting you?
One stop shop for everything we do with our customers
Good for basic usages but lacks in multiple integrations
What do you like best about the product?
- Good to start with
- Faster API response
- A good interface for Agents
- Provides API's for integration
- Integrated with Kore.ai Platform
- Faster API response
- A good interface for Agents
- Provides API's for integration
- Integrated with Kore.ai Platform
What do you dislike about the product?
- It provides integration as long-polling API, not as webhook, which is difficult and costly to integrate.
- APIs should provide
- APIs should provide
What problems is the product solving and how is that benefiting you?
- Handling LiveAgent along with chatbots for different customers.
Fluidity at it’s finest.
What do you like best about the product?
Salesforce is fast, fluid and i love the customisation.
What do you dislike about the product?
Ours needs more custom features to fully suit our needs but I know we can build into it. We are also hoping to get a Live Q&A in there.
What problems is the product solving and how is that benefiting you?
Full integration in every department and every country
Not conducive to our industry
What do you like best about the product?
That I can track the documents I need from a client and tag the date they were received.
What do you dislike about the product?
We cannot get the system set up to match what we really need for our customer service
What problems is the product solving and how is that benefiting you?
We cannot use the software the way we want to
Salesforce Service Cloud
What do you like best about the product?
Salesforce Service cloud makes it easier to reach out to customers with the simple interface
What do you dislike about the product?
It takes a few hours to get accustomed to the platform and navigating around everything
What problems is the product solving and how is that benefiting you?
It is easier to implement case details when reaching out to customers
Salesforce Develoeper
What do you like best about the product?
The ability to develop a custom-tailored solution depending upon the customer business use case
What do you dislike about the product?
The pricing of Salesforce is less for small organizations.
What problems is the product solving and how is that benefiting you?
The Service Cloud from Salesforce provides the leverage to customize the cloud as per the client's needs. It is easy to customize.
salesforce service cloud review
What do you like best about the product?
The best features in salesforce service cloud are multi-channel support, service console, case management&knowledge base, and Entitlement management.
What do you dislike about the product?
The limit of the number of emails a day that organization can convert into cases is 2500 per day for professional, enterprise and developer editions.
There is No chat support, critical wait alert time, transfer files and supervisor features.
Milestones can't be added to cases without using entitlement processes
There is No chat support, critical wait alert time, transfer files and supervisor features.
Milestones can't be added to cases without using entitlement processes
What problems is the product solving and how is that benefiting you?
Maximize agent productivity, case tracking.
Recommendations to others considering the product:
It is best cloud service when compared to other cloud service but it is too expensive.
Fast Access
What do you like best about the product?
Its a great tool for research and also you can Access a lot a info from vendors to customers
What do you dislike about the product?
Moust of the time takes a will to update info
What problems is the product solving and how is that benefiting you?
Research customers to offer up grade account from regular to business
Recommendations to others considering the product:
Its a great tool to research a lot of info
Salesforce Cloud
What do you like best about the product?
The best about Salesforce is the ability to consistently and expeditiously process customers requests.
What do you dislike about the product?
The dislike is the software sometimes freezes when utilizing numerous of applications.
What problems is the product solving and how is that benefiting you?
Resolving customers inquires/requests in a timely manner.
Recommendations to others considering the product:
No other recommendations other than be mindful of how many apps are open.
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