Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Salesforce Review
What do you like best about the product?
It's a pretty user-friendly interface that does put everything I need for customers in one place.
What do you dislike about the product?
I don't think this is Salesforce per se, but how my managers organized the site. I think they're very confused.
What problems is the product solving and how is that benefiting you?
Salesforce holds all of the data we gather from families. Its a great way to compare progress and to see all of a families data at one time.
Salesforce Service Cloud
What do you like best about the product?
Salesforce service cloud is focused on providing support and help to the customers. Its uniqueness lies in providing faster service compared to traditional methods,That ultimately enhances the customer’s experience hence loyalty which in turn creates a good impact on sales.
What do you dislike about the product?
Lack some key functionality,A CRM is really just a customer database. And having sales people use your CRM platform means nothing else than having sales people spend a major portion of their day doing data entry.
What problems is the product solving and how is that benefiting you?
Service Cloud enables your business to provide the multi channel support your customers and real time conversations , self-service capabilities and frameworks while maintaining control to easily solve your customers’ challenges
Recommendations to others considering the product:
Technically a lot of limitations on customizations
Extremely beneficial for mobile work.
What do you like best about the product?
The biggest upside to using this product is the flexibility it allows me, I travel often for work but the consistent access to what I need is a lifesaver.
What do you dislike about the product?
No downsides as it stands currently, the product is pretty user friendly.
What problems is the product solving and how is that benefiting you?
Keeping my leads, contacts, and follow ups straight for my 1000+ candidates.
Recommendations to others considering the product:
I am a huge fan of Salesforce's entire suite of products, the Service Cloud is definitely a product to consider implementing.
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service
What do you like best about the product?
Sales Cloud by Salesforce is one of the world's most popular and highly-rated customer service software solutions
What do you dislike about the product?
It is slow needs fast internet and also occupies more space in memory as well as in buffer
What problems is the product solving and how is that benefiting you?
Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems.
Sales force brings all teams together
What do you like best about the product?
You are able to use sales force to reach out to all teams in your company that may have a part in an issue, work process, etc
What do you dislike about the product?
No issues with sales force. More companies should use this product
What problems is the product solving and how is that benefiting you?
Technical support issues for clients in the lab
Salesforce Review
What do you like best about the product?
What I like most about Salesforce is the ability to track a case or communication within a case.
What do you dislike about the product?
Salesforce has alot of features that are not user friendly unless you are trained on it or have watched a tutorial.
What problems is the product solving and how is that benefiting you?
Customer cases and case tracking
Salesforce service cloud one of the greatest tool
What do you like best about the product?
Salesforce service cloud user friendly and easy to use email platform.It is easy to learn new options and reports.Customer support has been super helpful and supports via email,phone and chatter.It is good reporting tools.
What do you dislike about the product?
I do not anything dislike about salesforce service cloud tool.I do not have any kind of problem.
What problems is the product solving and how is that benefiting you?
Salesforce service cloud has customer support very helpful.Use it to store all data all time on all customers.It is great tool for our organization.
Sfdc service review
What do you like best about the product?
The salesforce service Cloud is very helpfull for all type of business unites as well as well CRM performance as well.
What do you dislike about the product?
It is too costly for small Cape Town businesses
What problems is the product solving and how is that benefiting you?
It's very good Solutions for all types of CRM problem in respective to a complex flows.
Service Cloud is where it's at for case management
What do you like best about the product?
When we built Service Cloud back in 2014/2015, it had almost everything that the Lightning Experience has today, which was awesome. The ability to work off of a list view with ease was the greatest thing, especially when you needed to mass update records. It was really a time saver for our users!
What do you dislike about the product?
I did not like that when you created a new tab from the service cloud, you could not select from that page what you wanted to open up. I also wish you could edit more than 200 records at one time without it timing out.
What problems is the product solving and how is that benefiting you?
With Service Cloud, we were able to build a system for tracking support requests we received from external customers so we could understand what the team was spending time on, which ultimately helped us focus on process improvement projects we very much needed. The data also helped us staff accordingly so we were not drowning in emails that were constantly getting lost.
Recommendations to others considering the product:
If you plan on using Service Cloud, think about the best way you want to break out the work by categories, queues, statuses and priorities. Those were all key fields we used to track our work effectively. We, of course, had many more fields, but those were the first ones we worked with and then added more color to our data as time progressed and as the report out required it.
Best B2C experience among all the competitors.
What do you like best about the product?
I've been using service cloud for one and half years now and no doubt its one of the finest Service cloud you can get in area like cases and support for customers.
What do you dislike about the product?
So one thing which I do not like is not able to use its basic functionality in custom development, you have to follow there defined way.
What problems is the product solving and how is that benefiting you?
Mostly Cases and solutions, I use this cloud to escalate case and notify users with proper content.
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