Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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External reviews are not included in the AWS star rating for the product.
Outstanding Ticketing System
What do you like best about the product?
The trails and training modules are amazing and make learning interesting.
What do you dislike about the product?
Cost, we are not for profit membership organization so we won't recover our cost as quickly as others may.
What problems is the product solving and how is that benefiting you?
We are a flight attendant union so we use Salesforce to track our grievances and our inventory. We have been able mine data that in the past would have been lost or not as easy to access.
Recommendations to others considering the product:
Its a great product highly customizable, go to salesforce.com and check out some of tools and the trails you won't be sorry.
Salesforce Service Cloud Review
What do you like best about the product?
Easy and intuitive
Easy implementation
Extensive and can be configure very easy
Fast deployment
Easy implementation
Extensive and can be configure very easy
Fast deployment
What do you dislike about the product?
Can be performance heavy (Bandwidth)
A little expensive for small businesses
A little expensive for small businesses
What problems is the product solving and how is that benefiting you?
I removes the excess of communication, spreadsheets, documents, etc. the sales team is very happy with it
Recommendations to others considering the product:
N/a
Lacking in some departments but best in Leads management
What do you like best about the product?
The ability to systematically make, manage and handle leads and their tickets are the best part of it, everything you need as long as the features are turned on for you are easily accessible in one page. The best part is everything is in the cloud and you don't nees to worry about losing data.
What do you dislike about the product?
Waht i dislike most about live agebt woukd be thw lack of freedom to make changes to the layout and how the system would interpret macros and commands which is very bothersome especially if you are trying to meet a certain quota or in the rush. But that issue got easily solved when we implemented Lightning
What problems is the product solving and how is that benefiting you?
Wgat is solved was our constant worry about losing lead data and statistics which is very important for our forcasting. After implementing the only problem we uad to deal with would be how to interact with the leads
Recommendations to others considering the product:
What i recommend would be trying SF Lightning instead. It has more features and functionalities while still being under the Salesforce network
Great software to use for tracking sales operations including lead tracking and sales notes
What do you like best about the product?
This software makes my life easier to track notes and things going on with leads and accounts within the organization. Without the software it would be very difficult to do my job on a day to day basis.
What do you dislike about the product?
The cost would probably be the only thing that I would consider to be a downfall of this software as I believe it can get kind of pricy.
What problems is the product solving and how is that benefiting you?
The ability to track opportunities in a pipeline. Setting up reports is also nice and level of customization that can be achieved is helpful.
Recommendations to others considering the product:
You need a person who acts as a Salesforce developer and admin to make sure everything works. You are limited to workflows based on your level of licensing. Reports are not always easiest to create and even when opportunities meet the criteria they are left out for no apparent reason.
Great Tool!
What do you like best about the product?
Easy to navigate, great to create reports and plenty to save information regarding case history.
What do you dislike about the product?
Sometimes there are a lot of fields that do not include information or are just ghost fields that occupy space.
What problems is the product solving and how is that benefiting you?
It's a really good tool to record the history of the account being basic procedures up to troubleshooting and issues.
Recommendations to others considering the product:
It is a great tool to generate reports and information, always reach out to support, they are quick to response and are always great with the information provided.
Everything in one place
What do you like best about the product?
Salesforce gives you one place to track all sales and service eliminating the "right-hand doesn't know what the left hand is doing" problem.
What do you dislike about the product?
Salesforce is expensive. Being a start-up it is frustrating to want to implement things that could enhance our business without being sold upgrades and add ons constantly.
What problems is the product solving and how is that benefiting you?
Honestly we are not using salesforce service cloud to its full potential.
Excellent software
What do you like best about the product?
It's well organized and helpful. Like it
What do you dislike about the product?
Too many tabs can be opened within SFSC.
What problems is the product solving and how is that benefiting you?
It helps me to do my job in an organized way
Recommendations to others considering the product:
Excellent
The Intrinsic Accumulation of Data
What do you like best about the product?
The Best thing about the Salesforce is its UI and Credibility towards data storage and preserveness.
What do you dislike about the product?
The attachments sometimes gets hungged up and do not open on various try
What problems is the product solving and how is that benefiting you?
The documentation and data conceirge
Recommendations to others considering the product:
The platform provides good UI and data storage on high space line, one should try to opt this product
good ticketing system
What do you like best about the product?
lots of features, good search functionality. I like the custom views you can create as well.
What do you dislike about the product?
it sends way too many emails and can be alot of clicks to complete a basic task like closing a case
What problems is the product solving and how is that benefiting you?
it allows our help desk to be more efficient
Amazing CRM and platform
What do you like best about the product?
incredible flexibility through automated processes, custom components,
What do you dislike about the product?
development may seem overly complicated at first, but this expected of any enterprise-grade platform
What problems is the product solving and how is that benefiting you?
automation of processes saves time and money
amazing dashboard and reporting engine gives us real time 360° view of our business
amazing dashboard and reporting engine gives us real time 360° view of our business
Recommendations to others considering the product:
get it
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