Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Amazing
What do you like best about the product?
Salesforce provide me automatically generated email from my tasks
What do you dislike about the product?
Nothing yet. May be it having some problems with governor limit
What problems is the product solving and how is that benefiting you?
It's easy to understand and more reliable
Excellent ticket management tool
What do you like best about the product?
The best feature of this product is Fast and easy navigation from different components.
What do you dislike about the product?
Integrated article search tool. Could have been better.
What problems is the product solving and how is that benefiting you?
Customer ticket management and communication.
Benefits:
Fast and easy communication.
Excellent Time management
Benefits:
Fast and easy communication.
Excellent Time management
Salesforce Service Cloud Review
What do you like best about the product?
Salesforce Service cloud is one of the best cloud service application provided by Salesforce. Which can be accessed on demand.
What do you dislike about the product?
I didn't find any dislikes while using Salesforce service cloud
What problems is the product solving and how is that benefiting you?
Providing immediate assistance to customer issues and lot of tools we can integrate to Salesforce service cloud.
Good software
What do you like best about the product?
Salesforce is great for keeping track of cases and issues certain partners in our organisation face. It also makes it easier by not clogging our work emails
What do you dislike about the product?
It would be good to be able to get notifications to phone when you get a reply
What problems is the product solving and how is that benefiting you?
Salesforce is used to help partner managers with technical issues they are facing with their clients
Can be confusing
What do you like best about the product?
That everything can be stored in one spot for many people to view.
What do you dislike about the product?
Making changes can be confusing. I often don’t know what account a change is being linked to and then it will save it’s saved but won’t appear in the tab.
What problems is the product solving and how is that benefiting you?
Sometimes things that seem to actually appear after saving. It is, however, a great centralized location for all information to be stored.
Recommendations to others considering the product:
Go through a training prior to jumping in and using it.
Great
What do you like best about the product?
Salesforce is great and easy to use. I enjoy The ease of it and how simple it is.
What do you dislike about the product?
I do not have any negative feedback on SalesForce.
What problems is the product solving and how is that benefiting you?
CS tickets and emails.
Effective and Ease way to communicate with Customer - The Salesforce Service Cloud
What do you like best about the product?
The one of the best thing about the Salesforce Service Cloud is if a person who is not knowing anything about the the case can easily know about what is going in it by just only seeing in it ie. it is in a very simplified manner that person can know very easily.
What do you dislike about the product?
The biggest disadvantage of Salesforce Service Cloud is it is Opened so if anyone get the access to open it and easily view the about the conversation of the customer and can get easily all the information about the ongoing talk going on and can access anything they want of the customer
What problems is the product solving and how is that benefiting you?
The another good thing about the Salesforce Service Cloud is we can get the contact of the case owner and it also helps us to get contact of the person who is also involved in the case. The another advantage of using Salesforce Service Cloud is it uses Multi Factor Authentication (MFA) so it helps in providing the high level of security of the customer so that their data and conversation can remain protected if also anyone by mistake gets the password but if he/she don't have the machine/device in which the Multi Factor is Authenticated then he/she can not be able to access the case
Recommendations to others considering the product:
If one have Communicate with the customer in a secured way and also in a cost effective way then the best way is to use the Salesforce Service Cloud
Salesforce service cloud user friendly and great product
What do you like best about the product?
I like the most salseforce service cloud because it is good for customer support.It is very useful and easy to use.Easy to learn new options.Benefit of an easy to use email platform.
What do you dislike about the product?
Nothing anything dislike in salseforce service cloud.I have not negative aspects.It is very useful for everyone.
What problems is the product solving and how is that benefiting you?
Using salseforce service cloud,store data from all time on all your customer.Customizations can make your business run smoothly.
Customer Service Central
What do you like best about the product?
I like how it easily allows you to update customer interactions from multiple people. I also like how there’s so much space for information to be inputted that so many different people have access to so that it eliminates confusion when we are servicing our customers.
What do you dislike about the product?
I don’t like how the information is layed out for customer interactions. I feel like you have to search quite a bit to find all of the information that different people put in the cloud, instead halving an easy access layout.
What problems is the product solving and how is that benefiting you?
I am solving no missed communication with the customer. In my field, the customer deals with several different employees at my company. With Salesforce, it’s an easy way to see what each interaction consisted of, so that we wouldn’t need to physically call each of the customers interactions which takes a lot of time that none of us have.
Great tool for internal and external support
What do you like best about the product?
The integration with our sales org/accounts in Salesforce is a great way to track cases and requests from customers. Various case views, once you learn how to utilize them, are very robust and helpful to staying organized - especially if you have a regularly high volume of requests.
What do you dislike about the product?
I don't like how the notification management works. I would prefer that notifications lead you directly to a case instead of just the specific chatter thread. I wish there was a way to mark notifications as unread. Reporting can be difficult unless you are well-versed in Salesforce. This is also a bit of a clunky system. Performance can sometimes be slow and will occasionally time-out.
What problems is the product solving and how is that benefiting you?
We are ensuring that we meet our SLAs both internally and externally. Service Cloud has greatly improved the service levels we are able to deliver.
Recommendations to others considering the product:
Having a skilled Salesforce administrator will make implementation much easier.
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