Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
from
and
External reviews are not included in the AWS star rating for the product.
My typical experience with Salesforce is pretty smooth but it can sometimes hold up our process.
What do you like best about the product?
I like that Salesforce houses most of the information we need about our customers. For the most part, it's an easy source to navigate which lays out our onboarding process in a clear way.
What do you dislike about the product?
If something goes wrong in Salesforce it's difficult to fix that issue or have someone fix it. Sometimes we get a prompt response but others it seems as if the ticket we submit gets completely lost and we never hear back.
What problems is the product solving and how is that benefiting you?
Sometimes there is a delay in what we update and the time that it actively shows. The benefit of salesforce is that it allows for our onboarding process to be in one place and communicate to multiple teams.
a great tool
What do you like best about the product?
the ease of searching, ability to log calls in detail
What do you dislike about the product?
the system took a long time to learn, often shuts down for maintenance
What problems is the product solving and how is that benefiting you?
emailing
All in One
What do you like best about the product?
I really enjoy the client documentation so that all team members can see what’s happening with an account, as well as the automated workflows.
What do you dislike about the product?
The complexity of set up makes it difficult to get off the ground or implement new things due to the time it takes to learn.
What problems is the product solving and how is that benefiting you?
Automation with client communications, building client relationships
Recommendations to others considering the product:
Great tool with lots of power but make sure you have someone dedicated to Salesforce or hire externally to implement
Salesforce feedback
What do you like best about the product?
Ui, Usability, easy search, tabbed and consolidatedview
What do you dislike about the product?
Delayed home page load after signing in.
What problems is the product solving and how is that benefiting you?
Customer data center
Recommendations to others considering the product:
Definitely go for it
Easy to use!
What do you like best about the product?
I like that customers can easily chat with employees in real time. The live chat feature is my overall favorite.
What do you dislike about the product?
I wish it was cheaper and there were less added fees.
What problems is the product solving and how is that benefiting you?
The customer service is excellent and the live chat feature is easy to use.
Great add-on
What do you like best about the product?
Makes my day to day much easier way to connect customers.
What do you dislike about the product?
There isn't really anything. It took a little while to get used to it, but now it's Awesome.
What problems is the product solving and how is that benefiting you?
Consolidated multiple sdks into a single unified SDK for all this channels.
Snap-Ins Help Us Track Customers, but is no better/worse than Live Agent
What do you like best about the product?
The best part of Snap-Ins is how easy it is to track a case. I think it's much more intuitive than other tracking services. Once a customer has placed an exhibition order, we are able to seamlessly check and follow them through the entire process of purchasing. This has cut down on the time spent communicating between team members to see where an exhibit customer is in the process. Snap-Ins give us the chance to track the customer and immediately respond to any inquiry -- we are also able to see where in the buying process they paused or stopped.
What do you dislike about the product?
It's no better than Live Agent. Snap-Ins don't work with private browsing and doesn't work on traditional HTTP (only https) webpages. This is a huge problem for us because many of customers rely on private browsing for as a part of their job.
What problems is the product solving and how is that benefiting you?
Salesforce Snap-Ins have made it easier to collect data from customers passively and actively. We can see them throughout a buying experience and highlight areas of confusion or impact. The direct to customer line is a huge benefit and is helping us constantly improve our exhibition sales.
Recommendations to others considering the product:
Consider the products you have; if you're using live agent, it may be better to just continue with that product.
Easy enough
What do you like best about the product?
Easy enough to use. Efficient and mostly user friendly. Editable—has the option to store a lot of specific data.
What do you dislike about the product?
Maine parts can be cumbersome. Can be some extra steps.
What problems is the product solving and how is that benefiting you?
No problems other than fraudulent donations.
Cant life without it
What do you like best about the product?
The accessibility for searches and being able to chatter.
What do you dislike about the product?
Temperament of typos when searching a name.
What problems is the product solving and how is that benefiting you?
NA
Snap-Ins make managing cases easier
What do you like best about the product?
I love how you can track and manage all case interactions right within the app
What do you dislike about the product?
Once again you don't have much choice when choosing a solution like this...it almost always has to be Salesforce across the board
What problems is the product solving and how is that benefiting you?
managing all our interactions via chat, it allows us another layer of engagement
Recommendations to others considering the product:
It is an excellent tool for adding another layer or touch point in managing cases and prospects
showing 5,241 - 5,250