Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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External reviews are not included in the AWS star rating for the product.
Telephony Solution
What do you like best about the product?
It is a tool with good vision of the client's journey, it is possible to qualify the leads with more facilities. Sales funnel process becomes more practical with this function. Tool with a Web portal, no need for installation.
What do you dislike about the product?
This is a product with a high price and a complicated configuration. Difficulty integrating with developed APIs.
What problems is the product solving and how is that benefiting you?
It improves the lead capture process and the sales process becomes more practical.
Service cloud is easy to use
What do you like best about the product?
I like the ease of use of creating cases to raise issues. Knowledge base and articles help the most. Also integration and tracking is easy.
What do you dislike about the product?
For every three releases in a year we need to plan. It is good to have advancement but takes time.
What problems is the product solving and how is that benefiting you?
Raising support cases and customer support.
Salesforce is customizable but can be buggy on customizations
What do you like best about the product?
I like that Salesforce records are the sole source of truth and information for our company. Different departments and teams have full transparency into our pre and post onboarding processes here at our company. Salesforce has been customizable to ensure that every step in our process is accounted for and streamlined.
What do you dislike about the product?
I dislike that our process for pre-onboarding can be buggy when multiple accounts or contacts have been created. With mistakes and dups the process can take double the amount of time. Many times this is human error but it would be helpful for an easier more user friendly fix. Salesforce can seem like a black box to a daily user.
What problems is the product solving and how is that benefiting you?
We are are tracking recruits and new agents in our company. Solving the problem of multiple locations for information. With Salesforce we have 1 location for recruit and official agent information. It also kick off the automation process for our agent communication. We have customized and integrated a product called Enboarder.
Best CRM / cloud computing software
What do you like best about the product?
So basically sales force is one of the top CRM (customer relationship management) software for me, I have been using it for over 2.5 years by now and has been one of the most extensive and complex cloud-based software. One of top-notch feature for me is its reporting system along with the alteration you can make as per your needs. The department I'm in is customer support so we kind of mostly use the service cloud and reporting. however other departments cover marketing and sales related features as well. Acquisition processes, order management, and inventory management are also one of the best features with the ease of use on the salesforce.
What do you dislike about the product?
There isn't much that I'd say I don't like but yes from time to time we face downtime issues. Secondly, sometimes you're not able to pull up the exact module which is required for which you'd have to make some changes at the backend. The rest I believe is good and much improved in terms of efficiency.
What problems is the product solving and how is that benefiting you?
We are basically a Saas company who provide product along with services. We sell E-logs system to all over the US fleets. We use Salesforce as a backend software for communication with customers and store their data upon the Salesforce cloud.
Recommendations to others considering the product:
It's very complex and vast cloud software and you can do a lot with it if you have a good know-how of how things work on the salesforce.
Salesforce for a Client Success Manager
What do you like best about the product?
Salesforce is a great tool to keep up to date notes on what stage my clients are at: onboarding, training completed, 1 to 3 months ramping up, etc.
What do you dislike about the product?
Salesforce can get a bit cluttered between the opportunity page, account page and instance page.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud allows me to keep tabs on all my active and inactive (past) accounts. The main benefit being the accounts opportunity amount which allows me to gauge up-sell opportunities.
Recommendations to others considering the product:
This is a great tool to manage you clients on a day to day basis!
My typical experience with Salesforce is pretty smooth but it can sometimes hold up our process.
What do you like best about the product?
I like that Salesforce houses most of the information we need about our customers. For the most part, it's an easy source to navigate which lays out our onboarding process in a clear way.
What do you dislike about the product?
If something goes wrong in Salesforce it's difficult to fix that issue or have someone fix it. Sometimes we get a prompt response but others it seems as if the ticket we submit gets completely lost and we never hear back.
What problems is the product solving and how is that benefiting you?
Sometimes there is a delay in what we update and the time that it actively shows. The benefit of salesforce is that it allows for our onboarding process to be in one place and communicate to multiple teams.
a great tool
What do you like best about the product?
the ease of searching, ability to log calls in detail
What do you dislike about the product?
the system took a long time to learn, often shuts down for maintenance
What problems is the product solving and how is that benefiting you?
emailing
All in One
What do you like best about the product?
I really enjoy the client documentation so that all team members can see what’s happening with an account, as well as the automated workflows.
What do you dislike about the product?
The complexity of set up makes it difficult to get off the ground or implement new things due to the time it takes to learn.
What problems is the product solving and how is that benefiting you?
Automation with client communications, building client relationships
Recommendations to others considering the product:
Great tool with lots of power but make sure you have someone dedicated to Salesforce or hire externally to implement
Salesforce feedback
What do you like best about the product?
Ui, Usability, easy search, tabbed and consolidatedview
What do you dislike about the product?
Delayed home page load after signing in.
What problems is the product solving and how is that benefiting you?
Customer data center
Recommendations to others considering the product:
Definitely go for it
Easy to use!
What do you like best about the product?
I like that customers can easily chat with employees in real time. The live chat feature is my overall favorite.
What do you dislike about the product?
I wish it was cheaper and there were less added fees.
What problems is the product solving and how is that benefiting you?
The customer service is excellent and the live chat feature is easy to use.
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