Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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Great add-on
What do you like best about the product?
Makes my day to day much easier way to connect customers.
What do you dislike about the product?
There isn't really anything. It took a little while to get used to it, but now it's Awesome.
What problems is the product solving and how is that benefiting you?
Consolidated multiple sdks into a single unified SDK for all this channels.
Snap-Ins Help Us Track Customers, but is no better/worse than Live Agent
What do you like best about the product?
The best part of Snap-Ins is how easy it is to track a case. I think it's much more intuitive than other tracking services. Once a customer has placed an exhibition order, we are able to seamlessly check and follow them through the entire process of purchasing. This has cut down on the time spent communicating between team members to see where an exhibit customer is in the process. Snap-Ins give us the chance to track the customer and immediately respond to any inquiry -- we are also able to see where in the buying process they paused or stopped.
What do you dislike about the product?
It's no better than Live Agent. Snap-Ins don't work with private browsing and doesn't work on traditional HTTP (only https) webpages. This is a huge problem for us because many of customers rely on private browsing for as a part of their job.
What problems is the product solving and how is that benefiting you?
Salesforce Snap-Ins have made it easier to collect data from customers passively and actively. We can see them throughout a buying experience and highlight areas of confusion or impact. The direct to customer line is a huge benefit and is helping us constantly improve our exhibition sales.
Recommendations to others considering the product:
Consider the products you have; if you're using live agent, it may be better to just continue with that product.
Easy enough
What do you like best about the product?
Easy enough to use. Efficient and mostly user friendly. Editable—has the option to store a lot of specific data.
What do you dislike about the product?
Maine parts can be cumbersome. Can be some extra steps.
What problems is the product solving and how is that benefiting you?
No problems other than fraudulent donations.
Cant life without it
What do you like best about the product?
The accessibility for searches and being able to chatter.
What do you dislike about the product?
Temperament of typos when searching a name.
What problems is the product solving and how is that benefiting you?
NA
Snap-Ins make managing cases easier
What do you like best about the product?
I love how you can track and manage all case interactions right within the app
What do you dislike about the product?
Once again you don't have much choice when choosing a solution like this...it almost always has to be Salesforce across the board
What problems is the product solving and how is that benefiting you?
managing all our interactions via chat, it allows us another layer of engagement
Recommendations to others considering the product:
It is an excellent tool for adding another layer or touch point in managing cases and prospects
Work great on community sites
What do you like best about the product?
Have used snap ins for chat and for knowledge and was as simple as doing the Trailhead and implementing
What do you dislike about the product?
You have to create a new configuration for snapin that is different than button code
What problems is the product solving and how is that benefiting you?
Chat and knowledge
Amazing platform provided
What do you like best about the product?
I worked in Salesforce sales marketing and service cloud. The facilities provided in everything is amazing
What do you dislike about the product?
For students to learn they should give mire tgan a month of free sign in platfoem or charge less make tutorials available
What problems is the product solving and how is that benefiting you?
I was working on customer support and mostly tracking the progress of sales of customer
Easy to use platform does it all
What do you like best about the product?
The platform is very user friendly and extremely customizable. There is also a whole slew of training materials available.
What do you dislike about the product?
Integration with Serenova could be better. Have to reduce the zoom on the screen to use it which makes everything else almost unreadable.
What problems is the product solving and how is that benefiting you?
Tracking customer service requests. Allows us to quickly see major issues and deal with them in a timely manner.
Love Salesforce
What do you like best about the product?
Salesforce makes contact managing simple
What do you dislike about the product?
It is hard to come up with something to dislike about Salesforce. If anything I would have to say the way it displays tabs.
What problems is the product solving and how is that benefiting you?
Contact management organization. Benefit of seeing customer contacts.
Salesforce Service Cloud | Good CRM
What do you like best about the product?
The thing I like the most is the user interface and the live chat feature. It is very seamless and takes very less time for someone new to get used to it. I also like the corporate mail integration feature so we can directly mail people from within. It saves a lot of time switching to email client and copying the customer details to and fro, but this solves that problem.
What do you dislike about the product?
It is a bit slow to load as it's feature heavy. With a bit of caching it should get fast over time. But other than that, I like it very much.
What problems is the product solving and how is that benefiting you?
It has helped the full team to solve many issues like answering to customer queries on time. We follow SLA for replying to customers and this has helped us to keep it on time. As it is an overall solution, we have also linked them with our Social Media platforms, so we can answer the queries of Facebook, Twitter directly over here without ever switching to the actual platform. It has overall made it very convenient for us.
Recommendations to others considering the product:
Go for it. It is worth every penny.
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