Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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External reviews are not included in the AWS star rating for the product.
Simple and fast configuration
What do you like best about the product?
Salesforce Service Cloud is excellent because it has so many ready-to-use features as soon as you get access, which makes it easy to use. Initially for basic service needs, you can start using it easily from the first time and then make improvements as the time of use progresses.
It's impressive how the basic configuration is so simple and very fast, and everything you need to keep track of work requests is available almost immediately. Really, the practicality of this software is very utility in terms of time savings in the processes refers
It's impressive how the basic configuration is so simple and very fast, and everything you need to keep track of work requests is available almost immediately. Really, the practicality of this software is very utility in terms of time savings in the processes refers
What do you dislike about the product?
Although it is a very useful tool I think that at the same time it has many features and configurations that can be complicated in some aspects.
It would be fantastic if there was better training to use the software, and thus guide the user more completely over time.
Anyway I think it is a problem that does not overshadow the functionality of this software and that can be improved
It would be fantastic if there was better training to use the software, and thus guide the user more completely over time.
Anyway I think it is a problem that does not overshadow the functionality of this software and that can be improved
What problems is the product solving and how is that benefiting you?
We are responding to requests and closing cases 52% faster than we did before and almost nothing is overlooked because the control panels of the software helps us to see more clearly the status of cases and requests regarding customer service refers.
Recommendations to others considering the product:
If you need a software that is easy to use and configure, this is definitely the first one that you should try
Comprehensive tool, few bugs
What do you like best about the product?
Ticketing system is excellent and leaves much room for modifications.
What do you dislike about the product?
The UI was a bit clunky so the new UI is great but reorganized spatially so I have to locate everything.
What problems is the product solving and how is that benefiting you?
The company is now streamlined with a ticketing system!
SalesForce Maximizes Work Load
What do you like best about the product?
I like how streamlined everything is and how clean and easy to access information it is for us at BBBSMB.
What do you dislike about the product?
Sometimes you have to navigate to different contact pages to be able to edit some information.
What problems is the product solving and how is that benefiting you?
It has allowed us to keep track of data and information that multiple people can access at once without us feeling like it’s getting lost in a file or folder somewhere in our computers.
Wonderful Support Tool!
What do you like best about the product?
The customize-ability is the feature my organization enjoys the most.
What do you dislike about the product?
The reporting engine is what my organization dislikes the most. We would like better reporting and dashboards options.
What problems is the product solving and how is that benefiting you?
We are realizing quicker response times to our customers and we are able to clearly track the customer's journey.
Recommendations to others considering the product:
It helps scale your organization, no matter the size.
Great tool - proper implementation impacts success
What do you like best about the product?
All records in one location. Flexible reporting capabilities.
What do you dislike about the product?
Honestly it is hard to tell what belongs to SFDC and what belongs to our implementation. The tool is so flexible that I cannot imagine with a good implementation tool that it cannot do whatever you need. I think that our implementation is too cluttered and detailed in some areas where it is not necessary.
What problems is the product solving and how is that benefiting you?
All my forecasting and records in one place. Elimination of one off reports and spreadsheet versions.
Not amazing, but good. And customizable.
What do you like best about the product?
All the plugins. Very many things you can connect and apps you can use to enhance experience.
What do you dislike about the product?
Billing and other admin features aren't the best. I've had like 5 reps in two years, rotating reps is tough.
What problems is the product solving and how is that benefiting you?
Tracking all things over time is very helpful.
Best tool for an excellent Customer Service.
What do you like best about the product?
What I like most about this program is how fast I can solve a problem to the client and how quickly I can look for specific information because everything we have within Salesforce, data of the items we sell, quotes, customer information, internal departments, reports, etc., all in one program.
What do you dislike about the product?
Because it is an extensive program where you can have many things in a single application at the beginning it can be a bit difficult to use it would be advisable to have instructions to know how to use it.
Must have fast internet.
Must have fast internet.
What problems is the product solving and how is that benefiting you?
I have to say that this program is incredible; it has an excellent displacement of options.
We in this program have all the information about our products.
Can detail how many products we have in stock, the description of the material and all the components that we bring, with this the executives of the company make quotes to be presented to the schools with all the detailed information, in salesforce we can modify the quotes and make new ones.
We can also process purchase orders and receive orders that customers put on the web.
Regarding customer service, we use Salesforce to give a personalized follow-up to any problem that a client has with our company.
We create a case and once created we obtain a number which we can give it to the client as a follow-up of his case, this has come to be a great help for the company since we have many customers with enough demand and given the case that are schools we try to have high customer service, avoid mistakes, and quick solutions, this program has come to offer this and more.
Through the cases we can contact departments within the company or the same customers for anything concerning your order or your case as well as anyone within the company can get into the case from salesforce and review or follow up. We have obtained many happy customers and because of that Salesforce makes us happy.
Apart from all this, we can download documents and complete reports to excel in a fast and effective way. I recommend it.
We in this program have all the information about our products.
Can detail how many products we have in stock, the description of the material and all the components that we bring, with this the executives of the company make quotes to be presented to the schools with all the detailed information, in salesforce we can modify the quotes and make new ones.
We can also process purchase orders and receive orders that customers put on the web.
Regarding customer service, we use Salesforce to give a personalized follow-up to any problem that a client has with our company.
We create a case and once created we obtain a number which we can give it to the client as a follow-up of his case, this has come to be a great help for the company since we have many customers with enough demand and given the case that are schools we try to have high customer service, avoid mistakes, and quick solutions, this program has come to offer this and more.
Through the cases we can contact departments within the company or the same customers for anything concerning your order or your case as well as anyone within the company can get into the case from salesforce and review or follow up. We have obtained many happy customers and because of that Salesforce makes us happy.
Apart from all this, we can download documents and complete reports to excel in a fast and effective way. I recommend it.
Recommendations to others considering the product:
I would tell them to use this program if they are a company that is looking for excellent customer service, quick solutions and if they are an international company they have not only have the company in one state.
Wide and improved system
What do you like best about the product?
More and more this platform shows that you are interested in me as a client I feel satisfied to have this platform in my work because with its updates that do enter functions that have been of great support for my area of work, in addition to its excellent service to the client that is at the moment that they are always efficient to answer any question that they ask and they do it in a very kind way that it's nice to contact them because I like the attention they have so excellent and their good functioning of the whole platform for marketing management
What do you dislike about the product?
Without a doubt I can say that I do not see anything wrong with this platform because its excellent service has made me happy to use it and as a client of them I feel the value that they respect me and help me in any circumstance with the best disposition and way that I understand everything that they explain to me
What problems is the product solving and how is that benefiting you?
My area of work is much easier to manage through this application that allows me to have everything ordered from each client and make a marketing improvement with tips and advice that they do through the platform and that are helpful to raise the sales and increase customers
Salesforce Service Cloud the best CRM and sales management
What do you like best about the product?
We like to use Salesforce Service Cloud because it is excellent for support and technical service, it helps us to maintain a direct and fluid communication with our customers through live chat and phone calls creating a call center that allows us to offer a quality service and With social management our agents have all the necessary information at hand.
What do you dislike about the product?
We believe that their prices can be somewhat high, something that for small companies can be a problem and even, large companies having to use so many services, their costs for consumption will increase.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud has helped us improve sales, since it allows us to manage campaigns and with your CRM we have a complete view of all your information that allows us to improve campaigns and capture your satisfaction. In addition it does not benefit in the social administration since we can attend the clients of Facebook, Twitter and with the detention of languages, key words we improve the channel of communication with the client.
Recommendations to others considering the product:
If you need a complete CRM, in addition to providing technical support and creating sales campaigns, Salesforce Service Cloud is the indicated program that meets all these characteristics and more that will help you improve your company as you help us.
- Integration of Computing Telephony (CTI)
- Automatic case assignment
- Roles and Permissions
- Automatic response of the case email
- Product tracking
- Add-ons for Live Agent chat
- Community of clients
- Integration of Computing Telephony (CTI)
- Automatic case assignment
- Roles and Permissions
- Automatic response of the case email
- Product tracking
- Add-ons for Live Agent chat
- Community of clients
The best program of social integration and CRM in the market
What do you like best about the product?
Salesforce Service Cloud we love because it is a very complete program that offers us various tools in one place, making our work easier and saving us time! Real-time chat, integration with corporate mail, automated responses and more, make our company have better customer service, quick solutions and responses and greater sales, which is our main purpose.
What do you dislike about the product?
Salesforce Service Cloud on its platform has so many tools, menus, options, panels that at first makes you feel a little lost and you can lose some time while you adapt, we believe that this should improve a little and that the platform is more friendly, but honestly with the guides, tutorials and if you need, with the technical support you can adapt and learn to use the program in a short time.
What problems is the product solving and how is that benefiting you?
We have benefited a lot with your CRM and social integration, it is important for us to have all the necessary information about our clients well ordered and at our fingertips, with Salesforce from database, emails, social networks, phone numbers, internal chat , support and more, we can have access to information easily and quickly. It has also helped us increase sales with creations or campaign monitoring.
Recommendations to others considering the product:
If you need a CRM and a program with social integration, in addition to integrations with third-party programs, provide support, internal and external chat in real time, Salesforce Service Cloud is the program that we can recommend for you to use in your company.
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