Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Salesforce and Education
What do you like best about the product?
We like the automated ability to enter information into our database
What do you dislike about the product?
For some reason it continues to uncheck the preferred email address which is our domain. We have a contact in
What problems is the product solving and how is that benefiting you?
Greatly reducing manpower by automatically entering enrollments
We manage sales and IT with Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud is the best CRM that our company has used. We needed a program that would help us manage IT support services and at the same time allow us to communicate with our customers to improve and boost sales. With Salesforce it is easy to manage sales, create campaigns based on the social information we collect from our customers.
What do you dislike about the product?
When we started using Salesforce Service Cloud it was a bit complicated, since your panel has so many tools that made us feel a few lost, but with the practice we were able to manage the program completely (we think this can be done). improve implementing a tutorial for beginners), and one of the aspects that should be taken into account when contracting this program are their prices, since it can be a somewhat expensive program, especially if you need many features or that is used by many agents.
What problems is the product solving and how is that benefiting you?
This program helped us improve customer management, both in support and sales. It is a very complete program where our agents feel very comfortable when working with it, since it allows us to store social information, manage database, integrate it with email and use their internal chat in real time, creating tickets for technical assistance, as well as to create and promote sales campaigns and integration with Facebook's social network.
Recommendations to others considering the product:
Since we used Salesforce our company had very notable improvements in terms of support and sales, if you need a CRM program and apply these improvements in your company, Salesforce Service Cloud is the program that we can recommend.
Create more sales opportunities
What do you like best about the product?
With the salesforce platform it is easier for me to organize my work and be able to perform easier tasks, it is one of the largest platforms with good resources
It allows to combine analysis of mass emails, text messages and visits to websites from our automation platform with individual emails, notes and phone call records
It allows to combine analysis of mass emails, text messages and visits to websites from our automation platform with individual emails, notes and phone call records
What do you dislike about the product?
It has a very steep learning curve, I have used the platform for a couple of years and I feel that I still have a lot to learn from that platform because of its multiple functions, it does not just learn and discover new tools that serve and amaze more and more, I do not like that I am trying to sell continuously new supplements for the main product that makes them become intense and this is unpleasant
What problems is the product solving and how is that benefiting you?
With the experience I have had in this platform I have understood the great service it provides with useful functions such as activating and deactivating as necessary the tendency of each business that is being carried out or carried out, it allows a good order of information of all the data received of the clients and thus allow us to have a more secure base to execute tasks a little faster and easier to perform at the moment of establishing a business
Awesome CRM
What do you like best about the product?
The ease of use and customizablity of the system.
What do you dislike about the product?
Nothing that I can name at the moment. Everything I've used works well..
What problems is the product solving and how is that benefiting you?
Tracking client engagement
I am using the service cloud to trouble shooting the product of customer thru easy way withexpetise.
What do you like best about the product?
It's one of the best and higly reated customer service software solution. Whether by web, email or phone, this software enables agents and customers to quick connect and solve customer problem.
What do you dislike about the product?
Very limited options when it comes to pre-built data fields. Can't update data labels in order to make it fit our scenario. Report/Dashboard preview data during editing is not reflecting real data until you have to save and run it.
What problems is the product solving and how is that benefiting you?
My favorite thing about Service Cloud was the auto-assignment rules. It saved us a great deal of time and headaches to know that all tasks were routed to the most available person without management intervention. I appreciated the ability to create and tweak auto-assignment and queue rules. This allowed us to route tasks to the correct team members.
Recommendations to others considering the product:
It's one of the best software to solving the customer problems and meet to the right agents.
Salesforce better sales and integration with social networks
What do you like best about the product?
Salesforce Service Cloud is the CRM that best adapts to our company, makes the contracting process much easier and at the same time generating records and reports on the process. It has an automated system that makes the sales system much faster, plus we also configure it to give quick and frequent answers to our customers, something that saves us time.
What do you dislike about the product?
The first thing we can mention are the costs, really Salesforce can be a somewhat expensive program and more if your company requires the use of various tools or if you consume many resources, we sincerely believe that all companies should adjust their budgets when using it, but we also believe that it is worth paying for it since it is a really complete program that can contribute too many positive things to our companies.
What problems is the product solving and how is that benefiting you?
We have benefited a lot with its CRM system for social networks, something that for our company has been fundamental in increasing sales and getting new customers, as in the case of its integration of Facebook and Twitter that helps us track and allows us to create cases within Sales cloud with publications and comments.
Recommendations to others considering the product:
If you need a CRM program that integrates with third-party programs (such as social networks), provide sales support, create campaigns, take care of contracts management and more, Salesforce Service Cloud is the program that we recommend you to hire.
Super easy to use
What do you like best about the product?
What I like most about Salesforce is that it's very user-friendly and it's very simple.
What do you dislike about the product?
The one thing I do not like is that sometimes it takes a little long to load.
What problems is the product solving and how is that benefiting you?
I use Salesforce on a daily basis to notate customer accounts and escalate cases if ever the need arises.
Salesforce is awesome
What do you like best about the product?
I love how easy it is to use and how it helps me support my Inuit customers daily.
What do you dislike about the product?
How hard it was to navigate knowledge base.
What problems is the product solving and how is that benefiting you?
TurboTax
Recommendations to others considering the product:
It is great. Every company needs this.
Great CRM program
What do you like best about the product?
Simple, Customer centered, and great for marketing companies. Salesforce is easy to set up and modify that doesn't require a professional setup.
What do you dislike about the product?
Nothing currently, but one thing I disliked about the program was back when it first rolled out with our company there were several issues and crashes, but since they have fixed the bugs causing said problems.
What problems is the product solving and how is that benefiting you?
Being more customer centered and focused has improved our overall customer satisfaction surveys.
Salesforce
What do you like best about the product?
Salesforce as a program is beneficial to my day to day work as it cuts tasks in half with the space available and also the resources available.
What do you dislike about the product?
Goes down or has system issues at times due to updates during the working day.
What problems is the product solving and how is that benefiting you?
As stated earlier cuts tasks in half as I can save data and access very quickly.
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