Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Overall Experience with Salesforce
What do you like best about the product?
I like that the product is geared to take care of majority of our workload in one system.
What do you dislike about the product?
I dislike that the service information takes a couple of days to sync information from PeopleSoft.
What problems is the product solving and how is that benefiting you?
I am currently in my second position after three years with my current employer and I used salesforce in both positions. Salesforce is a great software for our company to stay on track with each individual account. It is great for logging calls, taking notes, holding documents, creating cases, adding timestamps, and generating reports. It also works well with syncing information from PeopleSoft. Out of the 3 years working with Salesforce, we may have only experienced technical difficulty 2 times for a couple of hours.
Recommendations to others considering the product:
I would give other prospective customers the advice to read the whole manual of the Software to get the full usage of the software.
Service Cloud the customer service support platform
What do you like best about the product?
The best thing about it is the service gives a 360 degree view of every customer , resolve issues across the application
What do you dislike about the product?
Sometimes the using the application and understanding how it works is a bit complex.
What problems is the product solving and how is that benefiting you?
It removes the pain point of communication between the different office departments.
good for order Managment
What do you like best about the product?
order managmnet ,Case Escalation Rules and Queues
Web Services API
Web Services API
What do you dislike about the product?
i never see any negative . IT is good in cloud
What problems is the product solving and how is that benefiting you?
it solcved our issues with Web services API and reduced our cost of labour
Recommendations to others considering the product:
IT IS GOOD
Salesforce is pretty good at what my company uses it for very efficient and fast
What do you like best about the product?
It is very fast at locating what you need. Accurate data from it and easy to teach someone how to navigate through Salesforce. Easy interface easy action links very easy to navigate
What do you dislike about the product?
When running updates the system tends to lag and shut down at times. It often tends to affect other ares when being update and take several hours to work everything out
What problems is the product solving and how is that benefiting you?
The data it collects and how easy it is to search for what you are looking for.
Recommendations to others considering the product:
I would recommend to any start up company to implement sales force because of how easy it is to use and train others. When updating do it when business is not in use.
My experience of using salesforce is always evolving.
What do you like best about the product?
Sales force has many things within the software that you can use. My company has made many alterations to fit our business needs and it has been very beneficial to me when using the program.
What do you dislike about the product?
Sometimes the system can be very laggy at times. There are times when a lot of updates have to take place in order to get the system to work properly.
What problems is the product solving and how is that benefiting you?
We use sales force on a day to day business and it is the corner stone of our daily operations to assist our customers. Without this system we would not be able to perform our jobs efficiently.
Recommendations to others considering the product:
It is very adaptive to just about any job. It works best with help desk and customer services situations.
Service cloud
What do you like best about the product?
That it holds all my customer relation information and allows me to edit creat as I like with each customer !
What do you dislike about the product?
Nothing I love everything about my service cloud as it makes my life easier !
What problems is the product solving and how is that benefiting you?
I get to store customer information personalization with there credit card info attached letting me save all info I want !
Recommendations to others considering the product:
Anyone looking for customer customization
Sales force is the best tool
What do you like best about the product?
Sales force could helps us manage our tickets so flawlessly. It is very smooth and I rarely see any issues.
What do you dislike about the product?
I like this tool and there is not much to dislike about it. Somtimes it runs slow and fails to download the page otherwise it works well.
What problems is the product solving and how is that benefiting you?
It really helps to manage our tickets.
Salesforce Review
What do you like best about the product?
I love the lightning view on salesforce. Appealing to the eyes and very easy use and navigation.
What do you dislike about the product?
I don't like the way "chatter" emails pull up into a new window instead of the existing SF window. Very inconvenient.
What problems is the product solving and how is that benefiting you?
Ease of merging cases, keeping track of customer contacts.
Recommendations to others considering the product:
Utilize case merging and customer details!
Salesforce
What do you like best about the product?
I used Salesforce for more than 5 years as an end user.
I used it primarily as ticketing tool and then got into Reporting through Salesforce.
Having worked on multiple service management tools,I would rate Salesforce as one of the best tools around simply as it is most user friendly tool.
Also, its integration and security is top notch.
I used it primarily as ticketing tool and then got into Reporting through Salesforce.
Having worked on multiple service management tools,I would rate Salesforce as one of the best tools around simply as it is most user friendly tool.
Also, its integration and security is top notch.
What do you dislike about the product?
It is yet to adapt fully with ITIL framework.
What problems is the product solving and how is that benefiting you?
We have used it a major ticket tool across our process.
We got great responses from clients too as far as transparency to their cases was concerned.
We got great responses from clients too as far as transparency to their cases was concerned.
Recommendations to others considering the product:
Make it compatible with ITIL framework
Sales, calls, social information and more in Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud is the best tool with which our sales agents can work. It is such a complete program that allows us to communicate, chat, call (something that saves us a lot of time), provide support, make sales and campaigns, plus it is an excellent social place with important information about our customers, and has an automated system that improves our response time and work.
What do you dislike about the product?
The cost can be a negative aspect and especially if you are a small company, the bigger it is, the more agents you have, the more needs you have to cover, the cost of Salesforce rises and if you are a small company this is something you should evaluate but we assure you that it is a program that is worth paying as it will bring great results in sales, support, attention and more.
What problems is the product solving and how is that benefiting you?
It is an excellent program to keep track of reports and information about our customers. It also allows us to support, make calls as it was a problem that had previously in our company and with this program the call system improved! But the best thing has been the sales and the creation of campaigns since this program has an excellent integration with its sister program Salesforce Marketing Cloud.
Recommendations to others considering the product:
We recommend using Salesforce Service Cloud because it is an excellent program that is worth hiring and using, here we leave some of the features that make us love:
- Service Console.
- Live Agent Chat.
- Case Email Auto-Response.
- Customer Community.
- Email Integration with Outlook.
- Salesforce Mobile App.
- Mobile Messaging (LiveMessage).
- Service Analytics App.
- Service Console.
- Live Agent Chat.
- Case Email Auto-Response.
- Customer Community.
- Email Integration with Outlook.
- Salesforce Mobile App.
- Mobile Messaging (LiveMessage).
- Service Analytics App.
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