Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
from
and
External reviews are not included in the AWS star rating for the product.
User friendly and easy to report
What do you like best about the product?
We use it for launch test request. You can implement all details on Salesforce Service Cloud and everyone can reach it.
What do you dislike about the product?
We use authenticator application for security. sometimes it take little bit time.
What problems is the product solving and how is that benefiting you?
We are using it for launch tests with our OPCO' s. You can reach every details.
Salesforce Service Cloud the best in social management and CRM
What do you like best about the product?
We needed to use a tool that allowed us to do social management, sales campaign management and CRM, Salesforce Service Cloud was the best program we could find because it offers that and much more! Sincerely at the beginning it is a bit complicated to use it since it has many options and tools but that shows how complete it is since it has many options that allow us to perform different procedures.
What do you dislike about the product?
About this program we have nothing negative to say, we can only mention that small companies should evaluate the costs very well since it may be somewhat costly to use this program but we sincerely believe that it is worth paying the expenses and they will notice a big difference "positive" in your company once you start using it.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud has helped us to have a better management and control of our sales campaigns, it is excellent to have a good monitoring on the sales and on the social information of our clients that through their tastes and preferences we can create better campaigns and thus raise our sales referring to your tastes or needs. In addition our company has a large number of clients and carrying reports or control of these by Excel is an almost impossible job, with Salesforce and its CRM is much easier, in addition to allowing us to have everything in one place.
Recommendations to others considering the product:
Do not think twice and hire Salesforce Service Cloud, it's the best CRM we can recommend.
Lot's of features and modifications but hard to specialize the tools to what you want.
What do you like best about the product?
There are lot's of features and modifications that you can perform to tailor Salesforce to what you want it to do, if you can customize it correctly you will have a very helpful service in Salesforce service cloud.
What do you dislike about the product?
The amount of customizations and modifications is overwhelming and easy to make mistakes. Because of this the software can be very buggy. I don't know if it is inherently buggy or just because our Salesforce analysts do not midy it correctly. either way, if you know what you are doing it can work great. But it is complicated and taught to specialize it to do exactly what you want it to do so it can be buggy and hard to use sometimes. In other words, all the features and customizations can be overwhelming. Also, even on some of the basic things and operations I would find myself refreshing the page a lot because the page would not load correctly or something like that.
What problems is the product solving and how is that benefiting you?
We used it as a help desk and to keep track of metrics. As far as pulling metrics from it, if you know what you are doing, it can be very helpful. But from purely a user's standpoint it is a complicated piece of software, and can be frustrating when it is performing buggy, or there are so many options you just don't know what to do. It does not have . an easy or intuitive design and could benefit from a few improvements in that area.
Recommendations to others considering the product:
If you have a Salesforce admin that knows what they are doing it can be very helpful.
Easy to use software don’t forget to clear your cache
What do you like best about the product?
The software is smooth and very easy to use and learn.
What do you dislike about the product?
For some odd reason it caches results or settings and I find myself clearing my cache 1-2 times a week.
What problems is the product solving and how is that benefiting you?
The software has helped us integrate our knowledge base and case system together.
Recommendations to others considering the product:
Definitely give it a try!
Great software
What do you like best about the product?
It’s very comprehensive in getting an idea of what guest think about our property. Great tools for tracking problem areas to build reports
What do you dislike about the product?
The fact that sometimes the servers do not communicate properly with the Marriott platform
What problems is the product solving and how is that benefiting you?
We gain real feedback with traceable and reportable information concerning the experience guest have while at our hotel
Salesforce and Education
What do you like best about the product?
We like the automated ability to enter information into our database
What do you dislike about the product?
For some reason it continues to uncheck the preferred email address which is our domain. We have a contact in
What problems is the product solving and how is that benefiting you?
Greatly reducing manpower by automatically entering enrollments
We manage sales and IT with Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud is the best CRM that our company has used. We needed a program that would help us manage IT support services and at the same time allow us to communicate with our customers to improve and boost sales. With Salesforce it is easy to manage sales, create campaigns based on the social information we collect from our customers.
What do you dislike about the product?
When we started using Salesforce Service Cloud it was a bit complicated, since your panel has so many tools that made us feel a few lost, but with the practice we were able to manage the program completely (we think this can be done). improve implementing a tutorial for beginners), and one of the aspects that should be taken into account when contracting this program are their prices, since it can be a somewhat expensive program, especially if you need many features or that is used by many agents.
What problems is the product solving and how is that benefiting you?
This program helped us improve customer management, both in support and sales. It is a very complete program where our agents feel very comfortable when working with it, since it allows us to store social information, manage database, integrate it with email and use their internal chat in real time, creating tickets for technical assistance, as well as to create and promote sales campaigns and integration with Facebook's social network.
Recommendations to others considering the product:
Since we used Salesforce our company had very notable improvements in terms of support and sales, if you need a CRM program and apply these improvements in your company, Salesforce Service Cloud is the program that we can recommend.
Create more sales opportunities
What do you like best about the product?
With the salesforce platform it is easier for me to organize my work and be able to perform easier tasks, it is one of the largest platforms with good resources
It allows to combine analysis of mass emails, text messages and visits to websites from our automation platform with individual emails, notes and phone call records
It allows to combine analysis of mass emails, text messages and visits to websites from our automation platform with individual emails, notes and phone call records
What do you dislike about the product?
It has a very steep learning curve, I have used the platform for a couple of years and I feel that I still have a lot to learn from that platform because of its multiple functions, it does not just learn and discover new tools that serve and amaze more and more, I do not like that I am trying to sell continuously new supplements for the main product that makes them become intense and this is unpleasant
What problems is the product solving and how is that benefiting you?
With the experience I have had in this platform I have understood the great service it provides with useful functions such as activating and deactivating as necessary the tendency of each business that is being carried out or carried out, it allows a good order of information of all the data received of the clients and thus allow us to have a more secure base to execute tasks a little faster and easier to perform at the moment of establishing a business
Awesome CRM
What do you like best about the product?
The ease of use and customizablity of the system.
What do you dislike about the product?
Nothing that I can name at the moment. Everything I've used works well..
What problems is the product solving and how is that benefiting you?
Tracking client engagement
I am using the service cloud to trouble shooting the product of customer thru easy way withexpetise.
What do you like best about the product?
It's one of the best and higly reated customer service software solution. Whether by web, email or phone, this software enables agents and customers to quick connect and solve customer problem.
What do you dislike about the product?
Very limited options when it comes to pre-built data fields. Can't update data labels in order to make it fit our scenario. Report/Dashboard preview data during editing is not reflecting real data until you have to save and run it.
What problems is the product solving and how is that benefiting you?
My favorite thing about Service Cloud was the auto-assignment rules. It saved us a great deal of time and headaches to know that all tasks were routed to the most available person without management intervention. I appreciated the ability to create and tweak auto-assignment and queue rules. This allowed us to route tasks to the correct team members.
Recommendations to others considering the product:
It's one of the best software to solving the customer problems and meet to the right agents.
showing 5,291 - 5,300