Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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Salesforce better sales and integration with social networks
What do you like best about the product?
Salesforce Service Cloud is the CRM that best adapts to our company, makes the contracting process much easier and at the same time generating records and reports on the process. It has an automated system that makes the sales system much faster, plus we also configure it to give quick and frequent answers to our customers, something that saves us time.
What do you dislike about the product?
The first thing we can mention are the costs, really Salesforce can be a somewhat expensive program and more if your company requires the use of various tools or if you consume many resources, we sincerely believe that all companies should adjust their budgets when using it, but we also believe that it is worth paying for it since it is a really complete program that can contribute too many positive things to our companies.
What problems is the product solving and how is that benefiting you?
We have benefited a lot with its CRM system for social networks, something that for our company has been fundamental in increasing sales and getting new customers, as in the case of its integration of Facebook and Twitter that helps us track and allows us to create cases within Sales cloud with publications and comments.
Recommendations to others considering the product:
If you need a CRM program that integrates with third-party programs (such as social networks), provide sales support, create campaigns, take care of contracts management and more, Salesforce Service Cloud is the program that we recommend you to hire.
Super easy to use
What do you like best about the product?
What I like most about Salesforce is that it's very user-friendly and it's very simple.
What do you dislike about the product?
The one thing I do not like is that sometimes it takes a little long to load.
What problems is the product solving and how is that benefiting you?
I use Salesforce on a daily basis to notate customer accounts and escalate cases if ever the need arises.
Salesforce is awesome
What do you like best about the product?
I love how easy it is to use and how it helps me support my Inuit customers daily.
What do you dislike about the product?
How hard it was to navigate knowledge base.
What problems is the product solving and how is that benefiting you?
TurboTax
Recommendations to others considering the product:
It is great. Every company needs this.
Great CRM program
What do you like best about the product?
Simple, Customer centered, and great for marketing companies. Salesforce is easy to set up and modify that doesn't require a professional setup.
What do you dislike about the product?
Nothing currently, but one thing I disliked about the program was back when it first rolled out with our company there were several issues and crashes, but since they have fixed the bugs causing said problems.
What problems is the product solving and how is that benefiting you?
Being more customer centered and focused has improved our overall customer satisfaction surveys.
Salesforce
What do you like best about the product?
Salesforce as a program is beneficial to my day to day work as it cuts tasks in half with the space available and also the resources available.
What do you dislike about the product?
Goes down or has system issues at times due to updates during the working day.
What problems is the product solving and how is that benefiting you?
As stated earlier cuts tasks in half as I can save data and access very quickly.
Overall Experience with Salesforce
What do you like best about the product?
I like that the product is geared to take care of majority of our workload in one system.
What do you dislike about the product?
I dislike that the service information takes a couple of days to sync information from PeopleSoft.
What problems is the product solving and how is that benefiting you?
I am currently in my second position after three years with my current employer and I used salesforce in both positions. Salesforce is a great software for our company to stay on track with each individual account. It is great for logging calls, taking notes, holding documents, creating cases, adding timestamps, and generating reports. It also works well with syncing information from PeopleSoft. Out of the 3 years working with Salesforce, we may have only experienced technical difficulty 2 times for a couple of hours.
Recommendations to others considering the product:
I would give other prospective customers the advice to read the whole manual of the Software to get the full usage of the software.
Service Cloud the customer service support platform
What do you like best about the product?
The best thing about it is the service gives a 360 degree view of every customer , resolve issues across the application
What do you dislike about the product?
Sometimes the using the application and understanding how it works is a bit complex.
What problems is the product solving and how is that benefiting you?
It removes the pain point of communication between the different office departments.
good for order Managment
What do you like best about the product?
order managmnet ,Case Escalation Rules and Queues
Web Services API
Web Services API
What do you dislike about the product?
i never see any negative . IT is good in cloud
What problems is the product solving and how is that benefiting you?
it solcved our issues with Web services API and reduced our cost of labour
Recommendations to others considering the product:
IT IS GOOD
Salesforce is pretty good at what my company uses it for very efficient and fast
What do you like best about the product?
It is very fast at locating what you need. Accurate data from it and easy to teach someone how to navigate through Salesforce. Easy interface easy action links very easy to navigate
What do you dislike about the product?
When running updates the system tends to lag and shut down at times. It often tends to affect other ares when being update and take several hours to work everything out
What problems is the product solving and how is that benefiting you?
The data it collects and how easy it is to search for what you are looking for.
Recommendations to others considering the product:
I would recommend to any start up company to implement sales force because of how easy it is to use and train others. When updating do it when business is not in use.
My experience of using salesforce is always evolving.
What do you like best about the product?
Sales force has many things within the software that you can use. My company has made many alterations to fit our business needs and it has been very beneficial to me when using the program.
What do you dislike about the product?
Sometimes the system can be very laggy at times. There are times when a lot of updates have to take place in order to get the system to work properly.
What problems is the product solving and how is that benefiting you?
We use sales force on a day to day business and it is the corner stone of our daily operations to assist our customers. Without this system we would not be able to perform our jobs efficiently.
Recommendations to others considering the product:
It is very adaptive to just about any job. It works best with help desk and customer services situations.
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