Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
It was a highly scalable platform
What do you like best about the product?
The myriad of applications available at App Exchange that makes the system robust and adaptable to complex business use cases
What do you dislike about the product?
The Classic interface looks old - Lightning is better!
What problems is the product solving and how is that benefiting you?
Case Re-routing to the right agent, SLA Tracking with Entitlements and Milestones, Live Chat functionality
Huge business benefits for clients like seamless customer service, Knowledge management for self-service to reduce overhead on agents
Huge business benefits for clients like seamless customer service, Knowledge management for self-service to reduce overhead on agents
Recommendations to others considering the product:
Look at the documentation first and understand the limitations/restrictions of the portal before implementation. Certified Service Cloud consultants are recommended to oversee the initial phases to identify gaps and suggest potential workarounds if business use cases become complex and platform customization is needed
We improve sales and service with Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud is the program we use to improve our sales. With this program we maintain an almost direct contact with our clients. It is a complete program with many features that in addition to sales will help you in other sectors, such as support or assistance, through online chat, calls or requests you can address the concerns of your customers.
What do you dislike about the product?
At the beginning this program can make you feel a little lost, you have too many options and if you have not used similar programs before it will be easy to get lost in it, but with a little practice and everything will be much better, we mention this for beginners.
What problems is the product solving and how is that benefiting you?
Our company has used the Salesforce Service Cloud for a long time and this has shown us long-term benefits that we do not believe we could achieve without this program. You can choose sales reports, create sales campaigns, integrate it with third party programs, have all the information about your clients and potential clients, besides being a great tool to provide support.
Recommendations to others considering the product:
We recommend that you use Salesforce Services Cloud to improve your company's significant aspect, whether you use it for support, for sales or for social integrations. It is a complete program, at first it is not easy to use but then you manage to handle it quickly. Anyway, here we mention some things that may interest you:
- Integration of Computing Telephony (CTI).
- Records.
- Roles and Permissions.
- Add-ons for Live Agent chat.
- Product tracking.
- Mobile Messaging.
- Reports and scorecards.
- Task management.
- Integration of Computing Telephony (CTI).
- Records.
- Roles and Permissions.
- Add-ons for Live Agent chat.
- Product tracking.
- Mobile Messaging.
- Reports and scorecards.
- Task management.
Salesforce Cloud
What do you like best about the product?
I love it because it helps me to keep all of my files and contact information.
What do you dislike about the product?
I don’t like that it is a bit picky at times when searching information. Certain keywords it doesn’t recognize so it takes time to fine information when on a call.
What problems is the product solving and how is that benefiting you?
Having access to information for customers quickly, having billing and other information stored for future reference.
Recommendations to others considering the product:
I think it is a great investment and really turned productivity around.
"Fantastic administration ticketing management framework."
What do you like best about the product?
I have various things that makes me like Salesforce. One, this item is easy to personalize, influencing the client to make the most of its communication. Two, it has an ideal mechanization framework, which makes the monotonous undertaking oversaw and this makes the business procedure quicker. Once more, the security of this item is on point, where just the approved or allowed people who can get entrance. Fourthly, Salesforce has been positioned as a standout amongst the most imaginative firm, which continues getting another thing the market. All the more in this way, Salesforce has a responsive emotionally supportive network, which even goes past their ways and offer preparing administrations to anybody by simply clicking a catch. I cherish how Salesforce works.
What do you dislike about the product?
It is very costly, and this makes it difficult for another client to get it. The seller should consider fitting its expense.
What problems is the product solving and how is that benefiting you?
SalesForce is an incredible instrument that has helped our organization in driving revenue,results and execution to every customer in our business advancement, enlisting and lead age endeavors in only a limited ability to focus time. We have profited enormously from having the capacity to serve our clients rapidly, by keeping a precise control of offers, deals and customized consideration, better reaction time, and a noteworthy increment in deals. We have likewise had the capacity to oversee distinctive media in a similar spot, for example, tickets, visit, informal communities, demands, support, deals requests and installment records. Salesforce is without a doubt a program that can decidedly profit any organization.
Recommendations to others considering the product:
Salesforce is the best stage out there to enable you to determine your business issues! It is the best CRM that you can get to anyplace; whenever!
Our sales improved with Salesforce Service Cloud
What do you like best about the product?
Our company is dedicated to sales and has a frequent entry or update of customers and the best program to manage them is with Salesforce Service Cloud! In addition to this, it also allows us to provide support and advice, and even best of all, we have a direct contact through chat or calls, allowing us to communicate with our customers personalized.
What do you dislike about the product?
There is only one aspect that we do not like about Salesforce and we think you should consider, if you do not have enough liquidity in your business or company, Salesforce can be a bit expensive in the long term, but we can safely say that every dollar is worth it! It is a complete program with many positive features and integrations that allows us to do an excellent job in sales.
What problems is the product solving and how is that benefiting you?
As we mentioned, we have a company dedicated to sales and Salesforce allows us to streamline our work, when some tasks are very frequent or repetitive, we can automate sales work and that allows us to save time. We also have a large list of customers and with Salesforce Service Cloud everything is more organized. We also have detailed social information that does not allow us to improve sales and know customer tastes, which also allows us to improve and send better sales campaigns.
Recommendations to others considering the product:
We can tell you that Salesforce Service Cloud fulfills everything it promises and much more, it is a program you will not regret using.
Great SAAS based system
What do you like best about the product?
Everything in one place for support issues.
-Can log time
-Can attach files
-Can attach emails
-Can make public and private comments
-Customers can leave comments
-Alerts when a comment has been left
-Can log time
-Can attach files
-Can attach emails
-Can make public and private comments
-Customers can leave comments
-Alerts when a comment has been left
What do you dislike about the product?
Not much to dislike, can seem like an expensive solution,
What problems is the product solving and how is that benefiting you?
Support issues for our various software.
Recommendations to others considering the product:
Worth spending the time to develop
Complete but not user friendly
What do you like best about the product?
It's a very complete platform that can be customized with everything you need.
What do you dislike about the product?
It's not very user friendly and you can get lost easily within each section.
What problems is the product solving and how is that benefiting you?
I goes full circle in the order, case, payment management and logistics as well.
Useful service
What do you like best about the product?
Salesforce is easy to use, and puts all the necessary information all in one place. I overall like using it.
What do you dislike about the product?
It is sometimes glitchy. Sometimes a name will not pop up when it should
What problems is the product solving and how is that benefiting you?
Logging meetings and keeping track of all clients
Great Support management tool
What do you like best about the product?
I like that it integrates with our in-app intercom chat, as well as emails, all into one spot on service cloud. It is also convenient to see all past communication, as well as have information about invoicing on hand. It is super easy to assign (drag and drop) and reassign.
What do you dislike about the product?
It's hard for our team to be on top of old cases that become new again. If a customer responds to an email that was closed out a while ago, only the person on the case gets notified.
What problems is the product solving and how is that benefiting you?
One place for all our support tickets.
User friendly less complicated CRM solution.
What do you like best about the product?
The best feature is that it provides you the 360-degree view of your customer when you are in the service console.
UI is userfriendly.
Easy to customize.
Easy to integrate with other services.
Great apps are available over app exchange.
Great Support.
UI is userfriendly.
Easy to customize.
Easy to integrate with other services.
Great apps are available over app exchange.
Great Support.
What do you dislike about the product?
When they find about any new bug in the system it takes a lot of time for them to fix. Sometimes its months.
Idea exchange is of no use because an idea to get it to deliver it will take 6-7 years.
Idea exchange is of no use because an idea to get it to deliver it will take 6-7 years.
What problems is the product solving and how is that benefiting you?
One stop shop for all the customer related information.
Communicate and log case from one window.
Gives you the history for old cases. Many other features.
Communicate and log case from one window.
Gives you the history for old cases. Many other features.
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