Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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Usability for anyone
What do you like best about the product?
Easy to great end customer apps and obtain clean data
What do you dislike about the product?
Can be difficult to integrate back systems without mulesoft
What problems is the product solving and how is that benefiting you?
Assisting our customers with a portal
Recommendations to others considering the product:
Yes recomend
Makes work easy
What do you like best about the product?
I like that anyone can use it. It's easy to follow easy to use. It makes my job easier in the way it transfers their info instead of manually doing it.
What do you dislike about the product?
It can be sort of expensive but if the company is large enough it proves to be very beneficial
What problems is the product solving and how is that benefiting you?
It organizes the people better and makes finding them more efficient
SalesForce Service Cloud
What do you like best about the product?
This service was fast and easy to learn. It was also the best way to merge our tech. It was cheaper then the other vendors.
What do you dislike about the product?
it could go faster in deployment and had to link up other systems
What problems is the product solving and how is that benefiting you?
the compromise of mering the tech and software to make sure we use it and most cost effective.
Salesforce Service Cloud the best CRM in sales and support
What do you like best about the product?
Salesforce Service Cloud is the program that allows you to work more comfortably with our sales agents, and we can also support our customers in this same platform. We must always keep a record of our sales and identify new potential buyers, in addition to being able to keep current customers updated and this can be achieved with Salesforce with the integration of its platform in social media.
What do you dislike about the product?
The problem that has been presented so far, is that if we require some assistance for the operation or good development of the program, we have to communicate with support through an email and this has not been beneficial for us, besides having a telephone number to call. And if the company with which we use this program is large or has a number of important agents, the long-term cost can be significant.
What problems is the product solving and how is that benefiting you?
From our point of view Salesforce Service Cloud has been a solid and complete program, hiring with this program is easier to do, in addition to creating effective campaigns for sales. It is customizable and has an automation system that saves us a lot of time when leaving elaborate answers. We can also make calls by this means and record them to review the orders later.
Recommendations to others considering the product:
Salesforce is the best CRM program you'll find! Stop using the database you previously used with Excel for clients or candidates and start using Salesforce Service Cloud. You can also integrate it easily with text messages, Facebook Messenger, Outlook and more.
Functions to expand your sales
What do you like best about the product?
Chat and calls are two elements that are part of the Salesforce Service Cloud and we usually use it. Contact with the customer is paramount and having an application that helps you manage communication with the customer ensures that this contact is more appropriate for both the seller and the customer.
Two other elements that improve communication and are integrated into this software are the integration with Outlook, which allows you to send and receive emails and campaigns more easily and on the other hand, mobile messaging, which allows you to be connected to the clients at any time.
It also has several tools and functionalities that allow you to better manage sales within your company. These tools and extra functionality allow us to know what aspects you should try to improve so that communication with the customer is better and at the same time that sales can also increase.
Two other elements that improve communication and are integrated into this software are the integration with Outlook, which allows you to send and receive emails and campaigns more easily and on the other hand, mobile messaging, which allows you to be connected to the clients at any time.
It also has several tools and functionalities that allow you to better manage sales within your company. These tools and extra functionality allow us to know what aspects you should try to improve so that communication with the customer is better and at the same time that sales can also increase.
What do you dislike about the product?
It is possible that with the passage of time you end up needing more and more applications and integrations. Every new application you need has to pay for it, so when you want to expand your sales system by adding new applications to your company, it will increase the cost.
The learning of the operation of the application, the integrations and the management of communication through elements such as LiveChat is something that requires certain knowledge. You need a period to be able to use all the sales and communication tools that the system has.
The learning of the operation of the application, the integrations and the management of communication through elements such as LiveChat is something that requires certain knowledge. You need a period to be able to use all the sales and communication tools that the system has.
What problems is the product solving and how is that benefiting you?
Our sales system needed a change, an adaptation that allowed us to improve the profitability of our products.
Salesforce Service Cloud has helped our company have a better organization of the client list and the data we have from them.
The communication that we establish with our clients is also much more direct, since the available Livechat allows us to resolve any doubt or problem in much less time and at the same time allows us to inform our clients of our new products, promotions and changes that we have made.
The tools available in the application have also helped us to better understand the tastes and needs of our customers, which allows us to adapt our products to their interests.
Salesforce Service Cloud has helped our company have a better organization of the client list and the data we have from them.
The communication that we establish with our clients is also much more direct, since the available Livechat allows us to resolve any doubt or problem in much less time and at the same time allows us to inform our clients of our new products, promotions and changes that we have made.
The tools available in the application have also helped us to better understand the tastes and needs of our customers, which allows us to adapt our products to their interests.
Recommendations to others considering the product:
The sales system in a company is an element that must be taken care of, since a large part of the business profits depend on sales. Salesforce Service Cloud helps to have better organized data to communicate faster and more directly with your customers and to obtain more means to show and sell your products.
It was a highly scalable platform
What do you like best about the product?
The myriad of applications available at App Exchange that makes the system robust and adaptable to complex business use cases
What do you dislike about the product?
The Classic interface looks old - Lightning is better!
What problems is the product solving and how is that benefiting you?
Case Re-routing to the right agent, SLA Tracking with Entitlements and Milestones, Live Chat functionality
Huge business benefits for clients like seamless customer service, Knowledge management for self-service to reduce overhead on agents
Huge business benefits for clients like seamless customer service, Knowledge management for self-service to reduce overhead on agents
Recommendations to others considering the product:
Look at the documentation first and understand the limitations/restrictions of the portal before implementation. Certified Service Cloud consultants are recommended to oversee the initial phases to identify gaps and suggest potential workarounds if business use cases become complex and platform customization is needed
We improve sales and service with Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud is the program we use to improve our sales. With this program we maintain an almost direct contact with our clients. It is a complete program with many features that in addition to sales will help you in other sectors, such as support or assistance, through online chat, calls or requests you can address the concerns of your customers.
What do you dislike about the product?
At the beginning this program can make you feel a little lost, you have too many options and if you have not used similar programs before it will be easy to get lost in it, but with a little practice and everything will be much better, we mention this for beginners.
What problems is the product solving and how is that benefiting you?
Our company has used the Salesforce Service Cloud for a long time and this has shown us long-term benefits that we do not believe we could achieve without this program. You can choose sales reports, create sales campaigns, integrate it with third party programs, have all the information about your clients and potential clients, besides being a great tool to provide support.
Recommendations to others considering the product:
We recommend that you use Salesforce Services Cloud to improve your company's significant aspect, whether you use it for support, for sales or for social integrations. It is a complete program, at first it is not easy to use but then you manage to handle it quickly. Anyway, here we mention some things that may interest you:
- Integration of Computing Telephony (CTI).
- Records.
- Roles and Permissions.
- Add-ons for Live Agent chat.
- Product tracking.
- Mobile Messaging.
- Reports and scorecards.
- Task management.
- Integration of Computing Telephony (CTI).
- Records.
- Roles and Permissions.
- Add-ons for Live Agent chat.
- Product tracking.
- Mobile Messaging.
- Reports and scorecards.
- Task management.
Salesforce Cloud
What do you like best about the product?
I love it because it helps me to keep all of my files and contact information.
What do you dislike about the product?
I don’t like that it is a bit picky at times when searching information. Certain keywords it doesn’t recognize so it takes time to fine information when on a call.
What problems is the product solving and how is that benefiting you?
Having access to information for customers quickly, having billing and other information stored for future reference.
Recommendations to others considering the product:
I think it is a great investment and really turned productivity around.
"Fantastic administration ticketing management framework."
What do you like best about the product?
I have various things that makes me like Salesforce. One, this item is easy to personalize, influencing the client to make the most of its communication. Two, it has an ideal mechanization framework, which makes the monotonous undertaking oversaw and this makes the business procedure quicker. Once more, the security of this item is on point, where just the approved or allowed people who can get entrance. Fourthly, Salesforce has been positioned as a standout amongst the most imaginative firm, which continues getting another thing the market. All the more in this way, Salesforce has a responsive emotionally supportive network, which even goes past their ways and offer preparing administrations to anybody by simply clicking a catch. I cherish how Salesforce works.
What do you dislike about the product?
It is very costly, and this makes it difficult for another client to get it. The seller should consider fitting its expense.
What problems is the product solving and how is that benefiting you?
SalesForce is an incredible instrument that has helped our organization in driving revenue,results and execution to every customer in our business advancement, enlisting and lead age endeavors in only a limited ability to focus time. We have profited enormously from having the capacity to serve our clients rapidly, by keeping a precise control of offers, deals and customized consideration, better reaction time, and a noteworthy increment in deals. We have likewise had the capacity to oversee distinctive media in a similar spot, for example, tickets, visit, informal communities, demands, support, deals requests and installment records. Salesforce is without a doubt a program that can decidedly profit any organization.
Recommendations to others considering the product:
Salesforce is the best stage out there to enable you to determine your business issues! It is the best CRM that you can get to anyplace; whenever!
Our sales improved with Salesforce Service Cloud
What do you like best about the product?
Our company is dedicated to sales and has a frequent entry or update of customers and the best program to manage them is with Salesforce Service Cloud! In addition to this, it also allows us to provide support and advice, and even best of all, we have a direct contact through chat or calls, allowing us to communicate with our customers personalized.
What do you dislike about the product?
There is only one aspect that we do not like about Salesforce and we think you should consider, if you do not have enough liquidity in your business or company, Salesforce can be a bit expensive in the long term, but we can safely say that every dollar is worth it! It is a complete program with many positive features and integrations that allows us to do an excellent job in sales.
What problems is the product solving and how is that benefiting you?
As we mentioned, we have a company dedicated to sales and Salesforce allows us to streamline our work, when some tasks are very frequent or repetitive, we can automate sales work and that allows us to save time. We also have a large list of customers and with Salesforce Service Cloud everything is more organized. We also have detailed social information that does not allow us to improve sales and know customer tastes, which also allows us to improve and send better sales campaigns.
Recommendations to others considering the product:
We can tell you that Salesforce Service Cloud fulfills everything it promises and much more, it is a program you will not regret using.
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