Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Great platform for users
What do you like best about the product?
Great platform for users. Easy scalability and can custom design to fit your company usage. We used it mainly for customer ticketing
What do you dislike about the product?
That it is kind of slow and glitches or crashes at times. That is annoying.
What problems is the product solving and how is that benefiting you?
We use Salesforce for customer service when answering calls, writing tickets, and our sales team records their sales info with this as well.
Recommendations to others considering the product:
Check out if this works best for your Help Desk... if not, try customizing or testing other similar products
Work life
What do you like best about the product?
What I love best Salesforce Service Cloud is how easy this system is to use and manage.
What do you dislike about the product?
What i dislike about Salesforce Service Cloud is that I wish that the flow was better instead of having to go back to the case home.
What problems is the product solving and how is that benefiting you?
The problems Salesforce Service Cloud has solved for me is that it helps at work with organization and productivity.
The only site for managing our customer data!
What do you like best about the product?
Salesforce is the sole platform that our entire company uses for customer data! I work for a bank with locations all over the country and 1000's of field representatives and offices nationwide, so as you can imagine, maintaining a consistent and efficient customer database with up to date information is not always easy. Salesforce's cloud based service is ma I love how customized the system is to fit our clientele needs.
What do you dislike about the product?
The platform is great and always improving so there isn't much I dislike about it. I would like to see some of the customization in views simplified, its a bit of process when we need to create certain reporting.
What problems is the product solving and how is that benefiting you?
We us Saleforce to house our customer data, including documents, campaigns and emails, the benefits to using this platform are tremendous! Company efficiency has increased and having one unified platform to access real time information is essential.
Recommendations to others considering the product:
I would highly recommend this platform for managing large customer data and accounts. We use it everyday, all day among all our business departments, including sales, call center and corporate.
Sales, Support and Social Networks with Salesforce Service Cloud
What do you like best about the product?
With Salesforce Service Cloud we have been able to offer an excellent sales program and at the same time support solutions. For our company it has been great to use this program because it is very complete and has several features that help us improve sales as we have direct communication with our customers.
What do you dislike about the product?
So far the only negative aspect we can consider are their costs, since these are increasing according to the needs of your company, the more resources or manager you need, this can increase and in the long term it can be something cost.
What problems is the product solving and how is that benefiting you?
With this program we have all the information of our client in one place and this helps us to improve sales knowing their needs and tastes and at the same time create excellent campaigns. We can have your emails, number and even instant messaging to meet all your requests. No doubt this program saves us a lot of time.
Recommendations to others considering the product:
Do not think twice and use Salesforce Service Cloud, you can improve your sales, in the support of your customers and company. Anyway, here we have the best we've seen of this program:
- Types of registration.
- Management of main contact accounts.
- Add-ons for Live Agent chat.
- Email integration with Outlook.
- Unlimited online training.
- Mobile Messaging (LiveMessage).
- Lightning application generator.
- Product tracking.
- Salesforce mobile application.
- Types of registration.
- Management of main contact accounts.
- Add-ons for Live Agent chat.
- Email integration with Outlook.
- Unlimited online training.
- Mobile Messaging (LiveMessage).
- Lightning application generator.
- Product tracking.
- Salesforce mobile application.
The best choice for Live chat
What do you like best about the product?
Snap-in of Salesforce is helpfull and easy to setup and use for agent. This's good feature of Salesforce. User can custom easily as requirements
What do you dislike about the product?
The pricing is high while there are a lot of free software
What problems is the product solving and how is that benefiting you?
Agent can do support for customer omni-channels. That's easy to setup and use for agents
Reliable
What do you like best about the product?
Doesn't freeze, so it is always reliable. Some other applications cannot be trusted because they can't always be accessed.
What do you dislike about the product?
I dislike the fact that it is hard to search for customers specifically in a large database
What problems is the product solving and how is that benefiting you?
It is a great place to store customer information, briefly detailing the transaction and has their contact information so that you can pick up where you left off.
Recommendations to others considering the product:
Try it out!
Easybto navigate. Extremely user friendly
What do you like best about the product?
I enjoy the layout, ease of use and the logical "menu tree" design.
What do you dislike about the product?
Sometimes user authentication seems to be flaky
What problems is the product solving and how is that benefiting you?
Ease of use, makes the search function find exactly what is needed with minimal search criteria.
Recommendations to others considering the product:
Try it
Too many steps needed
What do you like best about the product?
It gives you the option to personalize what you want.
What do you dislike about the product?
It freezes up pretty often/can be very buggie. Also takes a long time to do anything.
What problems is the product solving and how is that benefiting you?
It lets us organize our work.
Salesforce Service Cloud the best for customers and sales
What do you like best about the product?
Salesforce Service Cloud is excellent for tracking and storing important information about our customers and future potential customers, in addition to interacting with them and managing sales! We can also integrate it and use it easily with other programs. It is simple to use and to be able to navigate in your panel.
What do you dislike about the product?
Salesforce is a great program that allows us to perform several jobs in one place, it is really very complete, but there are only two negative things we can mention about it:
- Some of its applications are paid, which increase our costs.
- The license can be increased according to the size of the equipment, something that can be very expensive in the long term.
- Some of its applications are paid, which increase our costs.
- The license can be increased according to the size of the equipment, something that can be very expensive in the long term.
What problems is the product solving and how is that benefiting you?
Salesforce allows us to capture new customers and keep communicating with current customers through chat, calls, information. We can also use this program from its applications for iSO and Android in real time that allows us to see reports. In addition, Salesforce Service Cloud can be integrated with Zendesk, TeamSupport and another. For our company, using this program has been fundamental.
Recommendations to others considering the product:
We recommend that you use this program as it will be very beneficial for your company and to prove it costs nothing, it's free!
Good but could improve!
What do you like best about the product?
I think that it provides an easy way to house all of our client information.
What do you dislike about the product?
I wish it was a little bit more user friendly.
What problems is the product solving and how is that benefiting you?
Storing client data into one platform.
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