Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Great Platform
What do you like best about the product?
Numerous Features
Trailhead
Compatible with a lot of Software
Trailhead
Compatible with a lot of Software
What do you dislike about the product?
It tends to be complex
Switching between Lightning and Classic is annoying
Learning curve
Switching between Lightning and Classic is annoying
Learning curve
What problems is the product solving and how is that benefiting you?
CRM
Salesforce - lightning
What do you like best about the product?
Powerful tool, big and to handle almost every portion of your business. Reporting is very easy, the way to show projects and interact with them, if used properly it can be huge.
What do you dislike about the product?
There is no much to dislike. As mentioned the tool is very powerful.
What problems is the product solving and how is that benefiting you?
Reports, projects etc, tool is big.
Recommendations to others considering the product:
IT is important to scope, to understand what you need and what you want from this, Salesforce is big, and it may not be what you need if you dont properly scope. Get your teams together and think what is exactly what do you expect from a business tools, what do you want to get from it and what do you do not need from it.
Salesforce NPSP is the best CRM for non-profits
What do you like best about the product?
The best part is Salesforce donates 10 licenses to non-profits. This allows us smaller non profits a way to develop and build out Salesforce without having to pay for licenses.
What do you dislike about the product?
One of this things I dislike is how complex it is to administer Salesforce. They do have an awesome site called Trailblazers. This is where you can learn anything you want to learn about Salesforce.
What problems is the product solving and how is that benefiting you?
One problem is the siloing of information across the team. All of our communications were in each of our own mailboxes. Using Salesforce has allowed us to pull all that information into one dashboard so we all can collaborate.
It will increase productivity for your Service team!
What do you like best about the product?
- Great consoles
- Very modern in Lightning
- The best at using integrations with external apps for call and chat
- Very modern in Lightning
- The best at using integrations with external apps for call and chat
What do you dislike about the product?
- Not the quickest to push changes to
- Can get complicated with different sandboxes having a team collaborating in different environments
- Can get complicated keeping sandboxes updated
- Can get complicated with different sandboxes having a team collaborating in different environments
- Can get complicated keeping sandboxes updated
What problems is the product solving and how is that benefiting you?
- Customer relationship management
- Data storage and management
- Knowledge management
- Data storage and management
- Knowledge management
there is a reason why Salesforce is the leader in CSM
What do you like best about the product?
where to start, there is a lot of features to help, from project management to customer sales pipeline to contacts, it is rich in features to a lot of different aspects of any business from big to small.
What do you dislike about the product?
the UI, feels very old, it does the job but I can't get past that the UI, it feels 90ish.
What problems is the product solving and how is that benefiting you?
I have use to to manage project times and timetables, it is good a keeping time on them, as well as see customers contacts and account details.
Works well
What do you like best about the product?
Ability to query key words to find Sales Orders, Account details and history, assets, tech support cases, etc
What do you dislike about the product?
Their are some required fields when adding Account / Customer contact that I feel is unnecessary.
What problems is the product solving and how is that benefiting you?
Ability to track tech support issues for our customers. Lookup feature allows to find previous same type issues or customer's history, etc.
Platform with artificial intelligence
What do you like best about the product?
the sales cycles with each client were long and with unnecessary procedures but since salesforce came to the company now the sales cycles are fast and I have the potential customers closer giving them better care
everything I need to make a good sale I have it on the screen with salesforce to have a follow-up of the clients and identify key contacts that serve me to get more clients or that are easy customers
It has a variety of the prices of the plans for all the companies
everything I need to make a good sale I have it on the screen with salesforce to have a follow-up of the clients and identify key contacts that serve me to get more clients or that are easy customers
It has a variety of the prices of the plans for all the companies
What do you dislike about the product?
the learning process is complex and delayed because it has so many things to teach that I did not know when I was going to finish knowing the platform, it is not just to subscribe and to start working because learning takes time and until you know how to use well you will not notice the collaboration of salesforce
What problems is the product solving and how is that benefiting you?
sales increased
more clients have been obtained
you have an order of the activities that you have to perform
you have follow-up of each client
the sales processes are shorter
more clients have been obtained
you have an order of the activities that you have to perform
you have follow-up of each client
the sales processes are shorter
Increase your sales with Salesforce
What do you like best about the product?
Salesforce is a tool that we use a lot and we like a lot because it allows us to manage and monitor everything from the same place, from social media information to chat history and the search of customers until sales closes make work and the atention is more personalized, fast and simple. Salesforce has allowed us to improve and increase our sales by creating good campaigns with great reach to our customers and future customers which helps us improve the sale of our products.
What do you dislike about the product?
It's not that we did not like it, just that we believe it's a little bad process that we all go through, since Salesforce has a platform with many options and tools within it that makes you feel lost at first and it takes you time to adapt and learn to use this tool. And something that does bother us a little is the increase in their prices in the annual payment.
What problems is the product solving and how is that benefiting you?
We have benefited greatly from being able to serve our customers quickly, by keeping an orderly control of sales, sales and personalized attention, better response time, and a significant increase in sales. We have also been able to manage different media in the same place such as tickets, chat, social networks, requests, support, sales orders and payment records. Salesforce is undoubtedly a program that can positively benefit any company.
Recommendations to others considering the product:
Salesforce is a program that will help you to be up-to-date with your clients, you can anticipate them faster and with higher quality and at the same time you will benefit from being able to increase the sale of your products with campaigns that help you reach potential customers.
Salesforce Service cloud is a boon to Support industry!
What do you like best about the product?
Case Management features,
Omni Channel Routing and Knowledge base
Integration Capabilities with other platforms inside and outside SF
Omni Channel Routing and Knowledge base
Integration Capabilities with other platforms inside and outside SF
What do you dislike about the product?
It can be overwhelming for people to get acquainted with the interface/customization especially in lightning interface.
What problems is the product solving and how is that benefiting you?
Engaging Sales and Support Team, getting 360 of our users, tracking their interactions and reporting
Recommendations to others considering the product:
None as of now other than costs associated with it
Improve the relationship with customers
What do you like best about the product?
I solve the clients' cases in a faster and more precise way, having a total client information providing a more personalized assistance through chat messages and social networks
the personalized messages that are sent to the clients with the sales information arrive in a safe way assuring that the campaigns will be read and thus the customers and buyers of our articles will rise, the trade that is offered through salesforce makes unique shopping experiences through mobile devices, social networks and web pages
the traffic in mobile devices is higher than in other devices and with salesforce represents that the orders are more for mobile devices that is why we focus more on the mobile customer experience so that they feel more satisfied and can show a large catalog of brand products
the personalized messages that are sent to the clients with the sales information arrive in a safe way assuring that the campaigns will be read and thus the customers and buyers of our articles will rise, the trade that is offered through salesforce makes unique shopping experiences through mobile devices, social networks and web pages
the traffic in mobile devices is higher than in other devices and with salesforce represents that the orders are more for mobile devices that is why we focus more on the mobile customer experience so that they feel more satisfied and can show a large catalog of brand products
What do you dislike about the product?
Salesforce requires a learning process that is quite broad and at the beginning it is a process full of many doubts and it is not known why part should be started and why it serves all the icons of the platform and although there are guides to better understand it is not enough if does not interact with the page arto time to get familiar and understand each process much better
What problems is the product solving and how is that benefiting you?
Clients have felt better heard and that their buying processes are faster and easier to make
The control of sales is more orderly in the system with the correct organization of orders and customers to provide the best compliance and attention they deserve
The control of sales is more orderly in the system with the correct organization of orders and customers to provide the best compliance and attention they deserve
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