Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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Salesforce Review
What do you like best about the product?
I like that I can create dashboards, queues and run reports on agents
What do you dislike about the product?
Sometimes the task reminders do not pop up
What problems is the product solving and how is that benefiting you?
This is what we use as our ticketing system to track cases and we also use it to create orders for accounts
Excellent program for online, shared files and program or client notes.
What do you like best about the product?
Salesforce allows you to make various customizations to the platform to best fit your organization's needs. It allows for creating your own type of options, as well as which order to put them in. You are also able to merge contacts to decrease duplicates when found.
What do you dislike about the product?
The downsides is that certain upgraded features are needed to work with various platforms. For example, to use with AirCall - an upgrade was needed that wasn't previously needed with the 3C platform. Also, quick shortcut keys don't always work across the board which adds time when documenting.
What problems is the product solving and how is that benefiting you?
We are able to document calls on a national helpline that all employees can see, while still trying to uphold similar HIPAA standards. It is great to have a shared space for all employees to see notes so when a repeat caller makes contact, previous contacts and interventions can be seen.
Recommendations to others considering the product:
I recommend asking about what to expect for customer support. The support has not always been the easiest to access. That said, it is hard to know if the problem was with SF or with other work programs not integrating with SF.
Easy to see the result
What do you like best about the product?
It is very easy to use, & show he result to your customers or team review the sales. Performance. Also very good way to do training , meeting ...
What do you dislike about the product?
Sometime it takes time to down load the video or data ... depending on the internet connection. But it won’t affects the quality of image & audio
What problems is the product solving and how is that benefiting you?
Sale performance & data analysis
Recommendations to others considering the product:
Very easy to use & see the result
Great and easy working with Salesforce
What do you like best about the product?
Easy to work with once you understand the lay out. Plus they are willing to help and anytime
What do you dislike about the product?
The initial set up. But once ethat is done and have your data migrate its gets easier
What problems is the product solving and how is that benefiting you?
Inter office connections and data sharing, usage
SMASHING!
What do you like best about the product?
Sales force is easy to use, it’s compatible with talkdesk as well. I am able to keep up with the clients I have appointments with, and it -sales force- can be to a degree, tailored to meet company needs
What do you dislike about the product?
I really like salesforce. If I absolutely had to change something, it would be response fine. I would like it to be a tad faster in responding to commands.
What problems is the product solving and how is that benefiting you?
Client keep-up
SalesForce is AMAZING
What do you like best about the product?
What's there to not like about sales force. It is an amazing platform and they are very very good at everything they do. when I was first undergoing training to become a Salesforce admin, I could not believe how much fun it was. the Whole modules felt like I was learning by playing. very intuitive, great support even when you are not really a paying customer. A+ all over.
What do you dislike about the product?
There is not a whole lot that I do not like about Salesforce service cloud in general. Yes, there are places where the offerings can be better or improved, but they are nevertheless not a deal breaker.
What problems is the product solving and how is that benefiting you?
Time-Saving (this is a big deal)
Not only Building Relationship but also maintaining those relationships.
Bringing joy in your daily work ( not this is a hit)
Not only Building Relationship but also maintaining those relationships.
Bringing joy in your daily work ( not this is a hit)
Recommendations to others considering the product:
What are you waiting for? and why are you waiting?
Salesforce Service Cloud - Unique on its Own
What do you like best about the product?
Salesforce Service Cloud is being used to automate service processes, streamline workflows and find key articles, topics, and experts to support the call center agent. In our organization, we are advising companies to implement Salesforce Service Cloud along with solving their complex business processes. It is being used by one of our teams, specifically catering to Salesforce. It caters mostly to retail banks across many geographical locations.
What do you dislike about the product?
The cost of implementation and application could be lowered so that it attracts more of a customer base.
Lowering support costs.
It should be integrated with AI and ML platforms for tracking customer's activity, then channel their queries to agents automatically.
Lowering support costs.
It should be integrated with AI and ML platforms for tracking customer's activity, then channel their queries to agents automatically.
What problems is the product solving and how is that benefiting you?
It can help call center agents in addressing customer needs within less time due to automated business process flows handled in salesforce service cloud
Delivering Smart services such as email alerts, SMS alerts, and notifications to customers based on their application status.
It can easily be integrated with a robotic process automation application such as UI Path that aid you in delivering automation on your toes.
It can be easily integrated with social platforms such as Facebook for addressing customers inquiry/issues.
Delivering Smart services such as email alerts, SMS alerts, and notifications to customers based on their application status.
It can easily be integrated with a robotic process automation application such as UI Path that aid you in delivering automation on your toes.
It can be easily integrated with social platforms such as Facebook for addressing customers inquiry/issues.
Recommendations to others considering the product:
NA
Great product
What do you like best about the product?
Salesforce is a great product. What I like best is that It is clear and organized.
What do you dislike about the product?
Sometimes It is difficult to program the product to liking.
What problems is the product solving and how is that benefiting you?
It has made my job more organized
Recommendations to others considering the product:
Good product keep It up
SALESFORCE INTEGRATES
What do you like best about the product?
INCREDIBLY VERSATILE AND SCALABLE. WE HAD SWITCHED FROM ZENDESK TO THIS AND IT WORKS SO MUCH BETTER TO ACHIEVE THE FRONT END INFORMATION SHARING WE NEEDED.
What do you dislike about the product?
IMPLEMENTATION IS SLOWER ON TEH BACK END AND WHEN THE PROBLEM ARISES IT REQUIRES A TAKEDOWN OF THE WHOLE SYSTEM.
What problems is the product solving and how is that benefiting you?
WE ARE GIVING CUSTOMERS SOLUTIONS TO THEIR ISSUES WHILE FULLY DOCUMENTING CASES FOR OTHER AGENTS TO PICK UP WHERE WE WLEFT OFF
I have done integration with Salesform for one of the financial service customer
What do you like best about the product?
Easy and user friendly interface. Easy to customise.
What do you dislike about the product?
Salesforce push topic sometime miss the data to push to external system. this issue i had with one of the customer
What problems is the product solving and how is that benefiting you?
Api exposed by salesforce is easy to consume to pull and push the data
Recommendations to others considering the product:
none
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