Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce is simple and amazing
What do you like best about the product?
Salesforce dashboards and reporting is better than most cloud products. It's very helpful to see different pursuits and tickets at different stages of the sales cycle, in intuitive and drill down graphs. The workflow stages and notifications are also very helpful, along with integration into the client intelligence emails.
What do you dislike about the product?
Some of the custom settings and required fields don't always pop up easily on screens. They could make the required fields look different to make it easier to populate, and also gather that up front with tabbing order.
What problems is the product solving and how is that benefiting you?
Most of the salesforce uses are for capturing new sales opportunities, along with tracking open activities and reports. Benefits also include more streamlined notifications and emails.
Salesforce Service Cloud is a great support tool
What do you like best about the product?
Service Cloud is highly customizable and can be tailored to any use case. Additional plugins can be installed for those that only need light customizations and do not have an admin available for such modifications. Once set up, you can easily communicate with your team and clients via email to case, live chat, as well as build a knowledge base that is available to your clients 24/7 for self service help - as well as keeping them informed about upcoming products and information on past offerings. It can really be an out of the box solution for most smaller business and an extremely powerful tool for larger businesses that have their data spread out across multiple systems - as the API functionality is very broad.
What do you dislike about the product?
Some apps from the appexchange are paid, which can drive up costs. Licensing can also be costly depending on the size of the instance and the size of your team. Outside of cost, Salesforce has been an extremely fun platform to work with and their support teams have been wonderful to work with. There is also a large network of Salesforce users that are extremely helpful on their forums.
What problems is the product solving and how is that benefiting you?
24/7 Support for your clients and staff. 100% uptime for the servers and plenty of training available for those that want to learn more about the SF ecosystem.
Recommendations to others considering the product:
Definitely give a trail a shot - its free. =)
Salesforce
What do you like best about the product?
you can submit tickets online ask question ect
What do you dislike about the product?
doesn't always let you know when a ticket has been worked
What problems is the product solving and how is that benefiting you?
issues are being solved quickly
Recommendations to others considering the product:
great communication tool for withing the company creat tickets issues ect/
Mediocre
What do you like best about the product?
I liked being able to use one identity actually the whole platform.
What do you dislike about the product?
Having to use the same identity across the entire platform
What problems is the product solving and how is that benefiting you?
Organization, scalability has gotten more streamlined
Good for sharing ideas
What do you like best about the product?
We used this to share ideas and feedback from clients. Allows for different departments to talk
What do you dislike about the product?
Crashes sometimes and requires you refresh frequently
What problems is the product solving and how is that benefiting you?
Feedback about client data
Recommendations to others considering the product:
P
Great Platform
What do you like best about the product?
Numerous Features
Trailhead
Compatible with a lot of Software
Trailhead
Compatible with a lot of Software
What do you dislike about the product?
It tends to be complex
Switching between Lightning and Classic is annoying
Learning curve
Switching between Lightning and Classic is annoying
Learning curve
What problems is the product solving and how is that benefiting you?
CRM
Salesforce - lightning
What do you like best about the product?
Powerful tool, big and to handle almost every portion of your business. Reporting is very easy, the way to show projects and interact with them, if used properly it can be huge.
What do you dislike about the product?
There is no much to dislike. As mentioned the tool is very powerful.
What problems is the product solving and how is that benefiting you?
Reports, projects etc, tool is big.
Recommendations to others considering the product:
IT is important to scope, to understand what you need and what you want from this, Salesforce is big, and it may not be what you need if you dont properly scope. Get your teams together and think what is exactly what do you expect from a business tools, what do you want to get from it and what do you do not need from it.
Salesforce NPSP is the best CRM for non-profits
What do you like best about the product?
The best part is Salesforce donates 10 licenses to non-profits. This allows us smaller non profits a way to develop and build out Salesforce without having to pay for licenses.
What do you dislike about the product?
One of this things I dislike is how complex it is to administer Salesforce. They do have an awesome site called Trailblazers. This is where you can learn anything you want to learn about Salesforce.
What problems is the product solving and how is that benefiting you?
One problem is the siloing of information across the team. All of our communications were in each of our own mailboxes. Using Salesforce has allowed us to pull all that information into one dashboard so we all can collaborate.
It will increase productivity for your Service team!
What do you like best about the product?
- Great consoles
- Very modern in Lightning
- The best at using integrations with external apps for call and chat
- Very modern in Lightning
- The best at using integrations with external apps for call and chat
What do you dislike about the product?
- Not the quickest to push changes to
- Can get complicated with different sandboxes having a team collaborating in different environments
- Can get complicated keeping sandboxes updated
- Can get complicated with different sandboxes having a team collaborating in different environments
- Can get complicated keeping sandboxes updated
What problems is the product solving and how is that benefiting you?
- Customer relationship management
- Data storage and management
- Knowledge management
- Data storage and management
- Knowledge management
there is a reason why Salesforce is the leader in CSM
What do you like best about the product?
where to start, there is a lot of features to help, from project management to customer sales pipeline to contacts, it is rich in features to a lot of different aspects of any business from big to small.
What do you dislike about the product?
the UI, feels very old, it does the job but I can't get past that the UI, it feels 90ish.
What problems is the product solving and how is that benefiting you?
I have use to to manage project times and timetables, it is good a keeping time on them, as well as see customers contacts and account details.
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