Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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User Friendly Interface
What do you like best about the product?
Easy to learn and the ability to customize reports for exactly what you need
What do you dislike about the product?
My use of sales force was limited but I know it’s capable of so much. I would have liked to explore those before stating any dislikes.
What problems is the product solving and how is that benefiting you?
Requests from our sales team for customer support
Faster sales
What do you like best about the product?
With salesforce I have all the tools of work in one place, from the beginning of looking for clients until the end of closing sales agreements, concentrating on each client having an adequate order streamlining tasks and using the best tips to repeat
the growth of the income is adapted to the good operation that the company has and with salesforce I have achieved it because I manage the subscribers very well, integration of data, invoices and payments
we can offer clients personalized experiences giving them a better follow-up as a buyer, that they feel are important to us as a company and have control of each one's history to show a better service
the growth of the income is adapted to the good operation that the company has and with salesforce I have achieved it because I manage the subscribers very well, integration of data, invoices and payments
we can offer clients personalized experiences giving them a better follow-up as a buyer, that they feel are important to us as a company and have control of each one's history to show a better service
What do you dislike about the product?
I do not like that the license costs in contracts go up annually when we are a for-profit company
The support is not so useful and efficient apparently they are not well trained to solve the given problems
The support is not so useful and efficient apparently they are not well trained to solve the given problems
What problems is the product solving and how is that benefiting you?
sales increase
you have a more specific order for each client
all the records of each client are registered
I can have a follow-up of each representative
Personalization of service to each client
you have a more specific order for each client
all the records of each client are registered
I can have a follow-up of each representative
Personalization of service to each client
Great help with our clients
What do you like best about the product?
I love that you can set call back reminder appointments with sales force so you won’t forget to follow up
What do you dislike about the product?
The main concern is mass emailing clients, this seemed to always fail and has a limited amount of client you can send
What problems is the product solving and how is that benefiting you?
Being able to manage our clients database from multiple devices and anywhere
Greatly Improved Since it was Known as "Desk"
What do you like best about the product?
The ability to add internal facing comments and the color scheme - easy of navigation over recent tickets
What do you dislike about the product?
It used to be that Desk was a bit unintuitive however since I last reviewed it Salesforce has released the Lightning Experience which greatly improves the overall usability of the software. The main screen for interacting with tickets is now split into two main panes with recently viewed tickets appearing on the left and currently active tickets in the main pane - this makes looking for tickets you likely care about much easier since they're always hanging around on the left.
Search is quite a bit improved over Desk, it's now easy to search for specific contacts, specific 'projects', and any number of other parameters.
The interface now also features tabbed browsing - no longer do you need a new browser tab or window to hold each case, they now appear in tabs within the salesforce interface itself which greatly enhances organization and clutter on my desktop taskbar.
My only dislike of the software is how replies behave from people who are CC'd on the original mails that spawn a ticket. Previously in desk if Person 1 mails the desk address and puts Person 2 in CC, if person 2 were to reply all on the ticket creation mail then that email would be appended to the ticketed. With the new Lightning Experience this same scenario would now result in person 2 creating an entirely new ticket instead of appending to the existing one, this causes duplicates to be created many times and is very annoying to have to manage.
Search is quite a bit improved over Desk, it's now easy to search for specific contacts, specific 'projects', and any number of other parameters.
The interface now also features tabbed browsing - no longer do you need a new browser tab or window to hold each case, they now appear in tabs within the salesforce interface itself which greatly enhances organization and clutter on my desktop taskbar.
My only dislike of the software is how replies behave from people who are CC'd on the original mails that spawn a ticket. Previously in desk if Person 1 mails the desk address and puts Person 2 in CC, if person 2 were to reply all on the ticket creation mail then that email would be appended to the ticketed. With the new Lightning Experience this same scenario would now result in person 2 creating an entirely new ticket instead of appending to the existing one, this causes duplicates to be created many times and is very annoying to have to manage.
What problems is the product solving and how is that benefiting you?
We use Salesforce to respond to client help desk tickets - it does offer a central location to see all requests and customer history.
Too good to be this slow
What do you like best about the product?
I love how much information it displays from beginning to end maximizing potential and success of marketing. Also making the latter more effe
What do you dislike about the product?
It’s too slow, it takes forever to refresh in such a way it brings out fristra
What problems is the product solving and how is that benefiting you?
Marketing and client database access. A loan officer knows what he has, what stage of contact he is as well as if that lead is of quality or not.
Strong and secure Cloud-based Analytics Program
What do you like best about the product?
You can explore data anywhere, from any source, internal or external, get contextual answers and recommendations, and access to integrated solutions.
What do you dislike about the product?
The packages are very limited, as to the range of what they offer. There's only a free trial, user, and plus package. The monthly cost per user is very pricey and, at that point, you might want to pay for it as a company. From that of which I do not know the price, but I'm sure it will be a much better deal.
What problems is the product solving and how is that benefiting you?
Benefits are that it's great for mobile data visualization and it analyses millions of data combinations so you can understand what happened and why. It also gives a prediction of what will happen in the future, and makes it easier for the sales and service teams to get answers quickly, which we can relay to the client.
Recommendations to others considering the product:
This is a great tool that every company should use, and not only does it reveal relevant trends, it lets you know what happened and why, and allows you to make decisions based on data. It blends seamlessly into your software infrastructure, especially if you're using Salesforce which it integrates immediately. There's no complex setup and training is set up right away so you're processing the data the right way.
Salesforce Review
What do you like best about the product?
Ease of use, versatility, broad range, user friendly
What do you dislike about the product?
Not anything as such only that initially it is difficult to get a hand on
What problems is the product solving and how is that benefiting you?
Data driven decision making
I find the system accommodating and flexible.
What do you like best about the product?
I like that you can customize so many different aspects.
What do you dislike about the product?
Sometimes the system isn't as intuitive and other databases.
What problems is the product solving and how is that benefiting you?
The depth of the customization you can accomplish.
Easy to navigate with great UI
What do you like best about the product?
Great view of data and easy to dig-in case history via snapshot.
What do you dislike about the product?
It's tedious how trails are designed and the way you navigate through it. Building workflows managing templates seem cumbersome.
What problems is the product solving and how is that benefiting you?
Currently just exploring the functionality and use cases for clients.
Recommendations to others considering the product:
It does require a lot of administrative work and a good level of understanding of workflows before you jump into it.
Ease of use for salesforce service analytics
What do you like best about the product?
I am an educator and I like the fact that I can easily separate my students into different groups as well as be able to leave comments on all of them. Very easy to use interface and everything is very clear.
What do you dislike about the product?
I dislike the fact that there is not a lot of help and customer service that is there 24 hours a day
What problems is the product solving and how is that benefiting you?
I am solving a lot of problems regarding communication as well as accountability reports and attendance issues. I am seeing benefits like building accountability and going paperless,
Recommendations to others considering the product:
Make sure that you are briefed on your job's specific uses for Salesforce, just because there are so many different jobs that you can complete with this service, I myself am only limited to about 5 or 6 processes as an educator. I realize that there are other companies that rely on the "tasks" widget for their day-to-day. I have not been able to use this yet myself, but I am sure that this, just like the processes that I have already used, are very user-friendly and easy to use. Justin
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