Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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External reviews are not included in the AWS star rating for the product.
Has been best for our team bar none.
What do you like best about the product?
Ease of use. It allows me to quickly follow up without freezing up.
What do you dislike about the product?
Implementation headaches in the beginning.
What problems is the product solving and how is that benefiting you?
Allowing us to follow up at the right time.
We Love Salesforce!!
What do you like best about the product?
The best part about Salesforce Analytics is that it is a very helpful too in knowing what are productions are for the month/ year. They are very helpful. It helps us keep track of everything and if we have a problem we know we can rely on them to help us out. It is a very inexpensive service and helps SO SO much. Salesforce is awesome! People are always readily available to help us!
What do you dislike about the product?
Sometimes it can me a bit confusing, but overall it is a great tool that helps our business. Salesforce can also be a bit slow at times but other than that we absolutely love it! We are very pleased with all of they services they provide for us!
What problems is the product solving and how is that benefiting you?
If we ever have any problems we can always rely on Salesforce Analytics to help us, it is very easy and a smooth process. They are very reliable and can help with any issue or need we have. It helps take some of the workload off of some of our other employees, so they can focus on their work instead of putting together numbers or trying yo resolve an issue that salesforce can do for us. We love it!
Recommendations to others considering the product:
You will love it, it is delightful and easy to use and navigate, there are always people ready to help you and you'll never have a problem that someone can not help you with, we love it!!!
Not bad
What do you like best about the product?
I like the reporting and accuracy of data exported from the site into excel. There’s millions of ways to filter and report any data or information you’d ever want to analyze
What do you dislike about the product?
The font and the interface! It’s not very new user friendly. I love how customizable salesforce is for any company but due to the amount of fields and information stored the font is small and it’s easy to lose pieces of information on a given account. If you opened an account and were new to the system you’d have no clear way of knowing where or how to navigate
What problems is the product solving and how is that benefiting you?
Record keeping of accounts serviced and timeliness.
Sales force
What do you like best about the product?
data can help drive the results I am looking for. clear and easy to work/read. IT helps to create great dashboards with the right information. Better than the old Wave
having cloud data and storage is a must now and helps with instant access
having cloud data and storage is a must now and helps with instant access
What do you dislike about the product?
sandbox seems to be down a lot. i dislike the fact I cant seem to keep all the tabs around when I am refreshing and I felt like I learned a lot on my own
phone app - never works right and that hurts accessibility
phone app - never works right and that hurts accessibility
What problems is the product solving and how is that benefiting you?
optimization, better presentations
resources with big data
transform numbers to images that convey a better message - customer service/enhancement
** I have to be careful with the images I am sending in screen shot.
resources with big data
transform numbers to images that convey a better message - customer service/enhancement
** I have to be careful with the images I am sending in screen shot.
Great Product to open up many possibilities
What do you like best about the product?
The flexibility of the product is really what stands out for me. This software allows me to manipulate and normalize my data to get something useless out of it. Allows for very targeted marketing and gives the ability to track customers through different platforms.
What do you dislike about the product?
This product is great and it's hard to pick any real obvious negatives or downsides. The only thing that that I can think of is the complexity of SaleForce maybe daunting for some and may keep some people away because of the complexity of getting it setup correctly and working effectively.
What problems is the product solving and how is that benefiting you?
Tracking customers through different platforms and targeted marketing for more effective and efficient marketing and advertising.
Easy and Clear.
What do you like best about the product?
I like Salesforce because it is super synced with my outlook. Everything I do in my email will show up in my salesforce.
What do you dislike about the product?
I dislike that I cannot see the time when I log calls. I can see times for emails that I send or receive but I wish i was able to see when I logged a phone call.
What problems is the product solving and how is that benefiting you?
I am solving problems within the pest industry and the hospitality industry. Problems such as bed bugs, mattress spoilage, etc.
Efficient platform to stay on top of work
What do you like best about the product?
Viewing my activities report per day to keep track of customer interactions
What do you dislike about the product?
Sometimes it is SO in depth that I can get lost and not realize how to go back to where i was
What problems is the product solving and how is that benefiting you?
How to be most efficient with time management and customer interactions
BDR
What do you like best about the product?
Ease of use and reports and analytics that are given.
What do you dislike about the product?
Lag times. There are some abilities that the older version has than the Lightening...
What problems is the product solving and how is that benefiting you?
What is working, what prospects to reach to. How it all works.
Recommendations to others considering the product:
N/A
Salesforce's for your business
What do you like best about the product?
One of the best part if salesforce is the productivity reports
What do you dislike about the product?
The cost may be more than a small business would like to invest in.
What problems is the product solving and how is that benefiting you?
We are able to determine with the use of salesforce's how to distribute our workflow.
Strong analytics program
What do you like best about the product?
The Salesforce Service Analytics Platform is designed for customer, sales, and marketing analyses, although it can server other needs, too. Its powerful analytics capabilities along with its solid natural language querying functionality and a wide array of partners make it an attractive offering.
What do you dislike about the product?
Data you can use is limited without an attached platform
What problems is the product solving and how is that benefiting you?
Understand daily, weekly, monthly, quarterly, and yearly performance against Key Performance Indicators. We are using this information to identify issues and drive continuous improvement both internally with our associates and externally with our end-consumers
Recommendations to others considering the product:
Look into alternative measures. This does the job but more efficient tools out there with more data analyzing capabilities for a lower cost.
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