Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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salesforce review
What do you like best about the product?
having control of your client information all in one format.
What do you dislike about the product?
having multiple accounts for the same organisation and events.
What problems is the product solving and how is that benefiting you?
been able to see what has been worked on historical
No complaints
What do you like best about the product?
Easy enough to use and train and learn on.
What do you dislike about the product?
Some GUIs are awkward and clunky. Other than that works well.
What problems is the product solving and how is that benefiting you?
Let's us track most common issues and graph data
Salesforce
What do you like best about the product?
I like that Salesforce Service Cloud allows me to better understand the rest of the software.
What do you dislike about the product?
I don’t dislike anything about this software, it runs smooth!
What problems is the product solving and how is that benefiting you?
No problems. A benefit is that SalesForce is easy to navigate.
Recommendations to others considering the product:
Easy to use!
Help in sales
What do you like best about the product?
It helps me to have a clear and orderly history of each client with all the relevant information that is needed from each one with the details of the negotiation, in what stage it is, what product we are selling and the budget of each one.
The resources I need to make an effective and fast sale are provided by the sales control that has a deep follow-up of the client without losing it
The resources I need to make an effective and fast sale are provided by the sales control that has a deep follow-up of the client without losing it
What do you dislike about the product?
I would like a complete tutorial of the entire platform because the platform is so big at certain times I felt lost and I would like to be more informed on how each icon works
What problems is the product solving and how is that benefiting you?
The best benefit that this platform can offer is to increase sales in an intelligent, fast and orderly manner; revenues are the most important for the company, which significantly increases
Case Management
What do you like best about the product?
Helped us to manage case and also use live agent without leaving the screen that is one of the best feature
What do you dislike about the product?
Not all features are available in lightning to come up with those a lot of customization is required
What problems is the product solving and how is that benefiting you?
Create a case management system.
Simple easy to setup and maintain
Simple easy to setup and maintain
Easy Interface
What do you like best about the product?
Very easy to navigate has appealing customizable dashboards.
What do you dislike about the product?
Can be difficult to understand at first if there is no previous experience with BI tools
What problems is the product solving and how is that benefiting you?
Using to help drive performance and is able to see data in one place
Salesforce Service Cloud
What do you like best about the product?
I like that Salesforce Service Cloud is tied to Salesforce CRM software. It helps foster one-on-one marketing relationships.
What do you dislike about the product?
I don't dislike anything about this software. It runs smooth and is very useful and beneficial.
What problems is the product solving and how is that benefiting you?
Nothing is being solved at the moment. A benefit is that it provides help on top of the CRM software provided by Salesforce.
Recommendations to others considering the product:
Very beneficial and useful!
CRM
What do you like best about the product?
I integrate sales with customer service and it is more useful because I have everything in the same place to interact with customers quickly and also know the performance of each vendor or team. There are those who sell more and have better service.
I have all the data base I need to make a quick decision and facilitates communication with customers to follow the sales process corresponding to the history without having to ask again something that was already asked or confused with the order
Implement campaigns with online marketing pardot to work in sales team to generate customers and potential sales
I have all the data base I need to make a quick decision and facilitates communication with customers to follow the sales process corresponding to the history without having to ask again something that was already asked or confused with the order
Implement campaigns with online marketing pardot to work in sales team to generate customers and potential sales
What do you dislike about the product?
At first the platform was a bit complicated to learn how to use, I did not know how to do the processes besides that it has a lot of information and everything works with everything and I had to learn everything or if I could not create the campaigns or work as a team, the time and dedication made me learn to use the platform super well
What problems is the product solving and how is that benefiting you?
Representation of the brand, organization and sales has grown more and more and this has been thanks to Salesforce that with its platform we have been able to grow increasingly for the benefit of the company and of us employees
Works great!
What do you like best about the product?
We began using Salesforce somewhat recently and it is very user friendly and easy to pick up. I like the interface, which works well for our business needs. Everything is organized intuitively. The search function is great and allows us to revisit previous issues for the same customer. We have had very few technical issues in the months we've been using the product which is obviously a huge plus.
What do you dislike about the product?
I do not like the feature we use for taking ownership of a new case. It does not always refresh to tell you that someone has already selected it. In one case it will tell you you cannot take ownership of the case, and in another it will allow you to "steal" the case from another person who may already be working on it. Having to send the case back to the original owner can be an inconvenience for both parties.
What problems is the product solving and how is that benefiting you?
We are able to respond directly to customer's questions about using online billing services and to easily redirect cases to other departments when appropriate. When a customer responds to a close case, the case is reopened and attributed to the original owner, which allows us to continue working with the same customer. This saves time because the user who is already familiar with the issue may continue working with that customer. Salesforce is allowing us to address a business need that was formerly not being addressed and is improving the customer's self-service abilities on our website.
Salesforce is useful
What do you like best about the product?
I am on the customer experience team and it is useful when I am trying to find information on a doctor's office. I can easily look up the provider or practice's name and all of their details appear within one click.
What do you dislike about the product?
I use Salesforce for very basic needs so I have not found anything that I dislike yet.
What problems is the product solving and how is that benefiting you?
I do personally solve business problems but Salesforce benefits me by giving quick access to information that I need, without having to go through so many pages. I am able to search a name and all of the info I am looking for is one click away.
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