Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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organization and sales
What do you like best about the product?
I do not need to be an expert in sales or business to use the salesforce platform because it is easy to use and configure to start the sales process with each client that allows to have an order and the specific data of each not to be confused
relationships with customers has improved 100% because it strengthens more attention and business is more face-to-face to understand the needs they have
I can access my salesforce account from any computer or mobile device at the time and place I want
relationships with customers has improved 100% because it strengthens more attention and business is more face-to-face to understand the needs they have
I can access my salesforce account from any computer or mobile device at the time and place I want
What do you dislike about the product?
I do not like that in the profile picture to establish it is wide and is cut and I can not configure the size as I want, there is no such thing as I cut it at the beginning is modified only to be established and I do not like how it is
What problems is the product solving and how is that benefiting you?
it is vital to have an order of all the data of each client to know in which process and to keep track of the sales made and for all this salesforce is of great benefit with its artificial intelligence
Mid level sales manager
What do you like best about the product?
I like being able to run the service from a mobile platform
What do you dislike about the product?
No real dislike. My issue normally is the service connection
What problems is the product solving and how is that benefiting you?
Ease of use
Recommendations to others considering the product:
N/S
Great marketing tools.
What do you like best about the product?
I love all the marketing solutions that they offer. They know what tools you need to catch people's attention.
What do you dislike about the product?
I would like them to come up with better graphs or overview tools to analyze my progress or weak points.
What problems is the product solving and how is that benefiting you?
Catching the consumers eye and garnering attention from places that I wouldn't normally think to venture.
Saltire service cloud review
What do you like best about the product?
This is a great CRM platform that we used for years. I like the social integration with the technical and how many channels of communication there can be
What do you dislike about the product?
I don’t like the UI that much really. It was not that easy to use.
What problems is the product solving and how is that benefiting you?
We used as CRM and for help desk use
Salesforce continues to put out outstanding products
What do you like best about the product?
Salesforce becomes the lifeblood of a business quickly. Once you switch to Salesforce for CRM, any business, and especially ours, will turn to Salesforce for all of our needs. We have been using Service Analytics to help up streamline and automate our analytics across many many clients.
What do you dislike about the product?
It is a difficult platform to use and is expensive. It can do wonders, but it comes at a time and $$ cost. It is not user-friendly to just anyone. The business has to have someone on their team who is the SalesForce expert.
What problems is the product solving and how is that benefiting you?
Automating analytics and streamlining reporting.
Recommendations to others considering the product:
Work very closely with your Salesforce consultant. You will need their help and hours in order to have the product do everything you want it to do for you. It is expensive, but worth the back end work to increase efficiency my a lot.
Easy to use
What do you like best about the product?
I love the user friendly interface that is easy to use, whether it’s your first time using Salesforce or your fiftieth! There are also always improvements being made to further streamline the program which is great.
What do you dislike about the product?
I don’t really have any complaints, but it’d be great if there was a way for some of the other software we use to be integrated with Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud allows us to work with our clients to quickly resolve any concerns of theirs, whether it is with our software or regarding a question about the data we’ve uploaded into our system.
Recommendations to others considering the product:
Pull the trigger on Salesforce Service Cloud at your company if you want software that allows you and your employees to have a user-friendly, efficient way to correspond with your client base!
Website article platform
What do you like best about the product?
That They have a template for each type of article my company publishes so it is so easy to type out articles neatly!
What do you dislike about the product?
The amount of tabs I am able to have open at once is too little at the moment for my needs
What problems is the product solving and how is that benefiting you?
I am writing knowledge articles for this medical device company’s client website
The best CRM in the market
What do you like best about the product?
Performance, User-Interface, ease of use, Quick response
What do you dislike about the product?
There is nothing to dislike in this product.
What problems is the product solving and how is that benefiting you?
Case management, Email to cases, Live Agent
Recommendations to others considering the product:
If you need user friendly CRM and cloud based one. Please go for it
connect with clients
What do you like best about the product?
with salesforce I can connect more with customers and have a sales order
productivity has increased because there is a clearer and more orderly basis with the necessary and most important information from customers
It is a quite simple platform to use, it gives all the steps to follow and start from the beginning to know how to use it
Sales are faster
productivity has increased because there is a clearer and more orderly basis with the necessary and most important information from customers
It is a quite simple platform to use, it gives all the steps to follow and start from the beginning to know how to use it
Sales are faster
What do you dislike about the product?
the prices offered by this platform are quite high it is true that it helps sales increase but if the highest and most productive plan is paid, there is a lot of profit in this purchase process
What problems is the product solving and how is that benefiting you?
The benefit is to increase sales, customers, productivity and have an improved control of customers to be able to schedule calls and have a history of each customer and know exactly the process that is with each of them without making mistakes
Saleforce cloud
What do you like best about the product?
I enjoy best that the sales force cloud is very user friendly.
What do you dislike about the product?
I dislike that it lacks somethings and could be priced more competitively.
What problems is the product solving and how is that benefiting you?
Using it to solve business problems such as multitasking sales and fixing marginal errors. It seems to fix and remove many user problems in a timely matter.
Recommendations to others considering the product:
Just adding more features and making updates shorter.
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