Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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Easy Interface
What do you like best about the product?
Very easy to navigate has appealing customizable dashboards.
What do you dislike about the product?
Can be difficult to understand at first if there is no previous experience with BI tools
What problems is the product solving and how is that benefiting you?
Using to help drive performance and is able to see data in one place
Salesforce Service Cloud
What do you like best about the product?
I like that Salesforce Service Cloud is tied to Salesforce CRM software. It helps foster one-on-one marketing relationships.
What do you dislike about the product?
I don't dislike anything about this software. It runs smooth and is very useful and beneficial.
What problems is the product solving and how is that benefiting you?
Nothing is being solved at the moment. A benefit is that it provides help on top of the CRM software provided by Salesforce.
Recommendations to others considering the product:
Very beneficial and useful!
CRM
What do you like best about the product?
I integrate sales with customer service and it is more useful because I have everything in the same place to interact with customers quickly and also know the performance of each vendor or team. There are those who sell more and have better service.
I have all the data base I need to make a quick decision and facilitates communication with customers to follow the sales process corresponding to the history without having to ask again something that was already asked or confused with the order
Implement campaigns with online marketing pardot to work in sales team to generate customers and potential sales
I have all the data base I need to make a quick decision and facilitates communication with customers to follow the sales process corresponding to the history without having to ask again something that was already asked or confused with the order
Implement campaigns with online marketing pardot to work in sales team to generate customers and potential sales
What do you dislike about the product?
At first the platform was a bit complicated to learn how to use, I did not know how to do the processes besides that it has a lot of information and everything works with everything and I had to learn everything or if I could not create the campaigns or work as a team, the time and dedication made me learn to use the platform super well
What problems is the product solving and how is that benefiting you?
Representation of the brand, organization and sales has grown more and more and this has been thanks to Salesforce that with its platform we have been able to grow increasingly for the benefit of the company and of us employees
Works great!
What do you like best about the product?
We began using Salesforce somewhat recently and it is very user friendly and easy to pick up. I like the interface, which works well for our business needs. Everything is organized intuitively. The search function is great and allows us to revisit previous issues for the same customer. We have had very few technical issues in the months we've been using the product which is obviously a huge plus.
What do you dislike about the product?
I do not like the feature we use for taking ownership of a new case. It does not always refresh to tell you that someone has already selected it. In one case it will tell you you cannot take ownership of the case, and in another it will allow you to "steal" the case from another person who may already be working on it. Having to send the case back to the original owner can be an inconvenience for both parties.
What problems is the product solving and how is that benefiting you?
We are able to respond directly to customer's questions about using online billing services and to easily redirect cases to other departments when appropriate. When a customer responds to a close case, the case is reopened and attributed to the original owner, which allows us to continue working with the same customer. This saves time because the user who is already familiar with the issue may continue working with that customer. Salesforce is allowing us to address a business need that was formerly not being addressed and is improving the customer's self-service abilities on our website.
Salesforce is useful
What do you like best about the product?
I am on the customer experience team and it is useful when I am trying to find information on a doctor's office. I can easily look up the provider or practice's name and all of their details appear within one click.
What do you dislike about the product?
I use Salesforce for very basic needs so I have not found anything that I dislike yet.
What problems is the product solving and how is that benefiting you?
I do personally solve business problems but Salesforce benefits me by giving quick access to information that I need, without having to go through so many pages. I am able to search a name and all of the info I am looking for is one click away.
organization and sales
What do you like best about the product?
I do not need to be an expert in sales or business to use the salesforce platform because it is easy to use and configure to start the sales process with each client that allows to have an order and the specific data of each not to be confused
relationships with customers has improved 100% because it strengthens more attention and business is more face-to-face to understand the needs they have
I can access my salesforce account from any computer or mobile device at the time and place I want
relationships with customers has improved 100% because it strengthens more attention and business is more face-to-face to understand the needs they have
I can access my salesforce account from any computer or mobile device at the time and place I want
What do you dislike about the product?
I do not like that in the profile picture to establish it is wide and is cut and I can not configure the size as I want, there is no such thing as I cut it at the beginning is modified only to be established and I do not like how it is
What problems is the product solving and how is that benefiting you?
it is vital to have an order of all the data of each client to know in which process and to keep track of the sales made and for all this salesforce is of great benefit with its artificial intelligence
Mid level sales manager
What do you like best about the product?
I like being able to run the service from a mobile platform
What do you dislike about the product?
No real dislike. My issue normally is the service connection
What problems is the product solving and how is that benefiting you?
Ease of use
Recommendations to others considering the product:
N/S
Great marketing tools.
What do you like best about the product?
I love all the marketing solutions that they offer. They know what tools you need to catch people's attention.
What do you dislike about the product?
I would like them to come up with better graphs or overview tools to analyze my progress or weak points.
What problems is the product solving and how is that benefiting you?
Catching the consumers eye and garnering attention from places that I wouldn't normally think to venture.
Saltire service cloud review
What do you like best about the product?
This is a great CRM platform that we used for years. I like the social integration with the technical and how many channels of communication there can be
What do you dislike about the product?
I don’t like the UI that much really. It was not that easy to use.
What problems is the product solving and how is that benefiting you?
We used as CRM and for help desk use
Salesforce continues to put out outstanding products
What do you like best about the product?
Salesforce becomes the lifeblood of a business quickly. Once you switch to Salesforce for CRM, any business, and especially ours, will turn to Salesforce for all of our needs. We have been using Service Analytics to help up streamline and automate our analytics across many many clients.
What do you dislike about the product?
It is a difficult platform to use and is expensive. It can do wonders, but it comes at a time and $$ cost. It is not user-friendly to just anyone. The business has to have someone on their team who is the SalesForce expert.
What problems is the product solving and how is that benefiting you?
Automating analytics and streamlining reporting.
Recommendations to others considering the product:
Work very closely with your Salesforce consultant. You will need their help and hours in order to have the product do everything you want it to do for you. It is expensive, but worth the back end work to increase efficiency my a lot.
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