Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Excellent System
What do you like best about the product?
I like how the system is easily streamlined and the sales / customer service layout makes things each to find and navigate.
What do you dislike about the product?
Multiple view options on the same page make navigation difficult to learn. I also wish the tabs / icon buttons were a but easier to understand by a glance.
What problems is the product solving and how is that benefiting you?
Mostly taking customer service, product support calls, and live chat sessions. The customers seem to respond well since the time necessary to solve a problem is reduced by the ease-of-use this software provides.
Cloud engineer
What do you like best about the product?
it’s UI as its very easy and user friendly !!!!! Many new feature are available in compare to our in-house product
What do you dislike about the product?
Cost is definitely the factor which I didn’t like about sales force
What problems is the product solving and how is that benefiting you?
Getting rid of physical server and managing the data center
Recommendations to others considering the product:
It’s easy to use
Good but needs to be taken to the next level
What do you like best about the product?
Has a little bit of each category for work environments
What do you dislike about the product?
Not detailed enough. Not super user-friendly
What problems is the product solving and how is that benefiting you?
My business uses salesforce to put in work orders/inspections between departments
Recommendations to others considering the product:
Know what you want out of the product and make sure it will be useful
A must!
What do you like best about the product?
This is great for communicating internally and keeping track of you customers.
What do you dislike about the product?
There are so many options for the program. I’ve used it at my last two companies and it’s interesting to see how differently they are used. I don’t think all the options are nessissary.
What problems is the product solving and how is that benefiting you?
Currently we are trying to make different reports but finding issues when trying to get exactly what we need. As stated above there are a ton of benefits, better communication!
Recommendations to others considering the product:
More tutorials for reports would be helpful
Would Recommend State Farm
What do you like best about the product?
Easy to navigate and leave remarks for yourself.
What do you dislike about the product?
There is nothing that i dislike particularly.
What problems is the product solving and how is that benefiting you?
Chatbots are beneficial and seeing the customers info upfront
One of the best help desk solutions for tracking
What do you like best about the product?
I really like the live-updating interface that shows all current cases open and who is working on what, as well as tags to keep track of common and uncommon issues.
What do you dislike about the product?
The bulk updating can be a bit slow at times, but other than that everything works pretty good.
What problems is the product solving and how is that benefiting you?
We used to track trouble tickets through email, skype, inbound phone calls, but had no real way of keeping everything together. This helped us put everything in one place and organize the team.
Recommendations to others considering the product:
If you're looking for an easy to implement a help desk solution that is easy to train users on, then this is the right place. We were even able to get our accounting team using it.
EDI Manager
What do you like best about the product?
Easy to manage tickets with multiple users
What do you dislike about the product?
could be better at auto replies and not creating new tickets when someone replies with different subject. We also could have poorly setup on our end.
What problems is the product solving and how is that benefiting you?
We are using in our IT department to keep track of tickets to assist in time management
Much improved
What do you like best about the product?
The updated navigation that makes it easier to have separate tabs and keep my open and closed cases organized.
What do you dislike about the product?
Honestly it’s much better than it used to be so I don’t really have any complaints.
What problems is the product solving and how is that benefiting you?
Organizing cases for customers and keeping track of software issues makes it easier to analyze data and fix any issues with our business and customer accounts.
Easy user interface
What do you like best about the product?
I really enjoyed how easy it was to find information I needed by searching, how easy it was to set up a client account, and how easy it was to create new calendars. The calendars we're also easy to use.
What do you dislike about the product?
It was tad difficult to figure out how to run a report with the information I needed, however the reports were easy to sort through once I figured out how to run them.
What problems is the product solving and how is that benefiting you?
Helping to balance finances of the company, manage meetings, and especially helpful in collecting information necessary to write grants.
Salesforce is a leading piece of CRM software
What do you like best about the product?
I love the scalability and the ease of access of Salesforce it definitely helps our sales team improve communications with customers
What do you dislike about the product?
At times we found the web interface to be a bit over convoluted
What problems is the product solving and how is that benefiting you?
Customer service benefits are astounding what a piece of software
Recommendations to others considering the product:
Salesforce is a great piece of software everyone should at least try it
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