Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Powerful Tool for Care Management
What do you like best about the product?
Features, speed, and useability. There are a lot of needs that are fulfilled through the webpage app.
What do you dislike about the product?
Interface seems to be getting outdated.
What problems is the product solving and how is that benefiting you?
Ticket management. Dashboard building. Team management.
Makes tasks simple
What do you like best about the product?
I like that the software is available using simply a browser. Easily accessible. I can remote in anywhere and get work done. If I don’t have my Mac, it doesn’t matter I can access from a PC, mobile device, or any Internet access point.
What do you dislike about the product?
Currently we are using this program to work technical tickets. It can become a little confusing when there is a team working on multiple tickets. There are times our work overlaps and tickets I responded to at the same time. There are small features that will show users when someone is typing on a ticket bought tickets can be open simultaneously for different users at the same time.
What problems is the product solving and how is that benefiting you?
Our department is currently using salesforce to complete technical tickets that come in from multiple users. The interface use by salesforce keeps all data very clean and in one place without having to look for contact information on a user or different pieces information in different systems. It also allows for someone to reply back quickly using a feature similar to a post.
Recommendations to others considering the product:
It truly is great to keep data all together in one place.
Very good
What do you like best about the product?
Can keep track of customers in multiple places. Always comes back to the customers profile. Can see relationships.
What do you dislike about the product?
There’s nothing in specific I dislike. The tabs at the top could be more intuitive.
What problems is the product solving and how is that benefiting you?
Customer tracking
Salesforce Lightning
What do you like best about the product?
I like how fast the navigation is compared to our previous CRM software. You can really speed through different tabs and screens with ease
What do you dislike about the product?
It does have a bit of a learning curve and the way the tabs open and populate is a little hard to understand at first since there is different layers of tabs
What problems is the product solving and how is that benefiting you?
It allows consolidation of more tools into one. We have our oracle knowledge base integrated into it for quick documentation searches
One of the best platforms
What do you like best about the product?
The platform, yser experience, ease of development, ease in training users
What do you dislike about the product?
There are few limitations when it comes to development which is much wider using other platforms
What problems is the product solving and how is that benefiting you?
Compensation roll out system for sales representatives and their performance Management
Daily user of this product.
What do you like best about the product?
The user interface is very appealing. Software is easy to use and learn.
What do you dislike about the product?
I use this software for purchasing. It would be nice to have the ability to set up multiple shopping carts.
What problems is the product solving and how is that benefiting you?
Being able to purchase inventory items as needed.
Salesforce always delivers!
What do you like best about the product?
I love that Salesforce is a major part of a lot of our services. Easy to use and definitely makes life a lot easier : )
What do you dislike about the product?
One thing that I believe could be improved on is the UI for most their pages. It can be a little bland to look at sometimes but other that this, it's an amazing tool!
What problems is the product solving and how is that benefiting you?
We use the Salesforce cloud for a large chuck of our infrastructure that manages some of our site and customer logins as well. This is beneficial to have because it can create a "one-stop shop" platform on our end and makes it easier to manage by just having 1 platform.
Love it....but....
What do you like best about the product?
Has a lot of features for use and for small companies and large
What do you dislike about the product?
Can be complex and take some getting use to as far as navigating
What problems is the product solving and how is that benefiting you?
Communicating better with various departments and guests
Salesforce Service Cloud Review
What do you like best about the product?
Salesforce has always been on top and the forerunner when it comes to the cloud. i love being able to trust it to give me a holistic and consistence experience for my end users.
What do you dislike about the product?
Cost for Salesforce Service Cloud is high and maintenance is important.
What problems is the product solving and how is that benefiting you?
We are using it to increase our Customer Service satisfaction and be able to connect to more (hopefully all cutsomers)
Recommendations to others considering the product:
Salesforce is the best out there but does come at a premium price.
Good case management tool
What do you like best about the product?
I like the straight out of box features it comes with.
What do you dislike about the product?
It turns really tricky if you are having legacy enterprise system and trying to capture events..
What problems is the product solving and how is that benefiting you?
We are using the salesforce as a case management tool for few clients
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