Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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One of the best help desk solutions for tracking
What do you like best about the product?
I really like the live-updating interface that shows all current cases open and who is working on what, as well as tags to keep track of common and uncommon issues.
What do you dislike about the product?
The bulk updating can be a bit slow at times, but other than that everything works pretty good.
What problems is the product solving and how is that benefiting you?
We used to track trouble tickets through email, skype, inbound phone calls, but had no real way of keeping everything together. This helped us put everything in one place and organize the team.
Recommendations to others considering the product:
If you're looking for an easy to implement a help desk solution that is easy to train users on, then this is the right place. We were even able to get our accounting team using it.
EDI Manager
What do you like best about the product?
Easy to manage tickets with multiple users
What do you dislike about the product?
could be better at auto replies and not creating new tickets when someone replies with different subject. We also could have poorly setup on our end.
What problems is the product solving and how is that benefiting you?
We are using in our IT department to keep track of tickets to assist in time management
Much improved
What do you like best about the product?
The updated navigation that makes it easier to have separate tabs and keep my open and closed cases organized.
What do you dislike about the product?
Honestly it’s much better than it used to be so I don’t really have any complaints.
What problems is the product solving and how is that benefiting you?
Organizing cases for customers and keeping track of software issues makes it easier to analyze data and fix any issues with our business and customer accounts.
Easy user interface
What do you like best about the product?
I really enjoyed how easy it was to find information I needed by searching, how easy it was to set up a client account, and how easy it was to create new calendars. The calendars we're also easy to use.
What do you dislike about the product?
It was tad difficult to figure out how to run a report with the information I needed, however the reports were easy to sort through once I figured out how to run them.
What problems is the product solving and how is that benefiting you?
Helping to balance finances of the company, manage meetings, and especially helpful in collecting information necessary to write grants.
Salesforce is a leading piece of CRM software
What do you like best about the product?
I love the scalability and the ease of access of Salesforce it definitely helps our sales team improve communications with customers
What do you dislike about the product?
At times we found the web interface to be a bit over convoluted
What problems is the product solving and how is that benefiting you?
Customer service benefits are astounding what a piece of software
Recommendations to others considering the product:
Salesforce is a great piece of software everyone should at least try it
Powerful Tool for Care Management
What do you like best about the product?
Features, speed, and useability. There are a lot of needs that are fulfilled through the webpage app.
What do you dislike about the product?
Interface seems to be getting outdated.
What problems is the product solving and how is that benefiting you?
Ticket management. Dashboard building. Team management.
Makes tasks simple
What do you like best about the product?
I like that the software is available using simply a browser. Easily accessible. I can remote in anywhere and get work done. If I don’t have my Mac, it doesn’t matter I can access from a PC, mobile device, or any Internet access point.
What do you dislike about the product?
Currently we are using this program to work technical tickets. It can become a little confusing when there is a team working on multiple tickets. There are times our work overlaps and tickets I responded to at the same time. There are small features that will show users when someone is typing on a ticket bought tickets can be open simultaneously for different users at the same time.
What problems is the product solving and how is that benefiting you?
Our department is currently using salesforce to complete technical tickets that come in from multiple users. The interface use by salesforce keeps all data very clean and in one place without having to look for contact information on a user or different pieces information in different systems. It also allows for someone to reply back quickly using a feature similar to a post.
Recommendations to others considering the product:
It truly is great to keep data all together in one place.
Very good
What do you like best about the product?
Can keep track of customers in multiple places. Always comes back to the customers profile. Can see relationships.
What do you dislike about the product?
There’s nothing in specific I dislike. The tabs at the top could be more intuitive.
What problems is the product solving and how is that benefiting you?
Customer tracking
Salesforce Lightning
What do you like best about the product?
I like how fast the navigation is compared to our previous CRM software. You can really speed through different tabs and screens with ease
What do you dislike about the product?
It does have a bit of a learning curve and the way the tabs open and populate is a little hard to understand at first since there is different layers of tabs
What problems is the product solving and how is that benefiting you?
It allows consolidation of more tools into one. We have our oracle knowledge base integrated into it for quick documentation searches
One of the best platforms
What do you like best about the product?
The platform, yser experience, ease of development, ease in training users
What do you dislike about the product?
There are few limitations when it comes to development which is much wider using other platforms
What problems is the product solving and how is that benefiting you?
Compensation roll out system for sales representatives and their performance Management
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