Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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It has relatively ease of use and simple interface
What do you like best about the product?
An extremely useful and beneficial business tool. The user interface is very friendly to navigate/ identify.
What do you dislike about the product?
Theme of Salesforce is bit dull as per my opinion
What problems is the product solving and how is that benefiting you?
API request
Does its job
What do you like best about the product?
With Service Cloud, I think the user interface is easy to use and looks really great. It does everything I need to get done.
What do you dislike about the product?
Sometimes I feel restricted with what I want to do if it's a little bit of a complicated solution.
What problems is the product solving and how is that benefiting you?
We have implemented Service Cloud to various clients with their own respective needs. We've found that it allows for a more streamlined solution.
Extremely reliable system.
What do you like best about the product?
I am impressed with how easy it is for customers to use.
What do you dislike about the product?
I honestly cannot think of anything that I dislike.
What problems is the product solving and how is that benefiting you?
Sales order problems and delivery issues.
Service Cloud- SFDC
What do you like best about the product?
The Product is very easy to use and get 360 degree view of the customer is correctly configured for the agent.
What do you dislike about the product?
we need to manually integrate other system as there is no native integration between SAP and SFDC
What problems is the product solving and how is that benefiting you?
We are trying to use CASE management to capture the customer interaction.
The most efficient CRM ever built
What do you like best about the product?
Its multi tenant architecture, various features it offers, Customization, Light weighted thread, User interface
What do you dislike about the product?
Nothing to dislike. It is the best CRM available. We cannot dislike anything
What problems is the product solving and how is that benefiting you?
Veeva CRM is built on Salesforce CRM, which is used for Medical purposes. Reps use to sell their samples
Recommendations to others considering the product:
If you want to have a efficient CRM which is highly customizable. Please go for Salesforce
Goods - Needs Improvement
What do you like best about the product?
I like that we have all of our accounts consolidated into one platform. It is easier to organize our notes and account information by using SF.
What do you dislike about the product?
I needs to be a little more user friendly. There are also issues with some of the functions - like tiering clients.
What problems is the product solving and how is that benefiting you?
Having our accounts grouped by individual households.
Sales force is ok
What do you like best about the product?
The flow of the system is great it looks sharp
What do you dislike about the product?
Dislike how often it signs me out and I have to keep signing back in all day long
What problems is the product solving and how is that benefiting you?
Use this you email clients outside of the company I work for. They don’t have access to my personal email or information by using this system
Used for tracking Sales within several Sales Team
What do you like best about the product?
The ability to track several Sales teams. With this able to update management, track goals and provide projected revenue and sales goals to teams across the board. I used this quite about with our procurement team. And was successful in streamlining our business on this side of things.
What do you dislike about the product?
Some funtionalities run a bit slower but nothing that would not stop me from using the software. For instance, there can often be a delay in between closing once case/ticket and starting another.
What problems is the product solving and how is that benefiting you?
Gaining and interpreting projected numbers for our company. Thw info gathered helps us have factual data in our sales meetings thus increasing business and gaining new clients.
Salesforce is Def a team
What do you like best about the product?
Being able to communicate with other team members
What do you dislike about the product?
Not many features as with other software.
What problems is the product solving and how is that benefiting you?
Able to communicate and troubleshoot as well as help customers and colleagues workers
User Friendly System
What do you like best about the product?
I like how convenient you can search for anything by name, ID, phone number, etc.
What do you dislike about the product?
I can only choose one document at a time when uploading documents.
What problems is the product solving and how is that benefiting you?
We switched from another system to improve and be more efficient.
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