Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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Daily user of this product.
What do you like best about the product?
The user interface is very appealing. Software is easy to use and learn.
What do you dislike about the product?
I use this software for purchasing. It would be nice to have the ability to set up multiple shopping carts.
What problems is the product solving and how is that benefiting you?
Being able to purchase inventory items as needed.
Salesforce always delivers!
What do you like best about the product?
I love that Salesforce is a major part of a lot of our services. Easy to use and definitely makes life a lot easier : )
What do you dislike about the product?
One thing that I believe could be improved on is the UI for most their pages. It can be a little bland to look at sometimes but other that this, it's an amazing tool!
What problems is the product solving and how is that benefiting you?
We use the Salesforce cloud for a large chuck of our infrastructure that manages some of our site and customer logins as well. This is beneficial to have because it can create a "one-stop shop" platform on our end and makes it easier to manage by just having 1 platform.
Love it....but....
What do you like best about the product?
Has a lot of features for use and for small companies and large
What do you dislike about the product?
Can be complex and take some getting use to as far as navigating
What problems is the product solving and how is that benefiting you?
Communicating better with various departments and guests
Salesforce Service Cloud Review
What do you like best about the product?
Salesforce has always been on top and the forerunner when it comes to the cloud. i love being able to trust it to give me a holistic and consistence experience for my end users.
What do you dislike about the product?
Cost for Salesforce Service Cloud is high and maintenance is important.
What problems is the product solving and how is that benefiting you?
We are using it to increase our Customer Service satisfaction and be able to connect to more (hopefully all cutsomers)
Recommendations to others considering the product:
Salesforce is the best out there but does come at a premium price.
Good case management tool
What do you like best about the product?
I like the straight out of box features it comes with.
What do you dislike about the product?
It turns really tricky if you are having legacy enterprise system and trying to capture events..
What problems is the product solving and how is that benefiting you?
We are using the salesforce as a case management tool for few clients
Lead Integration Specialist
What do you like best about the product?
I like this product since its very UI friendly and easy to use
What do you dislike about the product?
I don't dislike anything. its just perfect.
What problems is the product solving and how is that benefiting you?
We have our gift donors and advancement group on salesforce
Recommendations to others considering the product:
recommended
Its good to have salesforce at your service when you are in IT
What do you like best about the product?
The integration of all the different functionalities and the product lifecycle can be managed on a single application and this makes salesforce one of the best apps to work on.
What do you dislike about the product?
I used to dislike the old classic UI but with the lightning UI its awesome.
What problems is the product solving and how is that benefiting you?
Our team helps customer report issues regarding the product with system logs which can then be analysed by the team to provide best solution
Recommendations to others considering the product:
Make sure you have a dedicated support line from salesforce it helps for quick assistance
Salesfoce Service Cloud Review
What do you like best about the product?
Automation of processes and streamlining of workflows
What do you dislike about the product?
Any customization is expensive to implement
What problems is the product solving and how is that benefiting you?
Correspondence management
Works Well
What do you like best about the product?
Integrations and detail, requires dev team
What do you dislike about the product?
Complicated integration, requires dev team
What problems is the product solving and how is that benefiting you?
Sales and CRM, help desk ticketing
Recommendations to others considering the product:
Have a dev team
A ton of functionality - a little learning curve
What do you like best about the product?
I think that the little characters that appear on transition or opening Salesforce are adorable (ours is sometimes Einstein, sometimes an Inuit). I also love all of the custom reports we can have.
What do you dislike about the product?
Because there is so much customization, it can be a little cumbersome. I really wish that we'd be able to customize our OWN colors (not at company-level, but individual).
What problems is the product solving and how is that benefiting you?
We're really striving for a service first mentality across the entire company. We've had Salesforce for a little over a year - I was actually a trainer for it - and are still in the analytics and collecting phase. We're better learning how to serve our clients.
Recommendations to others considering the product:
Salesforce support is unparalleled - be sure to get help from your consultant if you need it.
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