Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Mixed review
What do you like best about the product?
The notification and that you can filter the tickets as needed
What do you dislike about the product?
The work notes. Not very user friendly. Always need to update in the same area. Can get confusing as to what notes were updated when
What problems is the product solving and how is that benefiting you?
Helping users with the ERP.
Keeps all data for easy documentation.
Keeps all data for easy documentation.
Helpful Support Software
What do you like best about the product?
The ability that all information from our different teams gets filtered into Salesforce. With being into tech support I can have case history pulled up to see what has solved a particular issue with other clients and even create help documents to assist in training new team members.
What do you dislike about the product?
There are some portions of the software i would love to have an automated process for or even further filtering to select things I'm not looking for on a normal basis be removed from search results.
What problems is the product solving and how is that benefiting you?
Being able to pull case history for my teams results and filter based on cases opened or closed and issues presented to see what issues may be a common problem or see an issue that may require additional training for the team
Great system but needs some improvement
What do you like best about the product?
I like that it brings up customer's history in the database and be able to see all their interactions with our company whether it was bad or good.
What do you dislike about the product?
I dislike how the response is a little slow at times.
What problems is the product solving and how is that benefiting you?
Any and all issues a customer may have with their online orders. And the benefits I've realized is that it's nice to be able to keep track of our customer's history of calls to our company.
The application provides great organization
What do you like best about the product?
The reports and dashboards is a great feature.
What do you dislike about the product?
Sometimes it's hard to keep track of errors
What problems is the product solving and how is that benefiting you?
Able to integrate your apps with Salesforce
Salesforce
What do you like best about the product?
I like how good the relationship is between the software and workers.
What do you dislike about the product?
I don’t dislike anything about this software.
What problems is the product solving and how is that benefiting you?
I don’t have any problems with this software. Salesforce allows worked to track progress on projects.
Recommendations to others considering the product:
Awesome for workers to track projects!
Great software to link all the customer interactions
What do you like best about the product?
Salesforce is a great tool to document customers interactions and also you can use al the data it provides to improve customer interactions. Great follow ups and xustomer retention tools at hand. Overall a great way to service customers.
What do you dislike about the product?
It can be a little expensive, and need some training to be thorough but overall good.
What problems is the product solving and how is that benefiting you?
Salesforce helps my business to review past customer interactions a d provides robust data to conduct meetings.
Recommendations to others considering the product:
Salesforce has a great platform for using customers data to the fullest.
Salesforce is great
What do you like best about the product?
The whole system can be customized to work just how you want it. If you want to see certain aspects on each page, you can
What do you dislike about the product?
With customizability comes complication. It can get confusing to fine toon how things look and work.
What problems is the product solving and how is that benefiting you?
It’s keeps track of contacts and information very well and makes nice reports.
Easy to use at internship
What do you like best about the product?
I did not do much in salesforce but as an intern, at the time the system was simple enough that I could complete all tasks I was assigned.
What do you dislike about the product?
Apart from the very basic tasks I did I found a somewhat steep learning curve for some more advanced projects that I did once or twice.
What problems is the product solving and how is that benefiting you?
I really did not work much with salesforce so I can't say what problems it solved but it definitely kept things very organized.
Salesforce Service Cloud
What do you like best about the product?
Service Cloud was very easy to set up. I was able to get it up and running in a couple of days. Tweaking settings was easy, too - I was able to make changes without having to call an implementation specialist.I appreciated the ability to create and tweak auto-assignment and queue rules. This allowed us to route tasks to the correct team members.
What do you dislike about the product?
Very time-consuming data entry due to complexity.
Limited room for individualization.Event registration
Enhanced search functions
Ability to track no shows to an event
Limited room for individualization.Event registration
Enhanced search functions
Ability to track no shows to an event
What problems is the product solving and how is that benefiting you?
I appreciated the ability to create and tweak auto-assignment and queue rules. This allowed us to route tasks to the correct team members.Very detailed.
Truly complete client information.
Strong track recording.Easy search function
Integrates with our email client
Updates and changes are easy to make
Truly complete client information.
Strong track recording.Easy search function
Integrates with our email client
Updates and changes are easy to make
Recommendations to others considering the product:
The one shortfall that we had was with reporting. The customer service team was always asking for more abilities to report on activities. Very time-consuming data entry due to complexity.
Limited room for individualization.
Limited room for individualization.
Good app for sales I like
What do you like best about the product?
is a CRM app based on the cloud for sales, marketing that I like to use is easy and innovative to work with clients your configuration has nothing complicated to enter all the information you need to start using it well
What do you dislike about the product?
Try to use the app on my cell phone to always have it with me and help me when I was not in the office I could work but it is too slow the screen is blank when trying to open and restart, I can not do everything from the app is more complicated that's why I uninstalled it I did not like how it worked so I only work on the pc
What problems is the product solving and how is that benefiting you?
To have a more defined control and better order of sales is very good application in the company we use it a lot apart from me and I can take an order and follow up of each client or a more ordered database
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