Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Tracking jobs completion
What do you like best about the product?
Interaction among workers makes being on the same page easy
What do you dislike about the product?
A bit clunky user interface but still usable
What problems is the product solving and how is that benefiting you?
Customer inquiries. Maintaining things on schedule
Salesforce as an Admin is complex and overly complicated
What do you like best about the product?
Salesforce is a major name that offers the ability to do so much. I've never ran into a problem that there wasn't a fix for.
What do you dislike about the product?
Salesforce can be overly complicated for some things. The settings and configuration can be confusing, and the website used for documentation purposes never seems to have the correct link, and I find myself being redirected constantly. On top of that, different versions and products that are named similarly make Salesforce a confusing application to admin.
What problems is the product solving and how is that benefiting you?
We use Salesforce Service Cloud to reach out and maintain contact with leads, contacts, and members.
Recommendations to others considering the product:
Evaluate your options and make sure to run some tests before signing a lot of money away.
Recommend
What do you like best about the product?
Great software for managing contacts, marketing data and more. Has been helpful with outreach to current and new audiences. Primarily used to notify members of new classes and events. Helpful for reaching your target audience- I like that you can track your customers and their interaction. Allows you to create an experience for your customer.
What do you dislike about the product?
Takes some training to get used to but worth taking the time to learn. This is largely due to the amount of features that come with the software. Reporting can be a little tricky as well. I would also imagine this being expensive for a small business.
What problems is the product solving and how is that benefiting you?
Reaching current audiences to market new programs, classes and events.
A great tool for marketing purposes and best suited for larger companies.
Email Management
A great tool for marketing purposes and best suited for larger companies.
Email Management
Recommendations to others considering the product:
Huge learning curve but helpful once the software is learned.
Salesforce on a daily basis
What do you like best about the product?
The flexibility and adaptability of the tool
What do you dislike about the product?
The complexity of not being able to do modifications on your own
What problems is the product solving and how is that benefiting you?
Organizing our client base in a more efficient manner
Easy to use and self explanatory
What do you like best about the product?
We have received very few complaints about this application and had not a lot of training session that were need for clients to use this
What do you dislike about the product?
Nothing, I find the implementation easy and the interface is something that needs little explanation
What problems is the product solving and how is that benefiting you?
We use it for opening cases and sending tickets to us for problem solving. As an alternative to email or calling
Sales force is great but with some flaws
What do you like best about the product?
I love how sales force is so easy to use and so intuitive
What do you dislike about the product?
I don’t like the fact that you have to pay for options every time you want to add something. Also the fact that you can’t add functionalities on your own.
What problems is the product solving and how is that benefiting you?
It allows me to track my customers and perform follows ups very easily
Salesforce is on their A Game!
What do you like best about the product?
Accessibility, Easy to Use, Appealing to the Eye, Fast, and Customizable
What do you dislike about the product?
Need to purchase this as an extension to what you already use at Salesforce
What problems is the product solving and how is that benefiting you?
Receiving community partner opinions and ideas have improved our services as an organization.
Useful personalized suite
What do you like best about the product?
The salesforce self service portal is helpful to quickly build a resource for self service clients to find everything in one place. Almost any process you would find in the normal salesforce suite can be replicated here for specific customers.
What do you dislike about the product?
The portal is useful for small businesses but can still cause some trouble when live support is needed.
What problems is the product solving and how is that benefiting you?
I utilize this resource to ensure the small businesses I'm working with have a basic set up to monitor customer activity and sales.
it works but nothing like a personal touch
What do you like best about the product?
It's efficient for companies that have to handle a large client list, but for a small firm/ opperation like the one I was at the cost did not outweigh the benefits the product offered. also the business prefeer the touch of a personal call compared to a client portal.
What do you dislike about the product?
In personal consulting, or consulting in general that doesn't service large companies, nothing can really make up for effective human interactions and a personal call when a customer needs help. The product could be used to resolve small issues, but for a small business the product cost more than the value it adds to our clientele.
What problems is the product solving and how is that benefiting you?
A 24/7 customer questions service, so when we couldn't answer the phones/ email there would be something to answer their questions. We quickly found the clients much preferred just to call the office and have their questions answered that deal with a weird portal they had not used before and management opted out of the software.
Recommendations to others considering the product:
it gets the job done, again, a real person always feels more personable
salesforce snap ins
What do you like best about the product?
I really liked salesforce snap ins because its not only a CRM but has the ability to offer live chat software and connect via the app.
What do you dislike about the product?
I dont like the fact that its very expensive to have a salesforce license and pay extra to implement snap in and plug ins.
What problems is the product solving and how is that benefiting you?
Used salesforce snap ins to create an online chat for students and our support staff to connect regarding payment issues
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