Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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External reviews are not included in the AWS star rating for the product.
Great software to link all the customer interactions
What do you like best about the product?
Salesforce is a great tool to document customers interactions and also you can use al the data it provides to improve customer interactions. Great follow ups and xustomer retention tools at hand. Overall a great way to service customers.
What do you dislike about the product?
It can be a little expensive, and need some training to be thorough but overall good.
What problems is the product solving and how is that benefiting you?
Salesforce helps my business to review past customer interactions a d provides robust data to conduct meetings.
Recommendations to others considering the product:
Salesforce has a great platform for using customers data to the fullest.
Salesforce is great
What do you like best about the product?
The whole system can be customized to work just how you want it. If you want to see certain aspects on each page, you can
What do you dislike about the product?
With customizability comes complication. It can get confusing to fine toon how things look and work.
What problems is the product solving and how is that benefiting you?
It’s keeps track of contacts and information very well and makes nice reports.
Easy to use at internship
What do you like best about the product?
I did not do much in salesforce but as an intern, at the time the system was simple enough that I could complete all tasks I was assigned.
What do you dislike about the product?
Apart from the very basic tasks I did I found a somewhat steep learning curve for some more advanced projects that I did once or twice.
What problems is the product solving and how is that benefiting you?
I really did not work much with salesforce so I can't say what problems it solved but it definitely kept things very organized.
Salesforce Service Cloud
What do you like best about the product?
Service Cloud was very easy to set up. I was able to get it up and running in a couple of days. Tweaking settings was easy, too - I was able to make changes without having to call an implementation specialist.I appreciated the ability to create and tweak auto-assignment and queue rules. This allowed us to route tasks to the correct team members.
What do you dislike about the product?
Very time-consuming data entry due to complexity.
Limited room for individualization.Event registration
Enhanced search functions
Ability to track no shows to an event
Limited room for individualization.Event registration
Enhanced search functions
Ability to track no shows to an event
What problems is the product solving and how is that benefiting you?
I appreciated the ability to create and tweak auto-assignment and queue rules. This allowed us to route tasks to the correct team members.Very detailed.
Truly complete client information.
Strong track recording.Easy search function
Integrates with our email client
Updates and changes are easy to make
Truly complete client information.
Strong track recording.Easy search function
Integrates with our email client
Updates and changes are easy to make
Recommendations to others considering the product:
The one shortfall that we had was with reporting. The customer service team was always asking for more abilities to report on activities. Very time-consuming data entry due to complexity.
Limited room for individualization.
Limited room for individualization.
Good app for sales I like
What do you like best about the product?
is a CRM app based on the cloud for sales, marketing that I like to use is easy and innovative to work with clients your configuration has nothing complicated to enter all the information you need to start using it well
What do you dislike about the product?
Try to use the app on my cell phone to always have it with me and help me when I was not in the office I could work but it is too slow the screen is blank when trying to open and restart, I can not do everything from the app is more complicated that's why I uninstalled it I did not like how it worked so I only work on the pc
What problems is the product solving and how is that benefiting you?
To have a more defined control and better order of sales is very good application in the company we use it a lot apart from me and I can take an order and follow up of each client or a more ordered database
Amazing Sales platform
What do you like best about the product?
What I like best is all the features this system encompasses. For example, allowing you to create professional business proposals to send out to customer. Before a potential sell.
What do you dislike about the product?
Not really anything I dislike about this system. It has all the aspects you expect from a CRM system. But benefits
What problems is the product solving and how is that benefiting you?
Im solving problems involving issues and products that I may be not completely knowledgeable about. It allows me to chat with reps and also look up information about services.
Great service!
What do you like best about the product?
I liked that you're able to see all the orders and opportunities! Also, as you use it you can make it more dynamic with the way you're looking into reports.
What do you dislike about the product?
I didn't like how it was hard to be dynamic in the way you change items up in the interface.
What problems is the product solving and how is that benefiting you?
Chat and email.
Recommendations to others considering the product:
Use it if it's heavily tied to sales.
Single solution for all custoner services
What do you like best about the product?
helps manage all of your customer data in one place and allows workers to be more productive and efficient by tracking customers history and adding reminders for the sales calls and meetings
What do you dislike about the product?
The psychology of being tracked; with the implementation of CRM software even the team will have concerns about the possibility of being hacked. However, with the right training and guidance, it can be rectified
What problems is the product solving and how is that benefiting you?
Custoner L1 support cases are tracked using this
Best Cloud Service for Leads
What do you like best about the product?
I like how simple the software is and how well it integrates with many other partners.
What do you dislike about the product?
I dont like the fact that most heavy changes need to be made on the website only.
What problems is the product solving and how is that benefiting you?
We are using this software to find and generate new leads for realtors, investors and consumers looking to invest in real estate properties for commercial or residential puropses.
Recommendations to others considering the product:
I definitely recommend SalesForce just simply for the fact that it integrates very well with a lot of different software companies due to all the partners it has partnered with.
Easy and smooth
What do you like best about the product?
I like that this program was very easy to navigate through. I always appreciate a system that is user friendly .
What do you dislike about the product?
There really wasn't anything about the program that I didn't like. It wasn't complicated to log in or request additional information.
What problems is the product solving and how is that benefiting you?
Problems being solved would be the ability to identify and communicate discrepancies with in the payroll system. The format and layout is so simple and easy for each user to read and identify those mistakes and then communicate those to our supervisor for correction is also easy to do.
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