Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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My Salesforce review
What do you like best about the product?
Because its de number one client sales suport system in the world
What do you dislike about the product?
its so hard to learn and develop the system.
What problems is the product solving and how is that benefiting you?
A fast support to a client
very customizable and yet easy to create self-service portal
What do you like best about the product?
Salesforce does most of the work for you by providing templates that essentially create the portal for you. Once the template has been implemented, all you have to do is customize it with your colors and logo and decide what content (knowledge articles) you want in your portal. Also, Salesforce lets you create up to 100 different "communities" that can each serve as their own self-service portal for different purposes.
What do you dislike about the product?
While it's possible to create a public portal that doesn't require authentication, sometimes it's nice to have a community portal where users and partners can login and interact with each other. If this is the case, be prepared to spend an arm and a leg for customer and partner user licenses.
What problems is the product solving and how is that benefiting you?
We needed a better self-service portal than what we had. Salesforce's has very good search functionality, and it is also mobile friendly which is huge, as we have a mobile app that most of our users take advantage of.
Recommendations to others considering the product:
Salesforce has a great product but it can be pricey. Depending on how complicated of a self-service portal you need in terms of the levels of content you have, you may be able to get by with something like Zendesk.
Great for sales tracking, but not the easiest.
What do you like best about the product?
The fact that you can see the sales process funnel.
What do you dislike about the product?
That if everyone isn't using it the same way, the information is not organized.
What problems is the product solving and how is that benefiting you?
The online support channel for our customers allows them to resolve their inquiries without contacting a customer service representative. It is easy to setup
salesforce Customer Self-service
What do you like best about the product?
that you can set up your accounts or customers own portals and they can live chat directly to get assistance. Its easy to access and super user friendly!
What do you dislike about the product?
I do not dislike anything at this time and do not have any complaints. : _)
What problems is the product solving and how is that benefiting you?
customers have access to all of there accounts information directly.
Great software for tracking!
What do you like best about the product?
I really life the various functions and ability to customize based on each office that I am working with.
What do you dislike about the product?
I often cannot save my credentials and have to manually type in my password.
What problems is the product solving and how is that benefiting you?
I am able to get a better connection with my clients as well as provide better customer service because I can customize each customer's need without treating them all the same in a blanket service type.
Salesforce
What do you like best about the product?
We can customize dashboard very easily.
we can easily manage any aspect of any type ia an appropriate way.
User Interface is very attractive.
we can easily manage any aspect of any type ia an appropriate way.
User Interface is very attractive.
What do you dislike about the product?
It becomes diificult some times to find things in interface sue to so many options, once you get use to it, you acn easily operate.
What problems is the product solving and how is that benefiting you?
Real-time Reports
Salesforce Customer Self-Service is Truly Seamless
What do you like best about the product?
In today's business client, front-end users want to have control over when they are able to access information and want it available in an easily searchable, digestible fashion. Salesforce Self-Service delivers this per the business' needs and that of its customers. Also the WYSIWYG layout has been easy to navigate, on the whole.
What do you dislike about the product?
Some interface changes do not necessarily correlate to the customer's immediate needs. In addition, the cost is a bit prohibitive.
What problems is the product solving and how is that benefiting you?
Measurable and marked reduction in customer service, customer-facing costs.
Great for managing sales and keeping track of leads
What do you like best about the product?
Salesforce Customer Self-Service is a fantastic tool for clients to access answers on their own time table. It helps them deal with questions and complaints.
What do you dislike about the product?
Long-term customers end up using a mix of resolving questions - they will reach out to the customer service team and they'll use Self-Service. So, it's not always a one stop shop.
What problems is the product solving and how is that benefiting you?
It really helps customers deal with frequently asked questions.
Recommendations to others considering the product:
Make use of customer service!
Need help? Where here....but, not really.
What do you like best about the product?
The platform is streamlined and makes it easy for our employees to be able to assist our clients no matter where they are. Not in the office...not an excuse. Literally everything is available at their finger tips.
What do you dislike about the product?
Like most things you get what you pay for. The major hurdle is the price point. It would be great to have more options in regards to bundling with their other products.
What problems is the product solving and how is that benefiting you?
Most of our employees spend 80% of the time out of the office. We needed a solution and this product serves its purpose.
Salesforce Customer Self-Service
What do you like best about the product?
Very user friendly and straight forward if it suites your needs and you can find the topics for which you are looking. using clear and concise search descriptions helps navigate to the best solution.
What do you dislike about the product?
Often, like other similar support platforms that are open in this way, there is a lot of noise and distraction that interferes with finding a clear answer. This has more to do with the sheer quantity of information and conversation/exchange and less to do with this specific platform.
What problems is the product solving and how is that benefiting you?
Salesforce is straightforward but often times we have a challenge or two in getting it to fit our needs and that is when Self-Service comes in handy.
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