Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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Worth it
What do you like best about the product?
Service Cloud really has it all. Clients have everything they need and it's easy to manage.
What do you dislike about the product?
Customer service could be faster but that's all I can really say.
What problems is the product solving and how is that benefiting you?
It's nice to have one database of all of our clients
SalesForce Cloud
What do you like best about the product?
One of the first work tools that was born in the cloud
What do you dislike about the product?
Since its inception, it has been innovative and constantly growing in the world of CRM.
What problems is the product solving and how is that benefiting you?
Companies have moved to this tool due to cost versus benefit analysis.
Recommendations to others considering the product:
I have recommended this solution to many companies, and they have migrated to the cloud.
Great Tool, Totally Customizable
What do you like best about the product?
The platform to create a portal is super seamless!
What do you dislike about the product?
At the moment, I can't really find anything obvious to dislike about this software.
What problems is the product solving and how is that benefiting you?
Salesforce Customer Self Service allows us to create a central portal location for our customers and reduces the number of inquiries we receive.
Recommendations to others considering the product:
Please check this tool out if you need a way to create a central portal for your customers. It is seriously so easy to use and customize, and it reduces the complaints due to the ease of usage.
Sales Force all the way!!
What do you like best about the product?
Very easy to ingrate many programs such as outlook. There is also many tools to help put customer data in quicker as well. The support is amazing and always dependable.
What do you dislike about the product?
Can be pricey but if you only get what you need its well worth it. Great company.
What problems is the product solving and how is that benefiting you?
In the past previous customer dialog was missing and we had to catch up often. Now we have notes on all customers and we can easily remember what is going on.
Sales Force rocks !
What do you like best about the product?
All of the customization options. We are able to completely customize drop downs for specific cases ect, makes reporting a breeze
What do you dislike about the product?
Nothing to report at this time! Everything is working well!
What problems is the product solving and how is that benefiting you?
Case management mostly & reporting.
Tracking jobs completion
What do you like best about the product?
Interaction among workers makes being on the same page easy
What do you dislike about the product?
A bit clunky user interface but still usable
What problems is the product solving and how is that benefiting you?
Customer inquiries. Maintaining things on schedule
Salesforce as an Admin is complex and overly complicated
What do you like best about the product?
Salesforce is a major name that offers the ability to do so much. I've never ran into a problem that there wasn't a fix for.
What do you dislike about the product?
Salesforce can be overly complicated for some things. The settings and configuration can be confusing, and the website used for documentation purposes never seems to have the correct link, and I find myself being redirected constantly. On top of that, different versions and products that are named similarly make Salesforce a confusing application to admin.
What problems is the product solving and how is that benefiting you?
We use Salesforce Service Cloud to reach out and maintain contact with leads, contacts, and members.
Recommendations to others considering the product:
Evaluate your options and make sure to run some tests before signing a lot of money away.
Recommend
What do you like best about the product?
Great software for managing contacts, marketing data and more. Has been helpful with outreach to current and new audiences. Primarily used to notify members of new classes and events. Helpful for reaching your target audience- I like that you can track your customers and their interaction. Allows you to create an experience for your customer.
What do you dislike about the product?
Takes some training to get used to but worth taking the time to learn. This is largely due to the amount of features that come with the software. Reporting can be a little tricky as well. I would also imagine this being expensive for a small business.
What problems is the product solving and how is that benefiting you?
Reaching current audiences to market new programs, classes and events.
A great tool for marketing purposes and best suited for larger companies.
Email Management
A great tool for marketing purposes and best suited for larger companies.
Email Management
Recommendations to others considering the product:
Huge learning curve but helpful once the software is learned.
Salesforce on a daily basis
What do you like best about the product?
The flexibility and adaptability of the tool
What do you dislike about the product?
The complexity of not being able to do modifications on your own
What problems is the product solving and how is that benefiting you?
Organizing our client base in a more efficient manner
Easy to use and self explanatory
What do you like best about the product?
We have received very few complaints about this application and had not a lot of training session that were need for clients to use this
What do you dislike about the product?
Nothing, I find the implementation easy and the interface is something that needs little explanation
What problems is the product solving and how is that benefiting you?
We use it for opening cases and sending tickets to us for problem solving. As an alternative to email or calling
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