Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
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External reviews are not included in the AWS star rating for the product.
Great Channel Variety, but Setup Needs Improvement
What do you like best about the product?
All the different channel we get in one cloud
What do you dislike about the product?
Setup could be easy to setup and Omni channel could be more efficient
What problems is the product solving and how is that benefiting you?
Helps our support and service teams
Great for Case Assignment, But Lacks Other Features
What do you like best about the product?
Cases assignment and roiting rules and knowledge articles
What do you dislike about the product?
Case assignment rules conlecated hard to main
What problems is the product solving and how is that benefiting you?
Most of service automation
Streamlined CRM Support with Stellar Features
What do you like best about the product?
I love how Salesforce Service Cloud is keeping our business efficient with its regular new features. Service Cloud supports our entire CRM system, streamlining operations like ticket tracking. Its functionalities such as Omni-channel assignment, ticket views, and case assignment rules are incredibly helpful.
What do you dislike about the product?
I think sometimes reporting might take too long.
What problems is the product solving and how is that benefiting you?
Service Cloud supports our CRM, streamlining agent tasks and ticket tracking for efficiency.
Exploring Useful Features That Support Our Business
What do you like best about the product?
I found it interesting to explore the specific functions and see how they could support our business.
What do you dislike about the product?
At this moment, I don't have any feedback, as I need to conduct further research before sharing my thoughts.
What problems is the product solving and how is that benefiting you?
Currently, we are in the process of evaluating this product.
Great information , No Complaints
What do you like best about the product?
The information for the clients an the relationship with them
What do you dislike about the product?
Nothing, everything ok about Salesforce service cloud
What problems is the product solving and how is that benefiting you?
I think a better relationship
Great Features
What do you like best about the product?
Lot of features that can be built with this cloud
What do you dislike about the product?
License requirements sometimes doesn’t make to much sense
What problems is the product solving and how is that benefiting you?
Multi channel need in lots of our customers
Great Macros and Step-by-Step Actions, but Challenging Initial Adoption
What do you like best about the product?
The macros and step by step actions are a huge hit with our business
What do you dislike about the product?
It was difficult to get business adoption at first
What problems is the product solving and how is that benefiting you?
Tracked customer questions and concerns with response times
Very nice visibility for the all agents
What do you like best about the product?
Its very easy for orquestrator the customer service team
What do you dislike about the product?
Not intégrate with social media . I need a other partner ( Sproud)
What problems is the product solving and how is that benefiting you?
The omnichanel for the different channels
User-Friendly and Versatile, Minor Integration Issues
What do you like best about the product?
The user friendliness and endless ways to make life easier foe our reps
What do you dislike about the product?
Some integration issues but not so serious
What problems is the product solving and how is that benefiting you?
It is bringing all of our customer support touchpoints into one place
Great Tool Access, but Integration with CRM and Data Cloud Is Challenging
What do you like best about the product?
Access to all of the tools and data at hand
What do you dislike about the product?
Requires significant integration with crm and data cloud
What problems is the product solving and how is that benefiting you?
Efficiently supporting incoming requests
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