Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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Sales force is great but with some flaws
What do you like best about the product?
I love how sales force is so easy to use and so intuitive
What do you dislike about the product?
I don’t like the fact that you have to pay for options every time you want to add something. Also the fact that you can’t add functionalities on your own.
What problems is the product solving and how is that benefiting you?
It allows me to track my customers and perform follows ups very easily
Salesforce is on their A Game!
What do you like best about the product?
Accessibility, Easy to Use, Appealing to the Eye, Fast, and Customizable
What do you dislike about the product?
Need to purchase this as an extension to what you already use at Salesforce
What problems is the product solving and how is that benefiting you?
Receiving community partner opinions and ideas have improved our services as an organization.
Useful personalized suite
What do you like best about the product?
The salesforce self service portal is helpful to quickly build a resource for self service clients to find everything in one place. Almost any process you would find in the normal salesforce suite can be replicated here for specific customers.
What do you dislike about the product?
The portal is useful for small businesses but can still cause some trouble when live support is needed.
What problems is the product solving and how is that benefiting you?
I utilize this resource to ensure the small businesses I'm working with have a basic set up to monitor customer activity and sales.
it works but nothing like a personal touch
What do you like best about the product?
It's efficient for companies that have to handle a large client list, but for a small firm/ opperation like the one I was at the cost did not outweigh the benefits the product offered. also the business prefeer the touch of a personal call compared to a client portal.
What do you dislike about the product?
In personal consulting, or consulting in general that doesn't service large companies, nothing can really make up for effective human interactions and a personal call when a customer needs help. The product could be used to resolve small issues, but for a small business the product cost more than the value it adds to our clientele.
What problems is the product solving and how is that benefiting you?
A 24/7 customer questions service, so when we couldn't answer the phones/ email there would be something to answer their questions. We quickly found the clients much preferred just to call the office and have their questions answered that deal with a weird portal they had not used before and management opted out of the software.
Recommendations to others considering the product:
it gets the job done, again, a real person always feels more personable
salesforce snap ins
What do you like best about the product?
I really liked salesforce snap ins because its not only a CRM but has the ability to offer live chat software and connect via the app.
What do you dislike about the product?
I dont like the fact that its very expensive to have a salesforce license and pay extra to implement snap in and plug ins.
What problems is the product solving and how is that benefiting you?
Used salesforce snap ins to create an online chat for students and our support staff to connect regarding payment issues
My Salesforce review
What do you like best about the product?
Because its de number one client sales suport system in the world
What do you dislike about the product?
its so hard to learn and develop the system.
What problems is the product solving and how is that benefiting you?
A fast support to a client
very customizable and yet easy to create self-service portal
What do you like best about the product?
Salesforce does most of the work for you by providing templates that essentially create the portal for you. Once the template has been implemented, all you have to do is customize it with your colors and logo and decide what content (knowledge articles) you want in your portal. Also, Salesforce lets you create up to 100 different "communities" that can each serve as their own self-service portal for different purposes.
What do you dislike about the product?
While it's possible to create a public portal that doesn't require authentication, sometimes it's nice to have a community portal where users and partners can login and interact with each other. If this is the case, be prepared to spend an arm and a leg for customer and partner user licenses.
What problems is the product solving and how is that benefiting you?
We needed a better self-service portal than what we had. Salesforce's has very good search functionality, and it is also mobile friendly which is huge, as we have a mobile app that most of our users take advantage of.
Recommendations to others considering the product:
Salesforce has a great product but it can be pricey. Depending on how complicated of a self-service portal you need in terms of the levels of content you have, you may be able to get by with something like Zendesk.
Great for sales tracking, but not the easiest.
What do you like best about the product?
The fact that you can see the sales process funnel.
What do you dislike about the product?
That if everyone isn't using it the same way, the information is not organized.
What problems is the product solving and how is that benefiting you?
The online support channel for our customers allows them to resolve their inquiries without contacting a customer service representative. It is easy to setup
salesforce Customer Self-service
What do you like best about the product?
that you can set up your accounts or customers own portals and they can live chat directly to get assistance. Its easy to access and super user friendly!
What do you dislike about the product?
I do not dislike anything at this time and do not have any complaints. : _)
What problems is the product solving and how is that benefiting you?
customers have access to all of there accounts information directly.
Great software for tracking!
What do you like best about the product?
I really life the various functions and ability to customize based on each office that I am working with.
What do you dislike about the product?
I often cannot save my credentials and have to manually type in my password.
What problems is the product solving and how is that benefiting you?
I am able to get a better connection with my clients as well as provide better customer service because I can customize each customer's need without treating them all the same in a blanket service type.
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