Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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Salesforce
What do you like best about the product?
We can customize dashboard very easily.
we can easily manage any aspect of any type ia an appropriate way.
User Interface is very attractive.
we can easily manage any aspect of any type ia an appropriate way.
User Interface is very attractive.
What do you dislike about the product?
It becomes diificult some times to find things in interface sue to so many options, once you get use to it, you acn easily operate.
What problems is the product solving and how is that benefiting you?
Real-time Reports
Salesforce Customer Self-Service is Truly Seamless
What do you like best about the product?
In today's business client, front-end users want to have control over when they are able to access information and want it available in an easily searchable, digestible fashion. Salesforce Self-Service delivers this per the business' needs and that of its customers. Also the WYSIWYG layout has been easy to navigate, on the whole.
What do you dislike about the product?
Some interface changes do not necessarily correlate to the customer's immediate needs. In addition, the cost is a bit prohibitive.
What problems is the product solving and how is that benefiting you?
Measurable and marked reduction in customer service, customer-facing costs.
Great for managing sales and keeping track of leads
What do you like best about the product?
Salesforce Customer Self-Service is a fantastic tool for clients to access answers on their own time table. It helps them deal with questions and complaints.
What do you dislike about the product?
Long-term customers end up using a mix of resolving questions - they will reach out to the customer service team and they'll use Self-Service. So, it's not always a one stop shop.
What problems is the product solving and how is that benefiting you?
It really helps customers deal with frequently asked questions.
Recommendations to others considering the product:
Make use of customer service!
Need help? Where here....but, not really.
What do you like best about the product?
The platform is streamlined and makes it easy for our employees to be able to assist our clients no matter where they are. Not in the office...not an excuse. Literally everything is available at their finger tips.
What do you dislike about the product?
Like most things you get what you pay for. The major hurdle is the price point. It would be great to have more options in regards to bundling with their other products.
What problems is the product solving and how is that benefiting you?
Most of our employees spend 80% of the time out of the office. We needed a solution and this product serves its purpose.
Salesforce Customer Self-Service
What do you like best about the product?
Very user friendly and straight forward if it suites your needs and you can find the topics for which you are looking. using clear and concise search descriptions helps navigate to the best solution.
What do you dislike about the product?
Often, like other similar support platforms that are open in this way, there is a lot of noise and distraction that interferes with finding a clear answer. This has more to do with the sheer quantity of information and conversation/exchange and less to do with this specific platform.
What problems is the product solving and how is that benefiting you?
Salesforce is straightforward but often times we have a challenge or two in getting it to fit our needs and that is when Self-Service comes in handy.
Salesforce for Small Business
What do you like best about the product?
Salesforce is a bit more expensive then some its competitors, however it offers more resources and is easy to use - which ultimately saves me money in the long run.
What do you dislike about the product?
I would prefer if they had a lower price point for companies with five employees or less.
What problems is the product solving and how is that benefiting you?
CRM identifications and template management
Great for client contact
What do you like best about the product?
I like how I can put in the information once and if needed to complete paperwork I don't have to input all the info over and over.
What do you dislike about the product?
Takes too long going from one part to the next.
What problems is the product solving and how is that benefiting you?
Makes my work go faster.
A great product all companies should use!
What do you like best about the product?
I like how simple salesforce is to use. It is very straightforward for even a new user to navigate successfully.
What do you dislike about the product?
Sometimes there is an error when I try to make updates.
What problems is the product solving and how is that benefiting you?
We solved the problem of having a lot of information scattered among multiple platforms. It is great to have it all in one place.
Recommendations to others considering the product:
Use it- it will make your life so much easier.
far more work than i thought
What do you like best about the product?
I like that it is able to be scaled and customized to meet the needs of the business
What do you dislike about the product?
not that easy to implement
a lot of administrative users are frustrated with the set up
a lot of administrative users are frustrated with the set up
What problems is the product solving and how is that benefiting you?
projects are more organized and functional
the workflow is expedited
the workflow is expedited
Recommendations to others considering the product:
there's definitely a learning curve, but it will be worth it
Sales Force Use
What do you like best about the product?
This software does just about everything for you! Though it is comprehensive, it is very much still doable. You can easily access this and learn to navigate it without going nuts trying to figure out what is what!
What do you dislike about the product?
Luckily, in college we used a similar software, it was the free version but because of my experience it made this much easier to use. I fear that people with no experience- may not have an easy time getting this done, nor navigating easily.
What problems is the product solving and how is that benefiting you?
Whenever we have an issue we actually refer to How-to's and FAQ, help videos, etc. This provides step by step instructions on how to accomplish and solve a particular issue.
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