Agentforce Service
Salesforce, Inc.External reviews
6,984 reviews
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The best inside sales for college admissions and recruitment
What do you like best about the product?
Salesforce Improves Student Data Quality & Recruitment Paperwork Management – One of the core functions of all CRMs is data management about student admissions. It has a host of easy-to-use options to input and manage student applications to financial aid data. Adding, removing, updating and sharing student data with other academic departments is simple.
What do you dislike about the product?
There is nothing that I have found to be an issue in the past nor current.
What problems is the product solving and how is that benefiting you?
Salesforce has helped acquire new students for the next enrollment period – For a college campus to grow it must continually increase its student body base. Salesforce makes this possible by providing useful, informative admissions reports and transcript data about current students and by facilitating new student and alumni program starts.
Recommendations to others considering the product:
I do not happen to have any current recommendations since being a consumer in the inside sales industry.
Great CRM Tool
What do you like best about the product?
This tool is great for managing our customer information. It also makes it easy for us to leave notes for our different teams that work together.
What do you dislike about the product?
I dislike that it is so hard for my company to add things to the lightening version.
What problems is the product solving and how is that benefiting you?
Transfer of knowledge from other team.s.
Good experience
What do you like best about the product?
Very very easy way to have a bunch of different information and platforms in one. Able to access everything. One of my favorite softwares I’ve ever used
What do you dislike about the product?
There were times when sales force would crash and it took a while for it to come back up
What problems is the product solving and how is that benefiting you?
All business uses- recruiting, leads, interviews, resumes, etc
Great if you have great wifi!
What do you like best about the product?
it is very user-friendly to get set up. Appearance was very nice compared to older software used.
What do you dislike about the product?
Took us weeks to input all of our products and services for the hair salon I worked at...also was slow when I needed to book appointments. pages took way too long to load.
What problems is the product solving and how is that benefiting you?
After testing Salesforce for about a month, we did up using this software and resumed using an older program...it was just too slow and had glitches all the time :(
Easy to Use and Unlimited possibilities
What do you like best about the product?
This integrates into so many different marketing tools that it makes marketing flows so much easier to maintain
What do you dislike about the product?
It can be a little difficult to troubleshoot problems because there are so many cogs that have to integrate.
What problems is the product solving and how is that benefiting you?
It allows us to get answers faster and frees up time waiting for an answer.
easy to use
What do you like best about the product?
straightforward and easy to use interface, very adaptable to my company's needs.
What do you dislike about the product?
can be confusing at times for beginners, however problems are easy to overcome and understand.
What problems is the product solving and how is that benefiting you?
data collection and analyzing, keeps information and data organized and secure.
Alalysis made very easy
What do you like best about the product?
We are using the light weight application from the Sales force previously we used the Siebel but now we got rid of that and now using the Sales Force application to analyze the customer data and this is very fast and highly reliable since the application it self is a cloud based one.
What do you dislike about the product?
I liked the fastness of the Application..
What problems is the product solving and how is that benefiting you?
Currently there is a vendor and he is still explaining about the product. Once it is installed we can get to know what are the business problems we like to solve
Recommendations to others considering the product:
I would like to recommend for other customers who are trying to run their solutions very fast..
Love how organized I am now
What do you like best about the product?
I love how I can see all that is going on with my work and deals. Its easy for me to report on deals I have going. I love it I am alos able to get complex with deals and make sure I am on top of my work.
What do you dislike about the product?
Honestly I wish I new more of it. I wish it had more training then I have had.
What problems is the product solving and how is that benefiting you?
We are able to solve the issue of not having a record for our clients. Now its all centralized and easy to access.
Recommendations to others considering the product:
Be ready to be a sales force snob and love it!
Best way to handle an objection is to pre-handle it!
What do you like best about the product?
Customization, branding, and consolidation. Coming from primarily HubSpot experience, working on Salesforce CSS was pretty straight forward.
What do you dislike about the product?
Getting used to the customization/editor (and sometimes limited by).
What problems is the product solving and how is that benefiting you?
Our client is a complete SalesForce shop (unlike the majority of our clients) and was looking to reduce support tickets.
We assessed that grouping most common submitted tickets and creating a self-service portal would reduce submissions.
After creating the community help section, including branding/designing and seamless integration within SalesForce... ticket submission was reduced by 21%.
We assessed that grouping most common submitted tickets and creating a self-service portal would reduce submissions.
After creating the community help section, including branding/designing and seamless integration within SalesForce... ticket submission was reduced by 21%.
Recommendations to others considering the product:
Stay native! If you're already on SalesForce, upgrading in licensing and adding CSS is the right move!
Great Platform with Powerful Features
What do you like best about the product?
The ability to customize data -- from emails, newsletters and other deliverables we send. The ability to segregate contacts, lists and special notes also make it especially easy for our team to track key aspects of the process.
What do you dislike about the product?
The learning curve is a bit steep; it takes definite man hours to learn the process, ins and outs and to ensure you're using the features correctly. Our staff had training but needed additional training and I've found that not everyone in the organization is using it in the same manner, which can make working off of other's info. confusing at times.
What problems is the product solving and how is that benefiting you?
It's helped us to see our clients/customers/donors and really track their involvement and interaction with our organization.
Recommendations to others considering the product:
Purchase the training!
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