Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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Great Add-On to the Best CRM
What do you like best about the product?
It's nothing flashy, but the fact that it integrates with our CRM is the main benefit
What do you dislike about the product?
Not the most complete feature set, in comparison to the competition
What problems is the product solving and how is that benefiting you?
Allowing a forum for feedback and discussion among our customer base.
Seamless and extremely easy to use
What do you like best about the product?
I really like how easily you can log into Salesforce’s cloud without hassle.
What do you dislike about the product?
There isn’t anything I don’t like. It’s perfect for our team.
What problems is the product solving and how is that benefiting you?
We needed to use Salesforce to reach out to new customers and find leads
Everyone uses ir
What do you like best about the product?
It’s super popular and can be even intergrated. I highly recommend this. Very useful for customer based companies.
What do you dislike about the product?
Sometimes the UX can get confusing to new users.
What problems is the product solving and how is that benefiting you?
It keeps track of all customers and info to go along with including cases, history, etc
Salesforce Self Service is great value
What do you like best about the product?
I used this to manage my book of business and invoices. It is a great CRM service that adds true value and helps reduce cost. Perfect for the new company or sole prop that is looking to get the business off the ground.
What do you dislike about the product?
Tough to get adjust at first if you are no familiar with SFDC background. I moved over from Dynamics and it was tough to navigate at first.
What problems is the product solving and how is that benefiting you?
Marketing my company and building a brand. Also cut down on level one problem solving. Could dedicate time to investing and growing company.
Recommendations to others considering the product:
You are start off flying if you have a background. If not make sure you have the tech support which there is ample of at the SFDC website.
Wonderful tool for managing contacts and extended, related information
What do you like best about the product?
The ability to create custom forms to frame-in almost any view that is needed, including custom documentation from other repositories (linked to one source) is really helpful.
What do you dislike about the product?
Some screens and views can get very long and bloated. This takes some level of UX planning which is important to consider before just appending info to a form.
What problems is the product solving and how is that benefiting you?
We are solving the challenge of standalone documents and spreadsheets tracking supplemental information about our most valuable resource: our customer.
Recommendations to others considering the product:
Make certain that you have a domain expert / SME to assist with the implementation and ongoing configuration.
Really love this customer self-service - hugely helpful
What do you like best about the product?
I appreciate the ease of this service - Salesforce is a terrific platform & this particular service is fully equipped to help customers. They make everything really easy!
What do you dislike about the product?
Nothing really - I think this service is awesome! Allows customers to find answers at the snap of their fingers!!
What problems is the product solving and how is that benefiting you?
Organization, data management, relationship building etc.
Recommendations to others considering the product:
Use this service - you will not regret it.
The best inside sales for college admissions and recruitment
What do you like best about the product?
Salesforce Improves Student Data Quality & Recruitment Paperwork Management – One of the core functions of all CRMs is data management about student admissions. It has a host of easy-to-use options to input and manage student applications to financial aid data. Adding, removing, updating and sharing student data with other academic departments is simple.
What do you dislike about the product?
There is nothing that I have found to be an issue in the past nor current.
What problems is the product solving and how is that benefiting you?
Salesforce has helped acquire new students for the next enrollment period – For a college campus to grow it must continually increase its student body base. Salesforce makes this possible by providing useful, informative admissions reports and transcript data about current students and by facilitating new student and alumni program starts.
Recommendations to others considering the product:
I do not happen to have any current recommendations since being a consumer in the inside sales industry.
Great CRM Tool
What do you like best about the product?
This tool is great for managing our customer information. It also makes it easy for us to leave notes for our different teams that work together.
What do you dislike about the product?
I dislike that it is so hard for my company to add things to the lightening version.
What problems is the product solving and how is that benefiting you?
Transfer of knowledge from other team.s.
Good experience
What do you like best about the product?
Very very easy way to have a bunch of different information and platforms in one. Able to access everything. One of my favorite softwares I’ve ever used
What do you dislike about the product?
There were times when sales force would crash and it took a while for it to come back up
What problems is the product solving and how is that benefiting you?
All business uses- recruiting, leads, interviews, resumes, etc
Great if you have great wifi!
What do you like best about the product?
it is very user-friendly to get set up. Appearance was very nice compared to older software used.
What do you dislike about the product?
Took us weeks to input all of our products and services for the hair salon I worked at...also was slow when I needed to book appointments. pages took way too long to load.
What problems is the product solving and how is that benefiting you?
After testing Salesforce for about a month, we did up using this software and resumed using an older program...it was just too slow and had glitches all the time :(
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