Agentforce Service
Salesforce, Inc.External reviews
6,984 reviews
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External reviews are not included in the AWS star rating for the product.
Great Tool for Tracking, Reporting and Answering Questions
What do you like best about the product?
I like Salesforce's absility to autoassign ticket numbers, provide me options if I want to be emailed separately regarding responses and allows us as a team to work together to solve people's system questions and issues. Easy tracking system for logging assistance and trends.
What do you dislike about the product?
Dislike that when users "Reply All" the system doesn't always keep the tickets together and creates a new ticket at times. Commenting on tickets can be ugly and often missed because it is a hidden feature. Would be better to have a cleaner dashboard of comments and replies.
What problems is the product solving and how is that benefiting you?
We are tracking questions and concerns from our users about our software, policies and procedures. We use Salesforce to create tickets, assign Support (like myself), answer questions, provide instructions and screenshots / hyperlinks as needed and categorize each ticket for easy reporting and identifying training and management issues.
Recommendations to others considering the product:
Allow for more customization within companies. The Sales team uses this tool differently than Training & Development so we have to compromise on some features and set up.
Would also like to have some standard responses set up as well to pull from to use for common inquiries.
Would also like to have some standard responses set up as well to pull from to use for common inquiries.
If you use salesforce, use this for self-service customer su
What do you like best about the product?
Easy integration with our existing salesforce suite, and so many consultants well versed in the tool
What do you dislike about the product?
Customer facing experience has to be tuned carefully to Minimize drops and bad feedback. Use sparingly in combo with fall back to live ops
What problems is the product solving and how is that benefiting you?
Triage of customer support lines for in house sales support and some end user support. Worked great as front line set
Recommendations to others considering the product:
Use consultants and implement lightly at first
Exceptional Capabilities, for any Business Size
What do you like best about the product?
I liked this products functionality. From start to finish, whether it was inputting new data or refreshing my memory on a past, previous, or new account - I can trust Salesforce Customer Self-Service portal.
What do you dislike about the product?
I don't dislike anything about Salesforce Customer Self-Service Portal, all of its functionalities work beautifully.
What problems is the product solving and how is that benefiting you?
Organizing customer data and information. Salesforce Customer Self-Service has helped businesses I've worked become smoother and more efficient.
SF customer Self- Service is a pretty great tool!
What do you like best about the product?
For the most part, Salesforce is great at being able to bend and mold to any of my business applications, and this is the same kind of product!
What do you dislike about the product?
It can be a bit clunky at times. It was pretty pricey for a seemingly similar solution to what we already used, but that is alright.
What problems is the product solving and how is that benefiting you?
An easy portal for our clients to manage their accounts and make their own changes whenever they would like, and not have to rely on my service team
Recommendations to others considering the product:
Definitely try it out!
Great tool to help in all sales departments
What do you like best about the product?
If you misspell something, it generates all names close to what you are asking for. It is an intelligent tool. it offers the ability to run multiple types of reports and see communications at all levels.
What do you dislike about the product?
navigation is non-user friendly. Lots of clicks are necessary to find information.
What problems is the product solving and how is that benefiting you?
Customer relation management/marketing/and communications. We have customized the platform and tool to help solve all issues within the 3 departmental needs.
Recommendations to others considering the product:
It is well worth the effort to using this product. There is more good than bad associated with it. Once you become familiar with it, it serves as a great product.
Great program
What do you like best about the product?
I like that it has up to date leads to call
What do you dislike about the product?
I don't like that it doesn't go to the next lead automatically have to manually click around to do so.
What problems is the product solving and how is that benefiting you?
Calling sales leads and knowing exactly what to ask from the customer, buolding customer relationship from the call alone!
Personalized Self Service Portal
What do you like best about the product?
Salesforce Customer Self-Service Portal has seamlessly integrated into our day to day customer interactions. It was easy to set up and is extremely customizable. Extremely efficient mobile app support with minimum coding.
What do you dislike about the product?
It takes some getting use to and it's very difficult to change one thing under multiple contacts.
What problems is the product solving and how is that benefiting you?
We utilize Salesforce Customer Service Self-Portal to create a hands-on experience for our clients. We want to be able to customize how they handle solutions.
works for me
What do you like best about the product?
helps hugely with being able to graph our sales and returning customers. Knowing everything is stored safely in the cloud helps, and being able to multiscreen helps us plot geographically as well as locally
What do you dislike about the product?
sometimes it takes too long to update when we re plot potential target areas, and occasionally completely freezes and we have to input the info again
What problems is the product solving and how is that benefiting you?
geographically plotting where to target more and where to release from
Recommendations to others considering the product:
worth a try it has simplified our map plotting no end
Gets the job done
What do you like best about the product?
This works well with the rest of the salesforce suite.
What do you dislike about the product?
Although it complements the suite well, the functionality seems lacking
What problems is the product solving and how is that benefiting you?
We wanted a more customized portal to our customer base, which this advertised
Salesforce Customer self-service
What do you like best about the product?
The documentation provided by them is very self sufficient and help beginner to easily use the product
What do you dislike about the product?
The performance is a bit slow and the ui interface should be improvised
What problems is the product solving and how is that benefiting you?
getting to know it
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