Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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Easy to Use and Unlimited possibilities
What do you like best about the product?
This integrates into so many different marketing tools that it makes marketing flows so much easier to maintain
What do you dislike about the product?
It can be a little difficult to troubleshoot problems because there are so many cogs that have to integrate.
What problems is the product solving and how is that benefiting you?
It allows us to get answers faster and frees up time waiting for an answer.
easy to use
What do you like best about the product?
straightforward and easy to use interface, very adaptable to my company's needs.
What do you dislike about the product?
can be confusing at times for beginners, however problems are easy to overcome and understand.
What problems is the product solving and how is that benefiting you?
data collection and analyzing, keeps information and data organized and secure.
Alalysis made very easy
What do you like best about the product?
We are using the light weight application from the Sales force previously we used the Siebel but now we got rid of that and now using the Sales Force application to analyze the customer data and this is very fast and highly reliable since the application it self is a cloud based one.
What do you dislike about the product?
I liked the fastness of the Application..
What problems is the product solving and how is that benefiting you?
Currently there is a vendor and he is still explaining about the product. Once it is installed we can get to know what are the business problems we like to solve
Recommendations to others considering the product:
I would like to recommend for other customers who are trying to run their solutions very fast..
Love how organized I am now
What do you like best about the product?
I love how I can see all that is going on with my work and deals. Its easy for me to report on deals I have going. I love it I am alos able to get complex with deals and make sure I am on top of my work.
What do you dislike about the product?
Honestly I wish I new more of it. I wish it had more training then I have had.
What problems is the product solving and how is that benefiting you?
We are able to solve the issue of not having a record for our clients. Now its all centralized and easy to access.
Recommendations to others considering the product:
Be ready to be a sales force snob and love it!
Best way to handle an objection is to pre-handle it!
What do you like best about the product?
Customization, branding, and consolidation. Coming from primarily HubSpot experience, working on Salesforce CSS was pretty straight forward.
What do you dislike about the product?
Getting used to the customization/editor (and sometimes limited by).
What problems is the product solving and how is that benefiting you?
Our client is a complete SalesForce shop (unlike the majority of our clients) and was looking to reduce support tickets.
We assessed that grouping most common submitted tickets and creating a self-service portal would reduce submissions.
After creating the community help section, including branding/designing and seamless integration within SalesForce... ticket submission was reduced by 21%.
We assessed that grouping most common submitted tickets and creating a self-service portal would reduce submissions.
After creating the community help section, including branding/designing and seamless integration within SalesForce... ticket submission was reduced by 21%.
Recommendations to others considering the product:
Stay native! If you're already on SalesForce, upgrading in licensing and adding CSS is the right move!
Great Platform with Powerful Features
What do you like best about the product?
The ability to customize data -- from emails, newsletters and other deliverables we send. The ability to segregate contacts, lists and special notes also make it especially easy for our team to track key aspects of the process.
What do you dislike about the product?
The learning curve is a bit steep; it takes definite man hours to learn the process, ins and outs and to ensure you're using the features correctly. Our staff had training but needed additional training and I've found that not everyone in the organization is using it in the same manner, which can make working off of other's info. confusing at times.
What problems is the product solving and how is that benefiting you?
It's helped us to see our clients/customers/donors and really track their involvement and interaction with our organization.
Recommendations to others considering the product:
Purchase the training!
Great Tool for Tracking, Reporting and Answering Questions
What do you like best about the product?
I like Salesforce's absility to autoassign ticket numbers, provide me options if I want to be emailed separately regarding responses and allows us as a team to work together to solve people's system questions and issues. Easy tracking system for logging assistance and trends.
What do you dislike about the product?
Dislike that when users "Reply All" the system doesn't always keep the tickets together and creates a new ticket at times. Commenting on tickets can be ugly and often missed because it is a hidden feature. Would be better to have a cleaner dashboard of comments and replies.
What problems is the product solving and how is that benefiting you?
We are tracking questions and concerns from our users about our software, policies and procedures. We use Salesforce to create tickets, assign Support (like myself), answer questions, provide instructions and screenshots / hyperlinks as needed and categorize each ticket for easy reporting and identifying training and management issues.
Recommendations to others considering the product:
Allow for more customization within companies. The Sales team uses this tool differently than Training & Development so we have to compromise on some features and set up.
Would also like to have some standard responses set up as well to pull from to use for common inquiries.
Would also like to have some standard responses set up as well to pull from to use for common inquiries.
If you use salesforce, use this for self-service customer su
What do you like best about the product?
Easy integration with our existing salesforce suite, and so many consultants well versed in the tool
What do you dislike about the product?
Customer facing experience has to be tuned carefully to Minimize drops and bad feedback. Use sparingly in combo with fall back to live ops
What problems is the product solving and how is that benefiting you?
Triage of customer support lines for in house sales support and some end user support. Worked great as front line set
Recommendations to others considering the product:
Use consultants and implement lightly at first
Exceptional Capabilities, for any Business Size
What do you like best about the product?
I liked this products functionality. From start to finish, whether it was inputting new data or refreshing my memory on a past, previous, or new account - I can trust Salesforce Customer Self-Service portal.
What do you dislike about the product?
I don't dislike anything about Salesforce Customer Self-Service Portal, all of its functionalities work beautifully.
What problems is the product solving and how is that benefiting you?
Organizing customer data and information. Salesforce Customer Self-Service has helped businesses I've worked become smoother and more efficient.
SF customer Self- Service is a pretty great tool!
What do you like best about the product?
For the most part, Salesforce is great at being able to bend and mold to any of my business applications, and this is the same kind of product!
What do you dislike about the product?
It can be a bit clunky at times. It was pretty pricey for a seemingly similar solution to what we already used, but that is alright.
What problems is the product solving and how is that benefiting you?
An easy portal for our clients to manage their accounts and make their own changes whenever they would like, and not have to rely on my service team
Recommendations to others considering the product:
Definitely try it out!
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