Agentforce Service
Salesforce, Inc.External reviews
6,984 reviews
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Customer focused
What do you like best about the product?
User friendly interface with a lot of helpful hints.
What do you dislike about the product?
It takes awhile to configure the dashboard they way you want to use it.
What problems is the product solving and how is that benefiting you?
Knowledge base and self service for products we offer. Searched for a solution to assist customers to cut down on call volume.
Great product
What do you like best about the product?
This is a great product. It's very user friendly, both technical and nontechnical users.
What do you dislike about the product?
Not many complaints. While it is user friendly, it takes some time to get the hang of.
What problems is the product solving and how is that benefiting you?
Not many problems thus far, still relatively new.
Salesforce review
What do you like best about the product?
I love this software! For my company we use it to input all client data including date of birth financial account information task and opportunities. For anyone in sales it is a great way to keep track of client interaction.
What do you dislike about the product?
I don’t like how it has bugs sometimes. I have had to call many times due to lagging and software updates. They tend to do updates during the day when we are working instead of overnight
What problems is the product solving and how is that benefiting you?
Business continuity is a huge problem being solved as well as all data being in one spot for the client.
Allow your customers to get the answers they need anytime
What do you like best about the product?
We were able to create a customized portal that our customer's use to place orders and update their billing information automatically.
What do you dislike about the product?
We had a minor issue once when we tried to merge two contacts together. The contact was not available to view temporarily after it was merged.
What problems is the product solving and how is that benefiting you?
The ability to have a fully customized, self service portal saved our customer service agents a lot of time.
Way to go / Great Product
What do you like best about the product?
Their interface, way to organized and save information; easy to go with and ready to use with a short period of training for just start using it since the very first moment; also all access if you use it through the website instead of the app
What do you dislike about the product?
Some times it takes kind of longer to load the information that you are looking for, or even if you scroll down to fast it gets stuck
What problems is the product solving and how is that benefiting you?
Keep all information, follow up, customer data base, this actually increase our efficiency of response and research of internal information having our time optimized and better structured.
Recommendations to others considering the product:
Highly recommend it to run in through the app instead of open it on the website since this way is most efficient and you can get faster response from this software. Also, when you hit the bottom "save" give it a few seconds to make it happen, is not that fast..
Managing Customer Feedback with ease
What do you like best about the product?
- Automation
- Customers data reporting
- Tight integration
- Customers data reporting
- Tight integration
What do you dislike about the product?
- UI/UX can be lot better
- Confusing for new users
- Confusing for new users
What problems is the product solving and how is that benefiting you?
Getting customer data and reporting on customer requirements and pain points.
A Good Community Portal for Customers
What do you like best about the product?
Best part of Salesforce Customer Self-Service is the ability to build a help portal for customers while tying it to our other Salesforce systems, plus records. Allows them to keep a seamless experience and it's easy to manage from our end.
What do you dislike about the product?
They talk about being able to customize the platform, which you can, but it's not the best. Keeping it to brand standards and really "wowing" people is difficult with the platform. If you have in-house staff who can build something, and you want a really tailored hub, that might be a better way to go.
What problems is the product solving and how is that benefiting you?
We give customers a help portal to answer questions or solve issues they may have.
Recommendations to others considering the product:
If you use Salesforce for other things in your business, then this is an easy natural step to take.
Worth trying
What do you like best about the product?
A much more modern view. Great customer experience since it minimizes chances of callbacks
What do you dislike about the product?
Customization is not flexible enough, difficult to change
What problems is the product solving and how is that benefiting you?
Self service means higher productivity
the best CRM software
What do you like best about the product?
the idea that its a very smooth loading program with all my info wherever you are, and it can be linked back to our onsite data, and updating locations to links is done once and it populates across the whole site and company
What do you dislike about the product?
the programming is a curve to learn as its its own language visual force, its almost like visual studio but it does have a learning curve involved, but once you know it and get the grip of it its a breeze
What problems is the product solving and how is that benefiting you?
we needed something that everyone onsite and offsite should have easy access, in the past we had everything scattered across different platforms as everyone used whats easy for them, but now all is centrally managed and its secure who has access to what data
Recommendations to others considering the product:
make sure to negotiate before hand everything that is included and sign up for the longest contract possible for the biggest discount as you are gonna love it and you want to get the best deal possible
Its an Okay app.
What do you like best about the product?
The thing that I like the best is that its easy for you to communicate with co- workers and others through the site.There's not really anything WONDERFUL about the site that would make it worth using. I've seen plenty sites that were extremely useful
What do you dislike about the product?
What I dislike about the site is how complicated it is to use . In order to use you would have to watch loads of tutorials which are useless when there's other sites/apps that provide the same service but is easier
What problems is the product solving and how is that benefiting you?
I haven't really solved any problems using sales force. I dont really see huge benefit
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