Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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External reviews are not included in the AWS star rating for the product.
Great tool to help in all sales departments
What do you like best about the product?
If you misspell something, it generates all names close to what you are asking for. It is an intelligent tool. it offers the ability to run multiple types of reports and see communications at all levels.
What do you dislike about the product?
navigation is non-user friendly. Lots of clicks are necessary to find information.
What problems is the product solving and how is that benefiting you?
Customer relation management/marketing/and communications. We have customized the platform and tool to help solve all issues within the 3 departmental needs.
Recommendations to others considering the product:
It is well worth the effort to using this product. There is more good than bad associated with it. Once you become familiar with it, it serves as a great product.
Great program
What do you like best about the product?
I like that it has up to date leads to call
What do you dislike about the product?
I don't like that it doesn't go to the next lead automatically have to manually click around to do so.
What problems is the product solving and how is that benefiting you?
Calling sales leads and knowing exactly what to ask from the customer, buolding customer relationship from the call alone!
Personalized Self Service Portal
What do you like best about the product?
Salesforce Customer Self-Service Portal has seamlessly integrated into our day to day customer interactions. It was easy to set up and is extremely customizable. Extremely efficient mobile app support with minimum coding.
What do you dislike about the product?
It takes some getting use to and it's very difficult to change one thing under multiple contacts.
What problems is the product solving and how is that benefiting you?
We utilize Salesforce Customer Service Self-Portal to create a hands-on experience for our clients. We want to be able to customize how they handle solutions.
works for me
What do you like best about the product?
helps hugely with being able to graph our sales and returning customers. Knowing everything is stored safely in the cloud helps, and being able to multiscreen helps us plot geographically as well as locally
What do you dislike about the product?
sometimes it takes too long to update when we re plot potential target areas, and occasionally completely freezes and we have to input the info again
What problems is the product solving and how is that benefiting you?
geographically plotting where to target more and where to release from
Recommendations to others considering the product:
worth a try it has simplified our map plotting no end
Gets the job done
What do you like best about the product?
This works well with the rest of the salesforce suite.
What do you dislike about the product?
Although it complements the suite well, the functionality seems lacking
What problems is the product solving and how is that benefiting you?
We wanted a more customized portal to our customer base, which this advertised
Salesforce Customer self-service
What do you like best about the product?
The documentation provided by them is very self sufficient and help beginner to easily use the product
What do you dislike about the product?
The performance is a bit slow and the ui interface should be improvised
What problems is the product solving and how is that benefiting you?
getting to know it
Customer focused
What do you like best about the product?
User friendly interface with a lot of helpful hints.
What do you dislike about the product?
It takes awhile to configure the dashboard they way you want to use it.
What problems is the product solving and how is that benefiting you?
Knowledge base and self service for products we offer. Searched for a solution to assist customers to cut down on call volume.
Great product
What do you like best about the product?
This is a great product. It's very user friendly, both technical and nontechnical users.
What do you dislike about the product?
Not many complaints. While it is user friendly, it takes some time to get the hang of.
What problems is the product solving and how is that benefiting you?
Not many problems thus far, still relatively new.
Salesforce review
What do you like best about the product?
I love this software! For my company we use it to input all client data including date of birth financial account information task and opportunities. For anyone in sales it is a great way to keep track of client interaction.
What do you dislike about the product?
I don’t like how it has bugs sometimes. I have had to call many times due to lagging and software updates. They tend to do updates during the day when we are working instead of overnight
What problems is the product solving and how is that benefiting you?
Business continuity is a huge problem being solved as well as all data being in one spot for the client.
Allow your customers to get the answers they need anytime
What do you like best about the product?
We were able to create a customized portal that our customer's use to place orders and update their billing information automatically.
What do you dislike about the product?
We had a minor issue once when we tried to merge two contacts together. The contact was not available to view temporarily after it was merged.
What problems is the product solving and how is that benefiting you?
The ability to have a fully customized, self service portal saved our customer service agents a lot of time.
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