Agentforce Service
Salesforce, Inc.External reviews
6,984 reviews
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External reviews are not included in the AWS star rating for the product.
Powerful Platform with incredible features
What do you like best about the product?
Salesforce is one of the most valuable tools in every business and for us in tracking emailing clients through a funnel. It allows us to build an internal or external relationship with our clients and how to track the member activity and engagement in some very powerful ways. Also tracking the work of our organizers and representatives too.
What do you dislike about the product?
It has a steep learning curve and you must train yourself to be more and more familiar with Salesforce. I've been using it for a couple of years for email campaigns and weekly newsletters, and yet I've barely known some of the structures for what I could be able to or not be able to do. I didn't have time to devote for more learning experiences with Salesforce.
What problems is the product solving and how is that benefiting you?
It allows you to track your clients or members and then see the arc of their interaction with your organization. It allows you to create a journey and experience based on their interactions with your business and gives you a quick follow-up when someone shows signs of life.
Practical application that gives you the tools for your business
What do you like best about the product?
Two things our company was looking to execute on, sales and marketing. The website/application template was focused on those two things which was great.
What do you dislike about the product?
If not for supervisor, veteran guidance at the time you may have trouble with initianal moves. Important to have an plan of action and execute with what’s Sales Force offers to you.
What problems is the product solving and how is that benefiting you?
Guided sales and marketing template. Organized site/company
Self-Service Proves to Offer Pretty Good Functionality
What do you like best about the product?
For our company, it helped to overall reduce customer service costs. This was a huge help in terms of financing for our business. It also helped to boost the productivity of all of us agents. We were able to assist customers for longer periods of time and focus our attention on a customer in a better and more efficient way.
What do you dislike about the product?
The userability could use a little help. It took our agents a bit longer to adjust. Since so much of the foundation is based on "self-service" it can be be difficult to train employees to rely on that instead of old practices or ways. The functionality of the Salesforce Customer Self-Service could be cleaner and easier to use.
What problems is the product solving and how is that benefiting you?
The biggest business problems that were solved were productivity and cost. We were able to make our business' customer service more cost-efficient and able to boost productivity. A huge benefit was that increasing productivity radically changed the way we could help customers and radically changed the way each agent felt. They felt more importance in their job role because they were able to tackle customer problems more efficiently.
Recommendations to others considering the product:
We recommend utilizing teaching customers new skills. This is a super cool tool - it helps teach clients how to resolve issues in the future. This helps remedy problems in a bigger and more effective way. e
The best in the market
What do you like best about the product?
The user experience, the simplicity and interface is easy to adapt and use.
What do you dislike about the product?
Nothing in particular. Used by most industry and companies these days.
What problems is the product solving and how is that benefiting you?
Client interaction.
New & Improved
What do you like best about the product?
I love how they have worked really hard to update a lot of the software and work with customers on their specific needs for the sales.
What do you dislike about the product?
I don't like how some of the menus are set up in some of the programs. This sometimes makes things challenging to access what it is I need to accomplish for a given task.
What problems is the product solving and how is that benefiting you?
We are solving a lot of our manufacturing/ Sales with this program. This has helped our out reach to a lot of sites located in other parts of the country.
Recommendations to others considering the product:
It may take some time to recognize all the menus to address specific needs for your company / client base but once you have that mastered the applications are quite simple to use.
Easy to use for high touch Customer Cases
What do you like best about the product?
When working on a case that requires multiple departments for resolving Salesforce is highly effective. The workflow is easy to develop to allow cases to be transferred from one department to another and loop back to the original customer service rep for final resolution.
What do you dislike about the product?
Training is needed to effectively utilize Salesforce. This is more of an internal suggestion as salesforce has a great interface but requires consistency from users.
What problems is the product solving and how is that benefiting you?
Previously customer service cases were tracked via email chains that were long and often were dropped for lack of case management.
Ease of use and configuration
What do you like best about the product?
Importing all customer data to salesforce was very good so I did not enter the data of each client one by one manually.
It was also very good to be able to customize and group different groups as I wanted and not have everyone on the same list and then I spent a lot of time finding the customer I needed.
It was also very good to be able to customize and group different groups as I wanted and not have everyone on the same list and then I spent a lot of time finding the customer I needed.
What do you dislike about the product?
Being able to upload everything to the cloud is good but when they are large files it is loaded and when I realize it stopped and did not upload everything so it's the whole process again, that's why I defined uploading small files and those that are big upload them in parts so that it does not happen again because it takes time.
What problems is the product solving and how is that benefiting you?
The problem solved has been to be able to make groups of the clients lists to be able to find them faster and have a more organized base in the system.
salesforce snap ins
What do you like best about the product?
I really liked salesforce not only as a crm but as a took to have live customer chat working hand in hand
What do you dislike about the product?
I dont like the fact that salesforce snap ins is very expensive on top of the licensing fee already.
What problems is the product solving and how is that benefiting you?
Used salesforce to keep all customers emails and personal into in one place and have the ability to record chat conversations
Ease of use
What do you like best about the product?
Our departments are able to effectively communicate customer needs and updates, and make requests for changes if we don’t have proper permissions.
What do you dislike about the product?
It requires access to three separate areas of the program along with email notifications. It needs to be more streamlined.
What problems is the product solving and how is that benefiting you?
We are updating customer accounts as well as requesting additional permissions for their accounts and integration
Recommendations to others considering the product:
Make sure it fits the needs of your team.
salesforce customer self service
What do you like best about the product?
I really liked the fact that I could use salesforce for our restaurant owners to go online and sign up themself for our service and this would feed into an account in salesforce.
What do you dislike about the product?
I dont like the fact that sometimes customers could self serve themself without inputting all required information
What problems is the product solving and how is that benefiting you?
To sign as many restaurants as possible without any human interaction and track all via salesforce
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