Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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Way to go / Great Product
What do you like best about the product?
Their interface, way to organized and save information; easy to go with and ready to use with a short period of training for just start using it since the very first moment; also all access if you use it through the website instead of the app
What do you dislike about the product?
Some times it takes kind of longer to load the information that you are looking for, or even if you scroll down to fast it gets stuck
What problems is the product solving and how is that benefiting you?
Keep all information, follow up, customer data base, this actually increase our efficiency of response and research of internal information having our time optimized and better structured.
Recommendations to others considering the product:
Highly recommend it to run in through the app instead of open it on the website since this way is most efficient and you can get faster response from this software. Also, when you hit the bottom "save" give it a few seconds to make it happen, is not that fast..
Managing Customer Feedback with ease
What do you like best about the product?
- Automation
- Customers data reporting
- Tight integration
- Customers data reporting
- Tight integration
What do you dislike about the product?
- UI/UX can be lot better
- Confusing for new users
- Confusing for new users
What problems is the product solving and how is that benefiting you?
Getting customer data and reporting on customer requirements and pain points.
A Good Community Portal for Customers
What do you like best about the product?
Best part of Salesforce Customer Self-Service is the ability to build a help portal for customers while tying it to our other Salesforce systems, plus records. Allows them to keep a seamless experience and it's easy to manage from our end.
What do you dislike about the product?
They talk about being able to customize the platform, which you can, but it's not the best. Keeping it to brand standards and really "wowing" people is difficult with the platform. If you have in-house staff who can build something, and you want a really tailored hub, that might be a better way to go.
What problems is the product solving and how is that benefiting you?
We give customers a help portal to answer questions or solve issues they may have.
Recommendations to others considering the product:
If you use Salesforce for other things in your business, then this is an easy natural step to take.
Worth trying
What do you like best about the product?
A much more modern view. Great customer experience since it minimizes chances of callbacks
What do you dislike about the product?
Customization is not flexible enough, difficult to change
What problems is the product solving and how is that benefiting you?
Self service means higher productivity
the best CRM software
What do you like best about the product?
the idea that its a very smooth loading program with all my info wherever you are, and it can be linked back to our onsite data, and updating locations to links is done once and it populates across the whole site and company
What do you dislike about the product?
the programming is a curve to learn as its its own language visual force, its almost like visual studio but it does have a learning curve involved, but once you know it and get the grip of it its a breeze
What problems is the product solving and how is that benefiting you?
we needed something that everyone onsite and offsite should have easy access, in the past we had everything scattered across different platforms as everyone used whats easy for them, but now all is centrally managed and its secure who has access to what data
Recommendations to others considering the product:
make sure to negotiate before hand everything that is included and sign up for the longest contract possible for the biggest discount as you are gonna love it and you want to get the best deal possible
Its an Okay app.
What do you like best about the product?
The thing that I like the best is that its easy for you to communicate with co- workers and others through the site.There's not really anything WONDERFUL about the site that would make it worth using. I've seen plenty sites that were extremely useful
What do you dislike about the product?
What I dislike about the site is how complicated it is to use . In order to use you would have to watch loads of tutorials which are useless when there's other sites/apps that provide the same service but is easier
What problems is the product solving and how is that benefiting you?
I haven't really solved any problems using sales force. I dont really see huge benefit
Powerful Platform with incredible features
What do you like best about the product?
Salesforce is one of the most valuable tools in every business and for us in tracking emailing clients through a funnel. It allows us to build an internal or external relationship with our clients and how to track the member activity and engagement in some very powerful ways. Also tracking the work of our organizers and representatives too.
What do you dislike about the product?
It has a steep learning curve and you must train yourself to be more and more familiar with Salesforce. I've been using it for a couple of years for email campaigns and weekly newsletters, and yet I've barely known some of the structures for what I could be able to or not be able to do. I didn't have time to devote for more learning experiences with Salesforce.
What problems is the product solving and how is that benefiting you?
It allows you to track your clients or members and then see the arc of their interaction with your organization. It allows you to create a journey and experience based on their interactions with your business and gives you a quick follow-up when someone shows signs of life.
Practical application that gives you the tools for your business
What do you like best about the product?
Two things our company was looking to execute on, sales and marketing. The website/application template was focused on those two things which was great.
What do you dislike about the product?
If not for supervisor, veteran guidance at the time you may have trouble with initianal moves. Important to have an plan of action and execute with what’s Sales Force offers to you.
What problems is the product solving and how is that benefiting you?
Guided sales and marketing template. Organized site/company
Self-Service Proves to Offer Pretty Good Functionality
What do you like best about the product?
For our company, it helped to overall reduce customer service costs. This was a huge help in terms of financing for our business. It also helped to boost the productivity of all of us agents. We were able to assist customers for longer periods of time and focus our attention on a customer in a better and more efficient way.
What do you dislike about the product?
The userability could use a little help. It took our agents a bit longer to adjust. Since so much of the foundation is based on "self-service" it can be be difficult to train employees to rely on that instead of old practices or ways. The functionality of the Salesforce Customer Self-Service could be cleaner and easier to use.
What problems is the product solving and how is that benefiting you?
The biggest business problems that were solved were productivity and cost. We were able to make our business' customer service more cost-efficient and able to boost productivity. A huge benefit was that increasing productivity radically changed the way we could help customers and radically changed the way each agent felt. They felt more importance in their job role because they were able to tackle customer problems more efficiently.
Recommendations to others considering the product:
We recommend utilizing teaching customers new skills. This is a super cool tool - it helps teach clients how to resolve issues in the future. This helps remedy problems in a bigger and more effective way. e
The best in the market
What do you like best about the product?
The user experience, the simplicity and interface is easy to adapt and use.
What do you dislike about the product?
Nothing in particular. Used by most industry and companies these days.
What problems is the product solving and how is that benefiting you?
Client interaction.
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