Agentforce Service
Salesforce, Inc.External reviews
6,984 reviews
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Transforming our service workforce
What do you like best about the product?
The harmony between customer service teams
What do you dislike about the product?
Implementation requires sophisticated skills
What problems is the product solving and how is that benefiting you?
Customer service management
Sales force
What do you like best about the product?
manage our sales, marketing, customer service, and more in one central location.
What do you dislike about the product?
Nothing specific to be mentioned for this software
What problems is the product solving and how is that benefiting you?
Running business from any mobile device
CT
What do you like best about the product?
easy to use and great service.
smooth handy great experience
smooth handy great experience
What do you dislike about the product?
i realy like it ther is no negative things
What problems is the product solving and how is that benefiting you?
is vreat inves you lot of benefits.
Powerful and Simplistic
What do you like best about the product?
I love the customizability of the platform and how it can be molded to any business.
What do you dislike about the product?
ummm, only gripe i have is with Trailhead not being able to do some of the things you can in SF native. :) so nothing really
What problems is the product solving and how is that benefiting you?
we are solving service requests and subscriptions as well sales related needs. I have integrated apps and streamlined WF's and Processes with its tools and have boosted SLA completions by 75% and customer satisfaction number have shot up and are nearly 96%.
Recommendations to others considering the product:
If you need to find a CRM, Sales, Service solution, then you have to give SalesForce a try! it has the power, ease of use and reliability every business need to be more successful in their endeavors!
Good user interface
What do you like best about the product?
reports could be pulled
easy to handle cases
good for retaining documents
easy to handle cases
good for retaining documents
What do you dislike about the product?
It was not so easy to pull reports
too many tabs
too many tabs
What problems is the product solving and how is that benefiting you?
we use to handle client cases and send them to different queues to handle
Recommendations to others considering the product:
Good software to handle cases and workload
Service Cloud the best customer service
What do you like best about the product?
Salesforce Service Cloud is a very complete program, you can give assistance and technical support to your clients, receive reports of Services, Taxes, HR, Payroll and manage them all from the same place, regardless of the level of work that our client has (Manager, Employee, Supplier and more). Without a doubt, it is a solid and complete tool.
What do you dislike about the product?
Service Cloud does not really have something we do not like, but we can recommend some improvements, such as providing a section of accounts to solve more customer's concerns. Also improve the failures that the Shoretel application usually presents for the telephone system that sometimes can delay us with the work. Of rest it is a good program that we can recommend.
What problems is the product solving and how is that benefiting you?
It is a program where we can manage our staff from the same place, plus we can integrate it with other applications. If you have many clients or departments with this program it is easy to organize all the work to meet the requirements of our clients. We can offer advice and support, receive and send tickets, give advice from the same place.
Recommendations to others considering the product:
We recommend using this program so that they can make their work easier and more practical. With Salesforce Service Cloud they can be closer to their customers, saving time since they keep everything necessary for support and advice in one place. In addition to being able to manage the data of your clients and keep reports of their work activities. Without a doubt it is a program that we can recommend.
A great product with the seal of quality and safety of Salesforce
What do you like best about the product?
The support chat designed to provide the best customer service, is one of its strengths, the ease of communication and the wide range of tools to provide customer service, with the best standards of quality and safety, plus the base of customer data, is maintained in a secure and orderly manner, in a better arrangement than other similar software such as excel.
What do you dislike about the product?
They can improve customer service a bit, since they can take a few hours to respond to emails, and sometimes an immediate response is necessary.
What problems is the product solving and how is that benefiting you?
The information of our clients is now in the ideal place, we now have a large database of past, current and future clients, in this way we know how to take each one of them, to offer them the best Support, in Pizza Patron, for obvious reasons our clients, are the most important thing for us, and thanks to Salesforce, we can provide the attention they expect so much from us.
Recommendations to others considering the product:
the support must be much faster and more efficient, we need answers in minutes, not hours.
Sales force service cloud
What do you like best about the product?
I liked how easy salesforce is to use and navigate. I liked how easy it was to use to assist customers.
What do you dislike about the product?
There wasn’t really anything I didn’t like about salesforce, it really helped our company and I haven’t seen any negatives.
What problems is the product solving and how is that benefiting you?
Salesforce has helped our company to better assist our customers. It has helped us retain and obtain new customers
Very user friendly.
What do you like best about the product?
The pages are easy to read. Task are simple
What do you dislike about the product?
That some things were not transferred from our last system
What problems is the product solving and how is that benefiting you?
Insurance
I loved the switch to sales force
What do you like best about the product?
Interface was easy to use and figure out first time using it.
What do you dislike about the product?
Occasionally it ran slow. But not crazy noticable.
What problems is the product solving and how is that benefiting you?
Customer service and sales leads.
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