Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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New & Improved
What do you like best about the product?
I love how they have worked really hard to update a lot of the software and work with customers on their specific needs for the sales.
What do you dislike about the product?
I don't like how some of the menus are set up in some of the programs. This sometimes makes things challenging to access what it is I need to accomplish for a given task.
What problems is the product solving and how is that benefiting you?
We are solving a lot of our manufacturing/ Sales with this program. This has helped our out reach to a lot of sites located in other parts of the country.
Recommendations to others considering the product:
It may take some time to recognize all the menus to address specific needs for your company / client base but once you have that mastered the applications are quite simple to use.
Easy to use for high touch Customer Cases
What do you like best about the product?
When working on a case that requires multiple departments for resolving Salesforce is highly effective. The workflow is easy to develop to allow cases to be transferred from one department to another and loop back to the original customer service rep for final resolution.
What do you dislike about the product?
Training is needed to effectively utilize Salesforce. This is more of an internal suggestion as salesforce has a great interface but requires consistency from users.
What problems is the product solving and how is that benefiting you?
Previously customer service cases were tracked via email chains that were long and often were dropped for lack of case management.
Ease of use and configuration
What do you like best about the product?
Importing all customer data to salesforce was very good so I did not enter the data of each client one by one manually.
It was also very good to be able to customize and group different groups as I wanted and not have everyone on the same list and then I spent a lot of time finding the customer I needed.
It was also very good to be able to customize and group different groups as I wanted and not have everyone on the same list and then I spent a lot of time finding the customer I needed.
What do you dislike about the product?
Being able to upload everything to the cloud is good but when they are large files it is loaded and when I realize it stopped and did not upload everything so it's the whole process again, that's why I defined uploading small files and those that are big upload them in parts so that it does not happen again because it takes time.
What problems is the product solving and how is that benefiting you?
The problem solved has been to be able to make groups of the clients lists to be able to find them faster and have a more organized base in the system.
salesforce snap ins
What do you like best about the product?
I really liked salesforce not only as a crm but as a took to have live customer chat working hand in hand
What do you dislike about the product?
I dont like the fact that salesforce snap ins is very expensive on top of the licensing fee already.
What problems is the product solving and how is that benefiting you?
Used salesforce to keep all customers emails and personal into in one place and have the ability to record chat conversations
Ease of use
What do you like best about the product?
Our departments are able to effectively communicate customer needs and updates, and make requests for changes if we don’t have proper permissions.
What do you dislike about the product?
It requires access to three separate areas of the program along with email notifications. It needs to be more streamlined.
What problems is the product solving and how is that benefiting you?
We are updating customer accounts as well as requesting additional permissions for their accounts and integration
Recommendations to others considering the product:
Make sure it fits the needs of your team.
salesforce customer self service
What do you like best about the product?
I really liked the fact that I could use salesforce for our restaurant owners to go online and sign up themself for our service and this would feed into an account in salesforce.
What do you dislike about the product?
I dont like the fact that sometimes customers could self serve themself without inputting all required information
What problems is the product solving and how is that benefiting you?
To sign as many restaurants as possible without any human interaction and track all via salesforce
Transforming our service workforce
What do you like best about the product?
The harmony between customer service teams
What do you dislike about the product?
Implementation requires sophisticated skills
What problems is the product solving and how is that benefiting you?
Customer service management
Sales force
What do you like best about the product?
manage our sales, marketing, customer service, and more in one central location.
What do you dislike about the product?
Nothing specific to be mentioned for this software
What problems is the product solving and how is that benefiting you?
Running business from any mobile device
CT
What do you like best about the product?
easy to use and great service.
smooth handy great experience
smooth handy great experience
What do you dislike about the product?
i realy like it ther is no negative things
What problems is the product solving and how is that benefiting you?
is vreat inves you lot of benefits.
Powerful and Simplistic
What do you like best about the product?
I love the customizability of the platform and how it can be molded to any business.
What do you dislike about the product?
ummm, only gripe i have is with Trailhead not being able to do some of the things you can in SF native. :) so nothing really
What problems is the product solving and how is that benefiting you?
we are solving service requests and subscriptions as well sales related needs. I have integrated apps and streamlined WF's and Processes with its tools and have boosted SLA completions by 75% and customer satisfaction number have shot up and are nearly 96%.
Recommendations to others considering the product:
If you need to find a CRM, Sales, Service solution, then you have to give SalesForce a try! it has the power, ease of use and reliability every business need to be more successful in their endeavors!
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