Agentforce Service
Salesforce, Inc.External reviews
6,984 reviews
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Salesforce
What do you like best about the product?
Salesforce is slowly becoming an Automation Guant. The make most HR work look easy yet on the money.
What do you dislike about the product?
I would like to see more advertisement and detailed experience
What problems is the product solving and how is that benefiting you?
Its a great service and to have a comprehensive platform Yet precise platform takes away all the nervousness in the H R dept
Recommendations to others considering the product:
Definitely look into what they have to offer. They are an up and coming machine.
Experience so far
What do you like best about the product?
Best thing about sales force is that it helps you keeping a track about all your sales and leads.
Secondly, you can generate reports for specific months to see the sales record.
Thirdly you can also make appointments, set tasks, pull up calendar and can keep notes in their.
Secondly, you can generate reports for specific months to see the sales record.
Thirdly you can also make appointments, set tasks, pull up calendar and can keep notes in their.
What do you dislike about the product?
The thing I dislike is that it should give more video tutorials to guide you well on how to train yourself on salesforce completely.
What problems is the product solving and how is that benefiting you?
We keep the tab of the customer profile and put sales leads related to customers.
Very good platform for providing service
What do you like best about the product?
The new features like
Macros and omni channel are good
Macros and omni channel are good
What do you dislike about the product?
Just some times it gets slowed due to
Lightning
Lightning
What problems is the product solving and how is that benefiting you?
It provides service and support to the customers
Sales force cases system
What do you like best about the product?
I like the search feature and how easy it is to navigate this tool.
What do you dislike about the product?
It would be nice to have the option to not have your password expire.
What problems is the product solving and how is that benefiting you?
It helps us communicate with clients to resolve their issue or answer questions. It is quick to use once you are familiar with it.
Mediocre CRM
What do you like best about the product?
I like some of the options for customization and the fact that you can link to outside sites and information within the platform itself. When added tools like product visualizers are working a d implemented, the integration makes things that much easier to get to our customers.
What do you dislike about the product?
I dislike how dated the system feels when using it. It feels as though there are a lot of different moving parts that have been pieced together, that normally would not fit.It is not visually appealing and it extremely easy to lose your place. When using multiple tabs, the performance suffers drastically.
What problems is the product solving and how is that benefiting you?
CRM and database resolutions are the main use for us. We do use the social aspect of it that is built in which makes it pretty easy to communicate with the masses or individuals with updates. When searching in Salesforce, all of the data is presented to you which can be useful.
Recommendations to others considering the product:
Try to make sure you have someone who is familiar with Salesforce. Complete utilization can be extremely helpful, especially when using the social aspect of the product.
Love the Reports
What do you like best about the product?
I love being able to pull a ton of different reports and see all the data I need.
What do you dislike about the product?
Because there are so many options it isn't always intuitive.
What problems is the product solving and how is that benefiting you?
Customer relations management tool
Powerful customer service
What do you like best about the product?
Salesforce allows me to maintain data on potential and actual customers, interact with customers and other members of the sales department, enter into transactions, conduct marketing campaigns, analyze the results, and segment the customer base. The user interface is simple, elegant and intuitive.
What do you dislike about the product?
In comparison with other CRM systems, the cost of Salesforce is higher than the average price in the market. Salesforce does not support public cloud services (Amazon EC2, Microsoft Azure, Rackspace, etc.) which limits the number of hosting options.
What problems is the product solving and how is that benefiting you?
I really enjoy the Chatter feature so I don't have to necessarily have to explain to another colleague where to find the account or opportunity.
Streamlined Tool for Any Business
What do you like best about the product?
Salesforce integrates seamlessly with the use of the Google Business Suite. More so, we heavily utilize Salesforce as our primary means of tracking all Client correspondence as well as maintaining consistent metric reporting. Salesforce has an incredibly intuitive interface and supports a nearly endless number of plugins to assist with various business functions an organization would utilize.
What do you dislike about the product?
As a business owner myself, the only particular matter I can say I dislike would be the pricing. I do wish that Salesforce was more affordable for small business owners, as it typically caters to much larger organizations that are able to afford the appropriate number of user licenses.
What problems is the product solving and how is that benefiting you?
Our organization heavily utilizes Salesforce in its entirety; from KPI and metric tracking to automated customer correspondence tracking. From establishing tasks and associating them to particular Client accounts have streamlined the flow of our entire business day. Salesforce mobile allows the opportunity to be away from your workspace and still be able to fully manage and utilize features that the web version supports; which enhances the already incredible features of this product.
Salesforce is a great tool
What do you like best about the product?
Customization of the platform for any customer support needs
What do you dislike about the product?
Reporting abilities of the platform leave something desired
What problems is the product solving and how is that benefiting you?
Creating more appropriate business practices and consolidating multiple customer service channels
Effective timesheet management solution
What do you like best about the product?
Many timesheet features, easy use, available mobile application.
What do you dislike about the product?
Lack of user friendly graphical interface.
What problems is the product solving and how is that benefiting you?
Managment of employees timesheets and expenses reports.
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