Agentforce Service
Salesforce, Inc.External reviews
6,984 reviews
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Salesforce.. A force to be reckoned with
What do you like best about the product?
This is an extremely powerful and very customizable tiok
What do you dislike about the product?
Setup time is considerable. This takes an extreme amount of time to get right and you can expect to tweak it almost constantly for the first 6 months
What problems is the product solving and how is that benefiting you?
CRM..ticketing for a service department
what do you want to do?
What do you like best about the product?
It's pretty wide open with how you want to use service cloud.
What do you dislike about the product?
The only downside is it generally requires either a full time administrator or someone who is very tech savvy and who has a lot of free time on their hands.
What problems is the product solving and how is that benefiting you?
Anything and everything
Good CRM to take biz to next level
What do you like best about the product?
SalesForce is a great CRM to help you take your business to the next level. We were using a CRM our company created which was very limiting. SF has allowed us to grow our business and increase client retention.
What do you dislike about the product?
It's difficult to send mass text messages and mass emailing. It's also pretty expensive and we're always having to increase our bill since we need more storage.
What problems is the product solving and how is that benefiting you?
We are now able to easily and quickly manage our client base of over 3000 teams. Prior to Salesforce, we weren't able to break a certain revenue goal - which we crushed while using Salesforce. We are excited to keep growing with Salesforce and making 2019 our best year yet!
Recommendations to others considering the product:
Yes, I highly recommend using Salesforce. It's number one for a reason - it allows us to successfully communicate with our clients as well as our entire company. Without Salesforce, we wouldn't be able to achieve the results we are achieving today. It's not the cheapest in the industry but that's by design - you have to spend money to make money.
Salesforce
What do you like best about the product?
Easy to get around in case and get cx what they need
What do you dislike about the product?
Not Salesforce really but Citrix and Salesforce don't really work well causing Salesforce to freeze or drop calls.
What problems is the product solving and how is that benefiting you?
Product Support
Excellent Collaboration Platform
What do you like best about the product?
Very active platform with reliable answers for almost all questions
What do you dislike about the product?
Searching in the cloud of answers is a bit difficult..
What problems is the product solving and how is that benefiting you?
Known Errors and their resolutions are available for enquiry
Recommendations to others considering the product:
Good platform to start with for your questions
It worked
What do you like best about the product?
It got the job done. We used it every day
What do you dislike about the product?
I seemed to need 3 other tools also for whatever reason
What problems is the product solving and how is that benefiting you?
Monitoring productivity reports
Recommendations to others considering the product:
Try it for yourself
Too Much
What do you like best about the product?
The ability to be tailored to your needs.
What do you dislike about the product?
It was an overwhelming platform. I like simple.
What problems is the product solving and how is that benefiting you?
I tried it and did not use it much because it was complex. My company switched over to dropbox which i prefer.
Salesforce CRM Admin Review
What do you like best about the product?
My Role in managing the overall health of organization wide Salesforce CRM platform and along with marketing automation applications and AppExchange applications
What do you dislike about the product?
Not Being able to do much on the Business / Functional front
What problems is the product solving and how is that benefiting you?
Managing the case management system used by Marketing and Business users and keeping up with Knowledge management.
Recommendations to others considering the product:
Best CRM solution in market currently. Just go for it !
Effective and easy to use
What do you like best about the product?
The ability to customize your help desk site is key. We were able to make it look our actual site. Its also effective for our company for interacting with our customers.
What do you dislike about the product?
There's not a whole lot to hate about it. Its fairly straight forward and easy to use.
What problems is the product solving and how is that benefiting you?
Customer interaction is easier and more effective. We are able to manage communication more efficiently.
Great program!
What do you like best about the product?
The ease of use! It's got a lot of handy features, like showing your open cases on the homepage as well as the recent programs that are being featured for the company. It's really useful and makes it easier to help customers with what they need.
What do you dislike about the product?
I dislike the fact that they recently changed the side the phone was on, and I can no longer see omni view and my phone at the same time which has not always been the case. I also dislike the fact that I can't save cases in resolved any more.
What problems is the product solving and how is that benefiting you?
It's becoming easier to help customers because information is more at our fingertips than it was in the past.
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