Agentforce Service
Salesforce, Inc.External reviews
6,984 reviews
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Salesforce
What do you like best about the product?
It is an excellent place to keep client information, lots of versatility.
What do you dislike about the product?
Searching sometimes does not provide information, there are different ways to search.
What problems is the product solving and how is that benefiting you?
Client relationship management
Remedy Force
What do you like best about the product?
The remedy force cloud application can be linked to our enterprise authentication system - this means we can use single sign on to log in to the product using the web interface.
Salesforce cloud also has integration with Microsoft Flow - this allows us to produce automatic triggers to integrate with other applications and reduce reliance on user action for monitoring for certain events
I have experimented with flow integration, however it requires more documentation to be able to make the tools more usable
Salesforce cloud also has integration with Microsoft Flow - this allows us to produce automatic triggers to integrate with other applications and reduce reliance on user action for monitoring for certain events
I have experimented with flow integration, however it requires more documentation to be able to make the tools more usable
What do you dislike about the product?
Search does not allow complex queries
Interface does not work on all browsers
Poor integration with email service
Search results are not presented in any logical order - the search function is just a basic "free text" seach - this needs to be a better search using proper conditionals
It would be useful if these was more doumentation for using the service with Microsft Flow - I have tried to use the service but it doesn't tell me what I ought to be ablw to do. If there were some concrete examples of how to use the application programming interface then that would be very useful
Interface does not work on all browsers
Poor integration with email service
Search results are not presented in any logical order - the search function is just a basic "free text" seach - this needs to be a better search using proper conditionals
It would be useful if these was more doumentation for using the service with Microsft Flow - I have tried to use the service but it doesn't tell me what I ought to be ablw to do. If there were some concrete examples of how to use the application programming interface then that would be very useful
What problems is the product solving and how is that benefiting you?
Problem ticketing
Change requests
Incident reporting
Service requests
Change requests
Incident reporting
Service requests
Recommendations to others considering the product:
Confirm it fits your requirements before committing to the product
Good experience
What do you like best about the product?
Service very likely and appreciated for your supportgood
What do you dislike about the product?
I don’t have words to say I don’t like the service
What problems is the product solving and how is that benefiting you?
Everything is liked very convenient
SALESFORCE CLOUD
What do you like best about the product?
This solution is best for working with services in cloud.
What do you dislike about the product?
Have not functionality and service dislike.
What problems is the product solving and how is that benefiting you?
Service email and CRM platform.
Recommendations to others considering the product:
None recommendations.
Does the job/not perfect
What do you like best about the product?
MOST of the features are beneficial, at least the ones that we use on my tier. The most important is how efficient it is to record important information and make it accessible for other users of the site to obtain it. In addition to that, it increased speed for us to be able to reach more clients per day. And to top that, it allows us to sort by time so we are never accidentally calling clients in different time zones too early in the morning (its difficult being on the east coast trying to get in touch with somebody on the west coast hehe).
What do you dislike about the product?
Overall, the site is pretty successful and I love using it compared to ones that I have used in the past. There are a few issues I've found in using Salesforce over a longer period of time.
* Very slow - it can take several minutes to get a page to load occasionally, or after I submit some information on a person's profile it can take a while before I'm ready to move to the next just to be sure it doesn't accidentally submit to another person's profile (so many oops moments when that happens)
* Occasionally it will look like its not loading, you might hit save again, only to find that the addition you have submitted has entered/loaded several times
* Very slow - it can take several minutes to get a page to load occasionally, or after I submit some information on a person's profile it can take a while before I'm ready to move to the next just to be sure it doesn't accidentally submit to another person's profile (so many oops moments when that happens)
* Occasionally it will look like its not loading, you might hit save again, only to find that the addition you have submitted has entered/loaded several times
What problems is the product solving and how is that benefiting you?
It allows us to successfully screen/communicate with clients and share the information with other members of the team so we can all stay on the same page. Far more organized than previous sites/methods we have used.
Recommendations to others considering the product:
Take some time to get to know all of the features before jumping in. It is a fairly easy site to use/intuitive, but if you're not taking advantage of all the features it can be less than ideal for your company.
Salesforce
What do you like best about the product?
Salesforce is an easy to operate and manage interface. It provides the details with various flags and provides different views that can be customized as per convenience.
What do you dislike about the product?
Sometimes even after refreshing the page you still see the previous contents and it needs to be refreshed multiple times.
What problems is the product solving and how is that benefiting you?
It is really needed for a business like customer support.
Great features and Helpful Application
What do you like best about the product?
This service makes it so simple to get assistance when having issues on Salesforce.
What do you dislike about the product?
Sometimes the "Help" section does not have an answer that actually helps.
What problems is the product solving and how is that benefiting you?
The Help Desk and Live Chat makes it effective and efficient to problem solve independently.
Recommendations to others considering the product:
This is a great "Add On" to go along side the Salesforce CRM platform for businesses with a large amount of employees that work independently because you can literally get help right from your device without leaving the Salesforce platform.
Great Tool For Customer Service
What do you like best about the product?
I love having information about my customers available on the same page as the Case itself. Labeling each Case allows me to generate extremely detailed reporting about my Caseload. Macros have saved my team hours of time, and it has really encouraged creative thinking to generate more!
What do you dislike about the product?
The Lightning Layout can be overwhelming to new users with the amount of information present at one time on the screen. Classic mode is a lot easier to digest, but once a user becomes more comfortable with their environment, Service Console is like a battle station.
What problems is the product solving and how is that benefiting you?
Service Cloud has allowed me to better understand the types of Cases that we are receiving on a yearly basis so that we can focus on ways to improve our software to prevent these similarly occurring issues to repeat in the future.
Great system!!
What do you like best about the product?
I like that everything is under one system.
What do you dislike about the product?
Just that the notifications don't allow you to click on it
What problems is the product solving and how is that benefiting you?
keeping track of our customers and orders placed
Recommendations to others considering the product:
It's a great product.
Sales force service cloud
What do you like best about the product?
I enjoy salesforce for its ability to turn customer emails into cases. This allows other people within the team to handle customer emails if the original recipient is not available.
What do you dislike about the product?
Salesforce is pretty good overall but every once in a while it does “go down” this is tough for us bc it is so integral to our internal processes.
What problems is the product solving and how is that benefiting you?
The ability for all members on a team to see the correspondence with a client.
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