Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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External reviews are not included in the AWS star rating for the product.
Mediocre CRM
What do you like best about the product?
I like some of the options for customization and the fact that you can link to outside sites and information within the platform itself. When added tools like product visualizers are working a d implemented, the integration makes things that much easier to get to our customers.
What do you dislike about the product?
I dislike how dated the system feels when using it. It feels as though there are a lot of different moving parts that have been pieced together, that normally would not fit.It is not visually appealing and it extremely easy to lose your place. When using multiple tabs, the performance suffers drastically.
What problems is the product solving and how is that benefiting you?
CRM and database resolutions are the main use for us. We do use the social aspect of it that is built in which makes it pretty easy to communicate with the masses or individuals with updates. When searching in Salesforce, all of the data is presented to you which can be useful.
Recommendations to others considering the product:
Try to make sure you have someone who is familiar with Salesforce. Complete utilization can be extremely helpful, especially when using the social aspect of the product.
Love the Reports
What do you like best about the product?
I love being able to pull a ton of different reports and see all the data I need.
What do you dislike about the product?
Because there are so many options it isn't always intuitive.
What problems is the product solving and how is that benefiting you?
Customer relations management tool
Powerful customer service
What do you like best about the product?
Salesforce allows me to maintain data on potential and actual customers, interact with customers and other members of the sales department, enter into transactions, conduct marketing campaigns, analyze the results, and segment the customer base. The user interface is simple, elegant and intuitive.
What do you dislike about the product?
In comparison with other CRM systems, the cost of Salesforce is higher than the average price in the market. Salesforce does not support public cloud services (Amazon EC2, Microsoft Azure, Rackspace, etc.) which limits the number of hosting options.
What problems is the product solving and how is that benefiting you?
I really enjoy the Chatter feature so I don't have to necessarily have to explain to another colleague where to find the account or opportunity.
Streamlined Tool for Any Business
What do you like best about the product?
Salesforce integrates seamlessly with the use of the Google Business Suite. More so, we heavily utilize Salesforce as our primary means of tracking all Client correspondence as well as maintaining consistent metric reporting. Salesforce has an incredibly intuitive interface and supports a nearly endless number of plugins to assist with various business functions an organization would utilize.
What do you dislike about the product?
As a business owner myself, the only particular matter I can say I dislike would be the pricing. I do wish that Salesforce was more affordable for small business owners, as it typically caters to much larger organizations that are able to afford the appropriate number of user licenses.
What problems is the product solving and how is that benefiting you?
Our organization heavily utilizes Salesforce in its entirety; from KPI and metric tracking to automated customer correspondence tracking. From establishing tasks and associating them to particular Client accounts have streamlined the flow of our entire business day. Salesforce mobile allows the opportunity to be away from your workspace and still be able to fully manage and utilize features that the web version supports; which enhances the already incredible features of this product.
Salesforce is a great tool
What do you like best about the product?
Customization of the platform for any customer support needs
What do you dislike about the product?
Reporting abilities of the platform leave something desired
What problems is the product solving and how is that benefiting you?
Creating more appropriate business practices and consolidating multiple customer service channels
Effective timesheet management solution
What do you like best about the product?
Many timesheet features, easy use, available mobile application.
What do you dislike about the product?
Lack of user friendly graphical interface.
What problems is the product solving and how is that benefiting you?
Managment of employees timesheets and expenses reports.
Salesforce.. A force to be reckoned with
What do you like best about the product?
This is an extremely powerful and very customizable tiok
What do you dislike about the product?
Setup time is considerable. This takes an extreme amount of time to get right and you can expect to tweak it almost constantly for the first 6 months
What problems is the product solving and how is that benefiting you?
CRM..ticketing for a service department
what do you want to do?
What do you like best about the product?
It's pretty wide open with how you want to use service cloud.
What do you dislike about the product?
The only downside is it generally requires either a full time administrator or someone who is very tech savvy and who has a lot of free time on their hands.
What problems is the product solving and how is that benefiting you?
Anything and everything
Good CRM to take biz to next level
What do you like best about the product?
SalesForce is a great CRM to help you take your business to the next level. We were using a CRM our company created which was very limiting. SF has allowed us to grow our business and increase client retention.
What do you dislike about the product?
It's difficult to send mass text messages and mass emailing. It's also pretty expensive and we're always having to increase our bill since we need more storage.
What problems is the product solving and how is that benefiting you?
We are now able to easily and quickly manage our client base of over 3000 teams. Prior to Salesforce, we weren't able to break a certain revenue goal - which we crushed while using Salesforce. We are excited to keep growing with Salesforce and making 2019 our best year yet!
Recommendations to others considering the product:
Yes, I highly recommend using Salesforce. It's number one for a reason - it allows us to successfully communicate with our clients as well as our entire company. Without Salesforce, we wouldn't be able to achieve the results we are achieving today. It's not the cheapest in the industry but that's by design - you have to spend money to make money.
Salesforce
What do you like best about the product?
Easy to get around in case and get cx what they need
What do you dislike about the product?
Not Salesforce really but Citrix and Salesforce don't really work well causing Salesforce to freeze or drop calls.
What problems is the product solving and how is that benefiting you?
Product Support
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