Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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External reviews are not included in the AWS star rating for the product.
Excellent Collaboration Platform
What do you like best about the product?
Very active platform with reliable answers for almost all questions
What do you dislike about the product?
Searching in the cloud of answers is a bit difficult..
What problems is the product solving and how is that benefiting you?
Known Errors and their resolutions are available for enquiry
Recommendations to others considering the product:
Good platform to start with for your questions
It worked
What do you like best about the product?
It got the job done. We used it every day
What do you dislike about the product?
I seemed to need 3 other tools also for whatever reason
What problems is the product solving and how is that benefiting you?
Monitoring productivity reports
Recommendations to others considering the product:
Try it for yourself
Too Much
What do you like best about the product?
The ability to be tailored to your needs.
What do you dislike about the product?
It was an overwhelming platform. I like simple.
What problems is the product solving and how is that benefiting you?
I tried it and did not use it much because it was complex. My company switched over to dropbox which i prefer.
Salesforce CRM Admin Review
What do you like best about the product?
My Role in managing the overall health of organization wide Salesforce CRM platform and along with marketing automation applications and AppExchange applications
What do you dislike about the product?
Not Being able to do much on the Business / Functional front
What problems is the product solving and how is that benefiting you?
Managing the case management system used by Marketing and Business users and keeping up with Knowledge management.
Recommendations to others considering the product:
Best CRM solution in market currently. Just go for it !
Effective and easy to use
What do you like best about the product?
The ability to customize your help desk site is key. We were able to make it look our actual site. Its also effective for our company for interacting with our customers.
What do you dislike about the product?
There's not a whole lot to hate about it. Its fairly straight forward and easy to use.
What problems is the product solving and how is that benefiting you?
Customer interaction is easier and more effective. We are able to manage communication more efficiently.
Great program!
What do you like best about the product?
The ease of use! It's got a lot of handy features, like showing your open cases on the homepage as well as the recent programs that are being featured for the company. It's really useful and makes it easier to help customers with what they need.
What do you dislike about the product?
I dislike the fact that they recently changed the side the phone was on, and I can no longer see omni view and my phone at the same time which has not always been the case. I also dislike the fact that I can't save cases in resolved any more.
What problems is the product solving and how is that benefiting you?
It's becoming easier to help customers because information is more at our fingertips than it was in the past.
Salesforce
What do you like best about the product?
It is an excellent place to keep client information, lots of versatility.
What do you dislike about the product?
Searching sometimes does not provide information, there are different ways to search.
What problems is the product solving and how is that benefiting you?
Client relationship management
Remedy Force
What do you like best about the product?
The remedy force cloud application can be linked to our enterprise authentication system - this means we can use single sign on to log in to the product using the web interface.
Salesforce cloud also has integration with Microsoft Flow - this allows us to produce automatic triggers to integrate with other applications and reduce reliance on user action for monitoring for certain events
I have experimented with flow integration, however it requires more documentation to be able to make the tools more usable
Salesforce cloud also has integration with Microsoft Flow - this allows us to produce automatic triggers to integrate with other applications and reduce reliance on user action for monitoring for certain events
I have experimented with flow integration, however it requires more documentation to be able to make the tools more usable
What do you dislike about the product?
Search does not allow complex queries
Interface does not work on all browsers
Poor integration with email service
Search results are not presented in any logical order - the search function is just a basic "free text" seach - this needs to be a better search using proper conditionals
It would be useful if these was more doumentation for using the service with Microsft Flow - I have tried to use the service but it doesn't tell me what I ought to be ablw to do. If there were some concrete examples of how to use the application programming interface then that would be very useful
Interface does not work on all browsers
Poor integration with email service
Search results are not presented in any logical order - the search function is just a basic "free text" seach - this needs to be a better search using proper conditionals
It would be useful if these was more doumentation for using the service with Microsft Flow - I have tried to use the service but it doesn't tell me what I ought to be ablw to do. If there were some concrete examples of how to use the application programming interface then that would be very useful
What problems is the product solving and how is that benefiting you?
Problem ticketing
Change requests
Incident reporting
Service requests
Change requests
Incident reporting
Service requests
Recommendations to others considering the product:
Confirm it fits your requirements before committing to the product
Good experience
What do you like best about the product?
Service very likely and appreciated for your supportgood
What do you dislike about the product?
I don’t have words to say I don’t like the service
What problems is the product solving and how is that benefiting you?
Everything is liked very convenient
SALESFORCE CLOUD
What do you like best about the product?
This solution is best for working with services in cloud.
What do you dislike about the product?
Have not functionality and service dislike.
What problems is the product solving and how is that benefiting you?
Service email and CRM platform.
Recommendations to others considering the product:
None recommendations.
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