Agentforce Service
Salesforce, Inc.External reviews
6,984 reviews
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Salesforce is functional, efficient and allows me to access the information I need.
What do you like best about the product?
Quick access to customer information through the integrated database. Ability to quickly update information.
What do you dislike about the product?
Lack of integration with other customer support software we use such as SPI.
What problems is the product solving and how is that benefiting you?
I am resolving a variety of customer issues by phone and email. The biggest benefit is being able to quickly retrieve info and relay it to the customer.
Great for Organizing Clients
What do you like best about the product?
I like the ability to add new information to client files easily.
What do you dislike about the product?
Adding new client files every year. Frustrating because then there's two plus files for one person.
What problems is the product solving and how is that benefiting you?
Organizing client files and contacts
salesforce service cloud
What do you like best about the product?
its good to use. learnt lot from salesforce. Get a faster, smarter, more flexible customer service solution now. ... Service Cloud can transform your company's customer service by solving problems faster on any channel. Radically increase agent productivity, give customers valuable always-on self-service options, and dramatically improve customer satisfaction.Service Cloud can transform your company’s customer service by solving problems faster on any channel. Radically increase agent productivity, give customers valuable always-on self-service options, and dramatically improve customer satisfaction. Do things that your legacy solution just wasn’t built to do with Service Cloud, the world’s #1 customer service app.
What do you dislike about the product?
live chat features are not completely user friendly.The one shortfall that we had was with reporting. The customer service team was always asking for more abilities to report on activities. Event registration Enhanced search functions. Ability to track no shows to an event.Salesforce Service Cloud provides companies with a call center-like view that enables them to create and track cases coming in, and automatically route and escalate what’s important. The Salesforce CRM-powered customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email, chat, Google search, and access to customers' entitlement and contracts.
What problems is the product solving and how is that benefiting you?
All in one place. Dashboard configuration is good with service cloud console. Service Cloud can transform your company’s customer service by solving problems faster on any channel. Radically increase agent productivity, give customers valuable always-on self-service options, and dramatically improve customer satisfaction. Do things that your legacy solution just wasn’t built to do with Service Cloud, the world’s #1 customer service app.
Recommendations to others considering the product:
its good to use. Completely user friendly
Training required
What do you like best about the product?
When using the product it is easy to strut right through it, however if there is something very particular that the company wants done, you need to be trained. However, the training isn't hard and it won't take hours out of your life. It just takes about an hour at most.
What do you dislike about the product?
Some things aren't very straight forward and you have to go delving into tabs and back out of tabs in order to do actions.
What problems is the product solving and how is that benefiting you?
Customer service for Non profits.
Salesforce
What do you like best about the product?
Efficient, great records to share among peers
What do you dislike about the product?
It can be complex and sometimes difficult to use
What problems is the product solving and how is that benefiting you?
Connecting with students and keeping close reports on them
Pretty easy!
What do you like best about the product?
I enjoy that you can format the program you’re using to assist you with what you are trying to accomplish.
What do you dislike about the product?
I honestly haven’t found anything that I don’t like as of yet.
What problems is the product solving and how is that benefiting you?
It allows me to use our ticket system pretty effortlessly.
Really good
What do you like best about the product?
The system works really well with client based companies
What do you dislike about the product?
Nothing it’s an absolute top notch system
What problems is the product solving and how is that benefiting you?
Customer service queries
Not bad, but could be better...
What do you like best about the product?
I like that Salesforce allows you to organize and catalog important information about a customer and their concerns.
What do you dislike about the product?
Some of the fields do not allow for enough characters. The search feature, even with wild cards, does not always return results even when a case exists, and it can be hard to get the site to stop using certain search criteria (I.e. only cases that belong to me) as it reverts. No advanced search options. You have to manually refresh your page to check for new cases.
What problems is the product solving and how is that benefiting you?
Salesforce allows you to organize and catalog important information about a customer and their concerns.
Best ever product we have used
What do you like best about the product?
The simplicity and the cost of the product is what we have determined to be best
What do you dislike about the product?
A little difficult getting to customer service at times
What problems is the product solving and how is that benefiting you?
We have solved many issues, too numerous to mention... I think the cost benefit is the greatest
Recommendations to others considering the product:
Try it ... it really is good in spite of what others say
Very excellent product with a decent customization options
What do you like best about the product?
Easy to customize layout to meet your organization needs, little to no downtime and excellent reporting features.
What do you dislike about the product?
Would like more customization options in they overall look of site.
What problems is the product solving and how is that benefiting you?
Easy to manage reports and tickets, an excellent benefit is the quickly updated reports.
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