Agentforce Service
Salesforce, Inc.External reviews
6,984 reviews
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Ticketing/case flow in salesforce
What do you like best about the product?
Reliability it is seldom down aside from scheduled times.
What do you dislike about the product?
Spell check not so great, also hard to tell when it is a salesforce or back office issue if something goes south.
What problems is the product solving and how is that benefiting you?
post sales technical support, often recognized for good work done on a case.
Recommendations to others considering the product:
It's reliable but expensive from what I hear.
Astonishingly versatile
What do you like best about the product?
The software is cloud based so I can access it from everywhere, also the fact that you can programme in it using Apex and you're able to shape both mobile apps and other applications. helped my team build a live chat for our client.
What do you dislike about the product?
The software has two interfaces, classic and lightning, sometimes it is hard to transition between the two and I used to switch between the two as I became more accustomed with some features in one tha the other.
What problems is the product solving and how is that benefiting you?
With the software my team built a live chat for our client.
As I used the software through my apprenticeship I found really helpful learning all the functionalities using Trailhead.
As I used the software through my apprenticeship I found really helpful learning all the functionalities using Trailhead.
Recommendations to others considering the product:
Use trailhead as it helps a lot when learning how to use the software.
Salesforce
What do you like best about the product?
Very easy to navigate through, user friendly, every feature is easily identifiable
What do you dislike about the product?
There are not any features that I can think of
What problems is the product solving and how is that benefiting you?
It's utilized for patient benefits verification
Fool proof
What do you like best about the product?
Easiest management software used daily
What do you dislike about the product?
Training lacks some necessary pin points
What problems is the product solving and how is that benefiting you?
It helps keep track of all client/customer information in one easy location
Middle of the pack service product
What do you like best about the product?
Being a cloud product gave us access to the product anywhere, allowing anyone with an internet connection access into the product to view data.
What do you dislike about the product?
The chat program built in was difficult to manage - when in a large group got disorganized and had trouble keeping up with all the chat going on (especially while busy) it's a good concept but i feel it led to less important conversations overtaking the important ones. The way the "social" aspect of it works allowed comments and notes on calls to be visible by the customer.
What problems is the product solving and how is that benefiting you?
Communication between reps, managing sales records and allow customer self-service
Recommendations to others considering the product:
The program does exactly what it states. The only issue i truly have is the social aspect of it but that's a personal preference issue compared to most. Being able to keep the customer in the loop with a social aspect is great, and has a great self service option as well.
So easy to use my cat could do my job
What do you like best about the product?
The interface is incredibly user friendly and it stores all your information for every customer you’ve spoken to all day which is perfect for call backs!
What do you dislike about the product?
Sometimes it can be a little slow to load or the fields will clear randomly
What problems is the product solving and how is that benefiting you?
I love being able to track all my contacts in one place
Salesforce Service Cloud
What do you like best about the product?
Unique, really friendly layout and many cool add ins to make it perfect for any business.
What do you dislike about the product?
Overall there is nothing significantly that I dislike
What problems is the product solving and how is that benefiting you?
Great customer relationship management, great intergration to existsing systems
Sales force
What do you like best about the product?
I love how simple the platform is so easy to access.
What do you dislike about the product?
Due to the software being published on the web, I feel that it could be setup on a more secure basis
What problems is the product solving and how is that benefiting you?
Enables the team to access and keep track of everything in a single system. Better communication
Effective tool for CRM
What do you like best about the product?
The ability to easily locate tickets and be able to see what people from other departments have done for any given customer
What do you dislike about the product?
Extensive training, part of it has to do with the fact that there's so much one can do that it's difficult to understand just at first glance how to use the features it provides
What problems is the product solving and how is that benefiting you?
Email support and saving notes. Checking the historical activity of a client is a lot more effective, specially when we are given access to what representatives from other departments (like sales) have done
Cool software
What do you like best about the product?
I like the fact that it's so user friendly and easy to work on! Also super fast!
What do you dislike about the product?
I liked everything about this software. There's nothing to dislike
What problems is the product solving and how is that benefiting you?
I used to create cases for customers, transition to Salesforce was tough but once we got used to it, everything was perfect
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