Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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Salesforce
What do you like best about the product?
Efficient, great records to share among peers
What do you dislike about the product?
It can be complex and sometimes difficult to use
What problems is the product solving and how is that benefiting you?
Connecting with students and keeping close reports on them
Pretty easy!
What do you like best about the product?
I enjoy that you can format the program you’re using to assist you with what you are trying to accomplish.
What do you dislike about the product?
I honestly haven’t found anything that I don’t like as of yet.
What problems is the product solving and how is that benefiting you?
It allows me to use our ticket system pretty effortlessly.
Really good
What do you like best about the product?
The system works really well with client based companies
What do you dislike about the product?
Nothing it’s an absolute top notch system
What problems is the product solving and how is that benefiting you?
Customer service queries
Not bad, but could be better...
What do you like best about the product?
I like that Salesforce allows you to organize and catalog important information about a customer and their concerns.
What do you dislike about the product?
Some of the fields do not allow for enough characters. The search feature, even with wild cards, does not always return results even when a case exists, and it can be hard to get the site to stop using certain search criteria (I.e. only cases that belong to me) as it reverts. No advanced search options. You have to manually refresh your page to check for new cases.
What problems is the product solving and how is that benefiting you?
Salesforce allows you to organize and catalog important information about a customer and their concerns.
Best ever product we have used
What do you like best about the product?
The simplicity and the cost of the product is what we have determined to be best
What do you dislike about the product?
A little difficult getting to customer service at times
What problems is the product solving and how is that benefiting you?
We have solved many issues, too numerous to mention... I think the cost benefit is the greatest
Recommendations to others considering the product:
Try it ... it really is good in spite of what others say
Very excellent product with a decent customization options
What do you like best about the product?
Easy to customize layout to meet your organization needs, little to no downtime and excellent reporting features.
What do you dislike about the product?
Would like more customization options in they overall look of site.
What problems is the product solving and how is that benefiting you?
Easy to manage reports and tickets, an excellent benefit is the quickly updated reports.
Ticketing/case flow in salesforce
What do you like best about the product?
Reliability it is seldom down aside from scheduled times.
What do you dislike about the product?
Spell check not so great, also hard to tell when it is a salesforce or back office issue if something goes south.
What problems is the product solving and how is that benefiting you?
post sales technical support, often recognized for good work done on a case.
Recommendations to others considering the product:
It's reliable but expensive from what I hear.
Astonishingly versatile
What do you like best about the product?
The software is cloud based so I can access it from everywhere, also the fact that you can programme in it using Apex and you're able to shape both mobile apps and other applications. helped my team build a live chat for our client.
What do you dislike about the product?
The software has two interfaces, classic and lightning, sometimes it is hard to transition between the two and I used to switch between the two as I became more accustomed with some features in one tha the other.
What problems is the product solving and how is that benefiting you?
With the software my team built a live chat for our client.
As I used the software through my apprenticeship I found really helpful learning all the functionalities using Trailhead.
As I used the software through my apprenticeship I found really helpful learning all the functionalities using Trailhead.
Recommendations to others considering the product:
Use trailhead as it helps a lot when learning how to use the software.
Salesforce
What do you like best about the product?
Very easy to navigate through, user friendly, every feature is easily identifiable
What do you dislike about the product?
There are not any features that I can think of
What problems is the product solving and how is that benefiting you?
It's utilized for patient benefits verification
Fool proof
What do you like best about the product?
Easiest management software used daily
What do you dislike about the product?
Training lacks some necessary pin points
What problems is the product solving and how is that benefiting you?
It helps keep track of all client/customer information in one easy location
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