Agentforce Service
Salesforce, Inc.External reviews
6,984 reviews
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Salesfore Review
What do you like best about the product?
I like that there are a great number of features and included content making it suitable for a number of business concepts.
What do you dislike about the product?
Depending on configuration, there is almost to much information which can cause it to be a little overwhelming.
What problems is the product solving and how is that benefiting you?
We help healthcare clinical organizations with their documentation and clinical work. We use the software for support functionality. This software helps us track issues and monitor the results and solutions.
Recommendations to others considering the product:
I believe Salesforce has a number of great features which makes it applicable to a host of different workplace environments.
Customer service gold
What do you like best about the product?
The ability to keep track of notes, tickets, and cases with ease. I love how it opens new tabs instead of staying on one screen.
What do you dislike about the product?
Not all of the information in our system gets pulled over into SC directly.
What problems is the product solving and how is that benefiting you?
Tasks are a great way to keep track of notes and things to do.
Sales force at federal agencies
What do you like best about the product?
Cloud features of sales force helps with latest and best features.
What do you dislike about the product?
Locked into one cloud vendor will have lesss options for our clients
What problems is the product solving and how is that benefiting you?
Help desk and workflow systems
Best CRM App
What do you like best about the product?
Improved Customer Service
Automation of workflows and tasks
Greater efficiency for multiple teams
Great for reporting and dashboard presentation
Automation of workflows and tasks
Greater efficiency for multiple teams
Great for reporting and dashboard presentation
What do you dislike about the product?
This is the best tool which I have used. I certainly do not have anything to dislike
What problems is the product solving and how is that benefiting you?
Improved customer service interms if faster and reliable query resolution.
Automation of the workflows and tasks with proper entitlements setup to manage the tickets.
Automation of the workflows and tasks with proper entitlements setup to manage the tickets.
Great software
What do you like best about the product?
I like how seamless the experience is using both Salesforce and Service Cloud - it's easy to get an at a glance view of both our company's clients and their history through support tickets and also all historical contacts with them.
What do you dislike about the product?
I don't exactly like that it forces you to use lightning view in salesforce. As someone who's not the biggest fan of lightning and uses SF every day in classic mode, I wish there was a way to use service cloud in classic mode.
What problems is the product solving and how is that benefiting you?
Definitely helps having everything in one place.
Just Awesome
What do you like best about the product?
It's a really user friendly and so able to use quickly
What do you dislike about the product?
Dislike about this product very slow and also taking time to open
What problems is the product solving and how is that benefiting you?
Currently I am using this Salesforce for to find out the customer details for one of the company
Recommendations to others considering the product:
Yes
Wonderful Interface
What do you like best about the product?
Its a fresh interface and easy to use ticket system.
What do you dislike about the product?
Their are no dislikes at this time, the software is headed in the right direction.
What problems is the product solving and how is that benefiting you?
My company uses Salesforce to stay connected as a desk and to create and submit tickets four our clients.
Recommendations to others considering the product:
Make the move.
Connect to your guests
What do you like best about the product?
Salesforce allows hoteliers to connect with their guests on a more personal level. This way we can assist them will all their needs. It provides chat & issue solution that is super easy to navigate for both the guest and the associate.
What do you dislike about the product?
It would be better to have a feature that would alert an associate via email or on screen notification of a chat response or have a response box software for the computer desktop.
What problems is the product solving and how is that benefiting you?
This helps us address guest requests by offering live chat and hotel room requests.
Recommendations to others considering the product:
Definitely one you should use
Clean and Smart
What do you like best about the product?
The ability to easily collaborate with others on issues.
What do you dislike about the product?
The social media aspect of the tool makes it feel like there is unnecessary visibility.
What problems is the product solving and how is that benefiting you?
Multiple ticketing systems.
My review of Salesforce Cloud
What do you like best about the product?
I like the overall interface of Salesforce and the ease of navigating within it.
What do you dislike about the product?
I wish Salesforce was more interactive which includes pop up tips and suggestions to help newbies learn about the software as they utilize it.
What problems is the product solving and how is that benefiting you?
Support tickets can be input directly by the 1st tier support and can be reviewed instantly by tier 2
Chat features in Lightning Mode is also helpful for real time interactive services with tier 1
Chat features in Lightning Mode is also helpful for real time interactive services with tier 1
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