Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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External reviews are not included in the AWS star rating for the product.
Middle of the pack service product
What do you like best about the product?
Being a cloud product gave us access to the product anywhere, allowing anyone with an internet connection access into the product to view data.
What do you dislike about the product?
The chat program built in was difficult to manage - when in a large group got disorganized and had trouble keeping up with all the chat going on (especially while busy) it's a good concept but i feel it led to less important conversations overtaking the important ones. The way the "social" aspect of it works allowed comments and notes on calls to be visible by the customer.
What problems is the product solving and how is that benefiting you?
Communication between reps, managing sales records and allow customer self-service
Recommendations to others considering the product:
The program does exactly what it states. The only issue i truly have is the social aspect of it but that's a personal preference issue compared to most. Being able to keep the customer in the loop with a social aspect is great, and has a great self service option as well.
So easy to use my cat could do my job
What do you like best about the product?
The interface is incredibly user friendly and it stores all your information for every customer you’ve spoken to all day which is perfect for call backs!
What do you dislike about the product?
Sometimes it can be a little slow to load or the fields will clear randomly
What problems is the product solving and how is that benefiting you?
I love being able to track all my contacts in one place
Salesforce Service Cloud
What do you like best about the product?
Unique, really friendly layout and many cool add ins to make it perfect for any business.
What do you dislike about the product?
Overall there is nothing significantly that I dislike
What problems is the product solving and how is that benefiting you?
Great customer relationship management, great intergration to existsing systems
Sales force
What do you like best about the product?
I love how simple the platform is so easy to access.
What do you dislike about the product?
Due to the software being published on the web, I feel that it could be setup on a more secure basis
What problems is the product solving and how is that benefiting you?
Enables the team to access and keep track of everything in a single system. Better communication
Effective tool for CRM
What do you like best about the product?
The ability to easily locate tickets and be able to see what people from other departments have done for any given customer
What do you dislike about the product?
Extensive training, part of it has to do with the fact that there's so much one can do that it's difficult to understand just at first glance how to use the features it provides
What problems is the product solving and how is that benefiting you?
Email support and saving notes. Checking the historical activity of a client is a lot more effective, specially when we are given access to what representatives from other departments (like sales) have done
Cool software
What do you like best about the product?
I like the fact that it's so user friendly and easy to work on! Also super fast!
What do you dislike about the product?
I liked everything about this software. There's nothing to dislike
What problems is the product solving and how is that benefiting you?
I used to create cases for customers, transition to Salesforce was tough but once we got used to it, everything was perfect
Salesfore Review
What do you like best about the product?
I like that there are a great number of features and included content making it suitable for a number of business concepts.
What do you dislike about the product?
Depending on configuration, there is almost to much information which can cause it to be a little overwhelming.
What problems is the product solving and how is that benefiting you?
We help healthcare clinical organizations with their documentation and clinical work. We use the software for support functionality. This software helps us track issues and monitor the results and solutions.
Recommendations to others considering the product:
I believe Salesforce has a number of great features which makes it applicable to a host of different workplace environments.
Customer service gold
What do you like best about the product?
The ability to keep track of notes, tickets, and cases with ease. I love how it opens new tabs instead of staying on one screen.
What do you dislike about the product?
Not all of the information in our system gets pulled over into SC directly.
What problems is the product solving and how is that benefiting you?
Tasks are a great way to keep track of notes and things to do.
Sales force at federal agencies
What do you like best about the product?
Cloud features of sales force helps with latest and best features.
What do you dislike about the product?
Locked into one cloud vendor will have lesss options for our clients
What problems is the product solving and how is that benefiting you?
Help desk and workflow systems
Best CRM App
What do you like best about the product?
Improved Customer Service
Automation of workflows and tasks
Greater efficiency for multiple teams
Great for reporting and dashboard presentation
Automation of workflows and tasks
Greater efficiency for multiple teams
Great for reporting and dashboard presentation
What do you dislike about the product?
This is the best tool which I have used. I certainly do not have anything to dislike
What problems is the product solving and how is that benefiting you?
Improved customer service interms if faster and reliable query resolution.
Automation of the workflows and tasks with proper entitlements setup to manage the tickets.
Automation of the workflows and tasks with proper entitlements setup to manage the tickets.
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