Agentforce Service
Salesforce, Inc.External reviews
6,984 reviews
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Overall very helpful
What do you like best about the product?
We can do most of our work all through Salesforce. Track all interactions with clients, communicate internally, run internal reports, etc.
What do you dislike about the product?
Sometimes the flow isn't as convenient as we would like.
What problems is the product solving and how is that benefiting you?
We are able to track interactions with clients and communicate cross-departmentally.
Recommendations to others considering the product:
I would definitely recommend Salseforce. They continue to improve and add more features. Overall, a very useful tool.
User Friendly
What do you like best about the product?
I like the ability of being able to personalize my dashboard, and see only what I want to see
What do you dislike about the product?
Too many reporting options to choose from, some that are titled are confusing.
What problems is the product solving and how is that benefiting you?
I use this as a Project Manager to work through and track projects. It is very easy to see where a project is at any time. Also the reporting ability within
Recommendations to others considering the product:
This is a great tool and i have used it at many different companies. Each company I have used it with had it personalized to their own business needs which is important no matter what kind of business you are using this for.
Great tool for tracking
What do you like best about the product?
it is extremely user friendly and helps us keep track of our tasks at hand
What do you dislike about the product?
bugs that occur within the opportunities
What problems is the product solving and how is that benefiting you?
it helps us keep track of different tasks at hand and is able to generate simple reports for us to look at.
Not User Friendly
What do you like best about the product?
Mobile access is a plus so i can see appointments on the go.
What do you dislike about the product?
Not very user friendly to pull reports. Also to enter a business account is a lot of unnecessary steps that are repetitive.
What problems is the product solving and how is that benefiting you?
Keeps track of all our clients. Projects completed or open for clients.
Salesforce products are awesome
What do you like best about the product?
Cloud based, easy to use for end customers, intuitive for support agents
What do you dislike about the product?
Needs to incorporate more AI when resolving cases
What problems is the product solving and how is that benefiting you?
Provoding continual support
Customizable with nearly unlimited ability
What do you like best about the product?
I could setup everything the way it works best for me and the same to all other employees.
What do you dislike about the product?
There is a-lot of moving parts and you can sometimes get lost in the minutiae
What problems is the product solving and how is that benefiting you?
reduction of man hours used and organization have benefitted greatly.
Recommendations to others considering the product:
Take your time and ask questions. Salesforce is good at getting you the people you need to do what you want. Make sure you have all the information on the things you need.
Amazing data flow
What do you like best about the product?
Very useful when checking on important customers for hours on end
What do you dislike about the product?
i experience a lot of crashing when using any other browser than chrome
What problems is the product solving and how is that benefiting you?
Salesforce is a much easier and convenient alternative than Mastermind when it comes to finding customers information in our system
Salesforce for Helpdesk
What do you like best about the product?
It keeps all agents up to date with tickets and clients.
What do you dislike about the product?
There are not any dislikes at this time.
What problems is the product solving and how is that benefiting you?
Salesforce keeps everything at a click away. Everything is updated by the minute.
Awesome tool
What do you like best about the product?
It so easy to use. All the conversations on a case is in one place.
What do you dislike about the product?
This does not allow linking multiple related cases.
What problems is the product solving and how is that benefiting you?
Moving away from an old tool we use for tickets.
Salesforce
What do you like best about the product?
I like that it basically has everything you need to know about a specific account.
What do you dislike about the product?
It's confusing to use sometimes. Things are just scattered and it's kinda difficult to navigate.
What problems is the product solving and how is that benefiting you?
I honestly don't really use it much in my position because I don't need to. I just look up an organization when a client doesn't provide me with that info.
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