Agentforce Service
Salesforce, Inc.External reviews
6,984 reviews
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Easy to Use Platform
What do you like best about the product?
This is an easy to use platform that has many quick access links and the search function is great!
What do you dislike about the product?
It can be confusing to use at first if you dont have training on the product.
What problems is the product solving and how is that benefiting you?
This is the system we use to track all client request and it is wonderful, easy to use and its clear what client each case belongs to.
Recommendations to others considering the product:
This is a great service if you have many clients that you provide services for and need a way to track those services and pull reports.
Salesforce Knowledge was the best guide!
What do you like best about the product?
Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.
What do you dislike about the product?
Sometimes I like to just watch an instructional video to understand. Also wish there was a formula databank somewhere.
What problems is the product solving and how is that benefiting you?
Capturing sales leads, market sharing, and Campaign Marketing tools.
Recommendations to others considering the product:
If you have someone helping you setup the site along the way make sure you are learning as they show yo things. Salesforce Knowledge and Trailhead are amazing tools.
Super helpful and easy to use
What do you like best about the product?
What I like best is how easy I'm able to search through articles with the list view. With this option I can see the main categories for topics and then use the dropdown to navigate through the subcategories for that topic. This helps me to stay organized with all the articles and learn more about each product. Not only that but I can go through the list one by one until I find a solution to my question.
What do you dislike about the product?
What I dislike is how it's hard to toggle to the Knowledgebase in Salesforce. Everytime I open up Salesforce, I have to click on the dropdown list in order to toggle back to Knowledgebase which can take up quite some time especially if I'm doing multiple sources. There should be a way to have a direct link to Knowledgebase so I don't have to keep toggling back and forth.
Also, there should be a preview option for each search result. For instance, when you hover over the link there should be a way to see the keywords from that article so you know you're reading the right one before opening it up.
Also, there should be a preview option for each search result. For instance, when you hover over the link there should be a way to see the keywords from that article so you know you're reading the right one before opening it up.
What problems is the product solving and how is that benefiting you?
I work in both a customer-facing and internal sales-facing role. Our sales team often needs product help aka "product experts." Salesforce Knowledgebase allows me to easily look up questions about products and from there gather information and funnel it back to our sales team. Not only that, but with our customers as well, anytime they have a question, I"m able to easily find that answer on the fly by typing in some search terms. Since we're able to reply faster, this leads to increased customer satisfaction scores.
Recommendations to others considering the product:
I would strongly recommend this product to anyone looking to broaden their product knowledge for the company that you're working for. With just one click, you're able to learn more in-depth about the product offerings in a company. Not only that but from an admin POV, it's a super organized way to keep all your articles organized so that at any time if any employee has a question, they can just type in some keywords and find the solution to their question.
Terello
What do you like best about the product?
It's free for small companies and startups so it made us decide our duties and responsibilities better.
What do you dislike about the product?
None so far. Just setting up could be a little more easier.
What problems is the product solving and how is that benefiting you?
We used it to define roles and duties.And for task management.
Great Option!
What do you like best about the product?
Great option to provide your customers during time at the office.
What do you dislike about the product?
There really isn't anything to dislike. Customers always appreciate the fast reaponses
What problems is the product solving and how is that benefiting you?
Customers in the field werr able to ask questions and we were able to answer immediately. No waiting for an email or a call.
Good product for mobile messaging solution
What do you like best about the product?
It is a 2 way messaging channel, it has a lot of good features like bulk messages, facebook messaging, picture messaging etc.
What do you dislike about the product?
Nothing yet. I am in the process of exploring all its features.
What problems is the product solving and how is that benefiting you?
Users do not need to call the helpdesk for general information. This can be provided using this tool.
Recommendations to others considering the product:
Licensing fee could be less.
What a fun lead generation product
What do you like best about the product?
I like the social media integration / look-feel on the program. I liked the intuitiveness while not taking away from the basic purpose of the program. It enhances the things a company can do in multiple deparments (not just sales) which is useful.
What do you dislike about the product?
Could be useful outside of the sales department in a more broad way. I wish I had more access to this product. I use it daily but I wish it could also be used as a helpdesk and not just as lead generation (I feel like salesforce would crush the helpdesk software industry).
What problems is the product solving and how is that benefiting you?
Lead management
Really useful
What do you like best about the product?
It is intuitive and has a good user interface. Really helpful for onboarding.
What do you dislike about the product?
Sometimes finding help when you have questions is hard and support can be a little drawn out of a process
What problems is the product solving and how is that benefiting you?
Managing our sales info
Great experience. All information in one place. Easy to use
What do you like best about the product?
It's easy to use and contains everything needed in one source
What do you dislike about the product?
Slow.. Takes a while to load and crashes frequently
What problems is the product solving and how is that benefiting you?
Bank errors. Workflows allow for fewer mistakes
Recommendations to others considering the product:
Definitely worth using.
Using salesforce
What do you like best about the product?
I really liked that it had it's own tabs on one page instead of separate different pages.
What do you dislike about the product?
I didnt like that it would take a while to load while trying to switch to the next page on the workflow.
What problems is the product solving and how is that benefiting you?
Salesforce wouldnt have the changes we needed immediately as we would have to wait until they could approve them. The benefit was that it let us do the job while we had it even though there were a few hiccups.
Recommendations to others considering the product:
It would be nicer if the changes could be done in real time.
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