Agentforce Service
Salesforce, Inc.External reviews
6,984 reviews
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Quick implementation of Customer support and messaging
What do you like best about the product?
The tool is channel/messaging paltform agnostic giving the customers freedom to message through traditional (SMS) or social media and get their responses
What do you dislike about the product?
We found it hard to integrate this tool with our in-house CRM tool . Currently we have amanual fix through data reports , hope to see if more flexibility added to the tool in the future.
What problems is the product solving and how is that benefiting you?
We realised that our customers always had a similar set of questions.we used the tool to automate the responses to the customers as well as get the information in aplatform agonsotic manner to the customers
Amazingly versatile
What do you like best about the product?
You can use it in literally any business setting in any domain
What do you dislike about the product?
Honestly it's hard to come up with any negatives, it's fast easy and solid
What problems is the product solving and how is that benefiting you?
Using it as a CRM, connecting it to other apps
Salesforce Service Cloud
What do you like best about the product?
I love that salesforce allows you to have all departments on one "page"
What do you dislike about the product?
There are quite a few updates, sometimes hard to adjust but not too bad.
What problems is the product solving and how is that benefiting you?
Unified source of information. Makes it easy for transparency.
Recommendations to others considering the product:
LOVE SALESFORCE. Easy and simple platform for ALL DEPARTMENTS!
Best CRM Software
What do you like best about the product?
Only used as a tester version but it was always useful for me as an independent freelancer worker which is useful to me maintain schedules and deals management and managing events
What do you dislike about the product?
Didn't find a single con about this CRM
What problems is the product solving and how is that benefiting you?
Really the best Customer-Relationship Management Software in these days.
Recommendations to others considering the product:
The best CRM Software you cant find no where else
Salesforce knowledge utility
What do you like best about the product?
easy of UI functionality is probably thee best thing in this product.It is probably the most well thought tool in market needing this domian
What do you dislike about the product?
The product is yet to mature completely and not sure how it handles high loads
What problems is the product solving and how is that benefiting you?
trying to build knowledge repository for salesforce knowledge.
Great resource
What do you like best about the product?
All the resources you need and easy to find info all in one place
What do you dislike about the product?
I cant think of anything at this moment..
What problems is the product solving and how is that benefiting you?
Prospecting is easier when knowledge is open and available.
New implementation
What do you like best about the product?
Salesforce automates a lot of services that we usually have to do manually
What do you dislike about the product?
It is hard to navigate and almost too many options for customization
What problems is the product solving and how is that benefiting you?
Able to speed up time for delivery of services as well as create a hub for communication with clients, partners, and our customers
Love the features
What do you like best about the product?
Love the features and user friendly layout
What do you dislike about the product?
No dislikes. Would be great if there was am application for pc
What problems is the product solving and how is that benefiting you?
Help desk tickets and crm
Salesforce is the best SaaS out there
What do you like best about the product?
I love the fact that Salesforce is a great platform which is very easy to integrate with other data warehouses.
What do you dislike about the product?
I don't dislike anything as of right now
What problems is the product solving and how is that benefiting you?
I currently use service cloud for user case management. it is a great tool for case management and offers great tools like task assignment, escalation rules and other automation based on predefined rules.
Recommendations to others considering the product:
It is a great tool that has a ton of resources to offer.
Salesforce
What do you like best about the product?
We use for CRM but also in hour help desk and everyone I work with loves it .
What do you dislike about the product?
Sometimes a little slow because we have hundreds of ppl using it at the same time
What problems is the product solving and how is that benefiting you?
We are able to link all the different departments together
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