Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce products are awesome
What do you like best about the product?
Cloud based, easy to use for end customers, intuitive for support agents
What do you dislike about the product?
Needs to incorporate more AI when resolving cases
What problems is the product solving and how is that benefiting you?
Provoding continual support
Customizable with nearly unlimited ability
What do you like best about the product?
I could setup everything the way it works best for me and the same to all other employees.
What do you dislike about the product?
There is a-lot of moving parts and you can sometimes get lost in the minutiae
What problems is the product solving and how is that benefiting you?
reduction of man hours used and organization have benefitted greatly.
Recommendations to others considering the product:
Take your time and ask questions. Salesforce is good at getting you the people you need to do what you want. Make sure you have all the information on the things you need.
Amazing data flow
What do you like best about the product?
Very useful when checking on important customers for hours on end
What do you dislike about the product?
i experience a lot of crashing when using any other browser than chrome
What problems is the product solving and how is that benefiting you?
Salesforce is a much easier and convenient alternative than Mastermind when it comes to finding customers information in our system
Salesforce for Helpdesk
What do you like best about the product?
It keeps all agents up to date with tickets and clients.
What do you dislike about the product?
There are not any dislikes at this time.
What problems is the product solving and how is that benefiting you?
Salesforce keeps everything at a click away. Everything is updated by the minute.
Awesome tool
What do you like best about the product?
It so easy to use. All the conversations on a case is in one place.
What do you dislike about the product?
This does not allow linking multiple related cases.
What problems is the product solving and how is that benefiting you?
Moving away from an old tool we use for tickets.
Salesforce
What do you like best about the product?
I like that it basically has everything you need to know about a specific account.
What do you dislike about the product?
It's confusing to use sometimes. Things are just scattered and it's kinda difficult to navigate.
What problems is the product solving and how is that benefiting you?
I honestly don't really use it much in my position because I don't need to. I just look up an organization when a client doesn't provide me with that info.
Easy to Use Platform
What do you like best about the product?
This is an easy to use platform that has many quick access links and the search function is great!
What do you dislike about the product?
It can be confusing to use at first if you dont have training on the product.
What problems is the product solving and how is that benefiting you?
This is the system we use to track all client request and it is wonderful, easy to use and its clear what client each case belongs to.
Recommendations to others considering the product:
This is a great service if you have many clients that you provide services for and need a way to track those services and pull reports.
Salesforce Knowledge was the best guide!
What do you like best about the product?
Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.
What do you dislike about the product?
Sometimes I like to just watch an instructional video to understand. Also wish there was a formula databank somewhere.
What problems is the product solving and how is that benefiting you?
Capturing sales leads, market sharing, and Campaign Marketing tools.
Recommendations to others considering the product:
If you have someone helping you setup the site along the way make sure you are learning as they show yo things. Salesforce Knowledge and Trailhead are amazing tools.
Super helpful and easy to use
What do you like best about the product?
What I like best is how easy I'm able to search through articles with the list view. With this option I can see the main categories for topics and then use the dropdown to navigate through the subcategories for that topic. This helps me to stay organized with all the articles and learn more about each product. Not only that but I can go through the list one by one until I find a solution to my question.
What do you dislike about the product?
What I dislike is how it's hard to toggle to the Knowledgebase in Salesforce. Everytime I open up Salesforce, I have to click on the dropdown list in order to toggle back to Knowledgebase which can take up quite some time especially if I'm doing multiple sources. There should be a way to have a direct link to Knowledgebase so I don't have to keep toggling back and forth.
Also, there should be a preview option for each search result. For instance, when you hover over the link there should be a way to see the keywords from that article so you know you're reading the right one before opening it up.
Also, there should be a preview option for each search result. For instance, when you hover over the link there should be a way to see the keywords from that article so you know you're reading the right one before opening it up.
What problems is the product solving and how is that benefiting you?
I work in both a customer-facing and internal sales-facing role. Our sales team often needs product help aka "product experts." Salesforce Knowledgebase allows me to easily look up questions about products and from there gather information and funnel it back to our sales team. Not only that, but with our customers as well, anytime they have a question, I"m able to easily find that answer on the fly by typing in some search terms. Since we're able to reply faster, this leads to increased customer satisfaction scores.
Recommendations to others considering the product:
I would strongly recommend this product to anyone looking to broaden their product knowledge for the company that you're working for. With just one click, you're able to learn more in-depth about the product offerings in a company. Not only that but from an admin POV, it's a super organized way to keep all your articles organized so that at any time if any employee has a question, they can just type in some keywords and find the solution to their question.
Terello
What do you like best about the product?
It's free for small companies and startups so it made us decide our duties and responsibilities better.
What do you dislike about the product?
None so far. Just setting up could be a little more easier.
What problems is the product solving and how is that benefiting you?
We used it to define roles and duties.And for task management.
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