Agentforce Service
Salesforce, Inc.External reviews
6,983 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Sales-force User
What do you like best about the product?
I love the fact I can go back and review everything withing sales force about customer order. Great for managing customers calls and emails.
What do you dislike about the product?
I don't like that five 9 sometimes does not connect
What problems is the product solving and how is that benefiting you?
We are stacking information for customer weather it be a complaint or feedback or even just questions.
Salesforce is the facebook for work
What do you like best about the product?
its very user friendly and easy to use. it makes sense.
What do you dislike about the product?
i dislike the colors; it hurts my eyes when i look at it for too long
What problems is the product solving and how is that benefiting you?
instead of having data on 4 different sites, they all come together just by using the one salesforce program.
Recommendations to others considering the product:
you should use it, but make sure your workers really understand it before launching the process
Social Media Like
What do you like best about the product?
It's like using Facebook, so someone just starting out using this would have an easy time navigating and figuring out how things work. People can "tag" you in things also.
What do you dislike about the product?
Notifications can be a bit disorganized and jumbled together which isn't good if you are working on something that is urgent/ time sensitive.
What problems is the product solving and how is that benefiting you?
In my opinion it doesn't solve much. you are informed of certain things with Salesforce and it's nice that you can "tag" people in something so many people can be aware of a certain topic/ issue.
Csr chat operator
What do you like best about the product?
Ease of use was exceptional very simple process
What do you dislike about the product?
Its a little slow at updating would like to see more frequent updates on software
What problems is the product solving and how is that benefiting you?
Has a lot to work wit0h
Easy to use
What do you like best about the product?
I really like that it is easy to use and can keep all information needed in one spot.
What do you dislike about the product?
I wished that it did have a desk notification that can be set up for when something is new in there.
What problems is the product solving and how is that benefiting you?
Allows me to communicate with my team about my call audits.
Clunky and Slow - There must be a better way
What do you like best about the product?
The main benefit of Salesforce Service Cloud is that it can be used to build a team inbox and you can answer customer inquiries from different email addresses. There are also a number of ways that you can customize the layout and metrics reporting.
What do you dislike about the product?
The processing time that it takes for any action at all. Anytime I click on anything or update information, I'm waiting at least 5 - 10 seconds for the information to log. Emailing only supports text, so you're out of luck if you need to paste an image or screenshot. Very limited messaging capabilities.
What problems is the product solving and how is that benefiting you?
Using to answer support inquiries from clients. The main benefit is we have a dumping ground for emails that we can assign and distribute.
Recommendations to others considering the product:
Don't.
Basic HelpDesk with Integration Capabilities
What do you like best about the product?
My favorite thing about Salesforce is the InContact Phone Integration.
What do you dislike about the product?
The amount of redundancy required in case escalation could be greatly improved.
What problems is the product solving and how is that benefiting you?
Business problems solved by Salesforce include the ability to track our known issues from multiple environments in one place using tags and reference numbers
Saves time and boosts productivity
What do you like best about the product?
Serves as a one-stop shop for agents engaging with customers to look up information, make decisions based on analytics, and close deals and attach related notes. Lets organization look at customer satisfaction and expectations versus real-time stats.
What do you dislike about the product?
Needs personnel to be trained in Salesforce CRM for them to completely understand and exploit its benefits. Not that effective as a standalone application.
What problems is the product solving and how is that benefiting you?
Customer engagement, improving customer satisfaction, and boosting agent productivity.
Recommendations to others considering the product:
Easier interface which requires less training and saves time on training as well as maintenance.
Salesforce Review for Business
What do you like best about the product?
Ability to track notes and information specific to a client and be able to log info in an organized and easily accessible manner.
What do you dislike about the product?
Specifically, outbound email procedure from within. Logs emails separately per response rather than in a single thread.
What problems is the product solving and how is that benefiting you?
Ability to track client relationship history with internal representatives and service provided to them in the past.
Generally great but can be a bit clunky.
What do you like best about the product?
I like the ease of use. I was able to learn how to use Service Cloud pretty quickly.
What do you dislike about the product?
Finding anything outside of the standard queue seems to be a bit difficult. It's never just one easy step.
What problems is the product solving and how is that benefiting you?
Our support queue is made pretty seamless through Service Cloud.
showing 5,651 - 5,660