Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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Great Option!
What do you like best about the product?
Great option to provide your customers during time at the office.
What do you dislike about the product?
There really isn't anything to dislike. Customers always appreciate the fast reaponses
What problems is the product solving and how is that benefiting you?
Customers in the field werr able to ask questions and we were able to answer immediately. No waiting for an email or a call.
Good product for mobile messaging solution
What do you like best about the product?
It is a 2 way messaging channel, it has a lot of good features like bulk messages, facebook messaging, picture messaging etc.
What do you dislike about the product?
Nothing yet. I am in the process of exploring all its features.
What problems is the product solving and how is that benefiting you?
Users do not need to call the helpdesk for general information. This can be provided using this tool.
Recommendations to others considering the product:
Licensing fee could be less.
What a fun lead generation product
What do you like best about the product?
I like the social media integration / look-feel on the program. I liked the intuitiveness while not taking away from the basic purpose of the program. It enhances the things a company can do in multiple deparments (not just sales) which is useful.
What do you dislike about the product?
Could be useful outside of the sales department in a more broad way. I wish I had more access to this product. I use it daily but I wish it could also be used as a helpdesk and not just as lead generation (I feel like salesforce would crush the helpdesk software industry).
What problems is the product solving and how is that benefiting you?
Lead management
Really useful
What do you like best about the product?
It is intuitive and has a good user interface. Really helpful for onboarding.
What do you dislike about the product?
Sometimes finding help when you have questions is hard and support can be a little drawn out of a process
What problems is the product solving and how is that benefiting you?
Managing our sales info
Great experience. All information in one place. Easy to use
What do you like best about the product?
It's easy to use and contains everything needed in one source
What do you dislike about the product?
Slow.. Takes a while to load and crashes frequently
What problems is the product solving and how is that benefiting you?
Bank errors. Workflows allow for fewer mistakes
Recommendations to others considering the product:
Definitely worth using.
Using salesforce
What do you like best about the product?
I really liked that it had it's own tabs on one page instead of separate different pages.
What do you dislike about the product?
I didnt like that it would take a while to load while trying to switch to the next page on the workflow.
What problems is the product solving and how is that benefiting you?
Salesforce wouldnt have the changes we needed immediately as we would have to wait until they could approve them. The benefit was that it let us do the job while we had it even though there were a few hiccups.
Recommendations to others considering the product:
It would be nicer if the changes could be done in real time.
Quick implementation of Customer support and messaging
What do you like best about the product?
The tool is channel/messaging paltform agnostic giving the customers freedom to message through traditional (SMS) or social media and get their responses
What do you dislike about the product?
We found it hard to integrate this tool with our in-house CRM tool . Currently we have amanual fix through data reports , hope to see if more flexibility added to the tool in the future.
What problems is the product solving and how is that benefiting you?
We realised that our customers always had a similar set of questions.we used the tool to automate the responses to the customers as well as get the information in aplatform agonsotic manner to the customers
Amazingly versatile
What do you like best about the product?
You can use it in literally any business setting in any domain
What do you dislike about the product?
Honestly it's hard to come up with any negatives, it's fast easy and solid
What problems is the product solving and how is that benefiting you?
Using it as a CRM, connecting it to other apps
Salesforce Service Cloud
What do you like best about the product?
I love that salesforce allows you to have all departments on one "page"
What do you dislike about the product?
There are quite a few updates, sometimes hard to adjust but not too bad.
What problems is the product solving and how is that benefiting you?
Unified source of information. Makes it easy for transparency.
Recommendations to others considering the product:
LOVE SALESFORCE. Easy and simple platform for ALL DEPARTMENTS!
Best CRM Software
What do you like best about the product?
Only used as a tester version but it was always useful for me as an independent freelancer worker which is useful to me maintain schedules and deals management and managing events
What do you dislike about the product?
Didn't find a single con about this CRM
What problems is the product solving and how is that benefiting you?
Really the best Customer-Relationship Management Software in these days.
Recommendations to others considering the product:
The best CRM Software you cant find no where else
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