Agentforce Service
Salesforce, Inc.External reviews
6,983 reviews
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External reviews are not included in the AWS star rating for the product.
Good application if you are in customer service business
What do you like best about the product?
The interface looks good on the eyes.
Easy to use.
User-friendly.
Makes it easier to document interactions with the customer.
Cloud-based.
Does not freeze at all.
I can easily manage my cases.
Easy to use.
User-friendly.
Makes it easier to document interactions with the customer.
Cloud-based.
Does not freeze at all.
I can easily manage my cases.
What do you dislike about the product?
Salesforce overall is a good application. There is really nothing about it that I don't like. However, if I have to say something, it would be that it does not provide too many options for personalisation.
What problems is the product solving and how is that benefiting you?
It has helped manage customer cases. As soon as you open a case, it gives an overview of the whole case which leads to saving so much time and effort. It is cloud-based so does not freeze like other sales applications.
Recommendations to others considering the product:
Good application to manage customer cases.
Ease of Development
What do you like best about the product?
It is very easy to set up a new portal and setting up new users to access the portal.
The Customer Portal is highly customizable and I have been involved with several projects from the development side of the business. We had set up several customers logging into the same portal and adjust the screens and pages necessary for each individual customer. Deploying from the Staging environment to Production takes some time to get used to. You have to make sure that you have above a certain percentage of code that has been tested. Without this being met, you are unable to deploy to production. If there is a nuance between Staging and Production test code, you could have an issue on Deployment night.
The Customer Portal is highly customizable and I have been involved with several projects from the development side of the business. We had set up several customers logging into the same portal and adjust the screens and pages necessary for each individual customer. Deploying from the Staging environment to Production takes some time to get used to. You have to make sure that you have above a certain percentage of code that has been tested. Without this being met, you are unable to deploy to production. If there is a nuance between Staging and Production test code, you could have an issue on Deployment night.
What do you dislike about the product?
Being able to hide and show various tabs based on the users role was tricky to implement. If you have to create something that deviates from the normal Saleforce offering was difficult.
What problems is the product solving and how is that benefiting you?
We wanted to satisfy several customers accessing single point of entry to be able to provide return products to a customer. By allowing different companies to log into the same portal, Salesforce is able to adjust the look and feel for each customers experience. This being all configurable.
Recommendations to others considering the product:
If you require users to log into a system and have the site customized to specific user roles, this product would be good to try and implement your solution with.
Great Tool for Tracking Information
What do you like best about the product?
I like that SalesForce easily tracks customer information. Through cases and logged emails, it’s easy to track a customer’s interactions with coworkers
What do you dislike about the product?
I don’t like that progress can’t be automatically saved, and some tasks take many clicks to get to the needed results.
What problems is the product solving and how is that benefiting you?
Tracking customer interactions with many different departments they connect with.
Great Product with easy customization
What do you like best about the product?
- I love the simple configurations you can do with a click of a few buttons.
- Strong community (helps find answers)
- Great Certifications
- Trailhead is the best!
- Strong community (helps find answers)
- Great Certifications
- Trailhead is the best!
What do you dislike about the product?
- I don't like the complexity of data loader although, seems unavoidable.
What problems is the product solving and how is that benefiting you?
We're connecting Agents with customers to solve HR needs.
It's been great to track production via reports to see how Agents are doing.
It's been great to track production via reports to see how Agents are doing.
Recommendations to others considering the product:
Get Service Cloud certified people!
Work life is MUCH easier!
What do you like best about the product?
I love that Salesforce is easy to use and easy to train other's to use. I can find everything I need quickly and don't have to wait for pages to load.
What do you dislike about the product?
Nothing really. It works really well for what we need.
What problems is the product solving and how is that benefiting you?
Application runs smoothly and never lags. I can enter a search term and my results load quickly and efficiently. It makes our workday much more production.
Great for Client Based Businesses
What do you like best about the product?
Great way to track potential clients and then activate
What do you dislike about the product?
The system glitches sometimes and deletes the potential client
What problems is the product solving and how is that benefiting you?
Activating the client can have some issues when trying to get it to another service
Walking on Clouds!
What do you like best about the product?
I love how Salesforce in general is very user friendly! The layouts and moving around is very nice.
What do you dislike about the product?
Managing the layouts and fields can be challenging. The wording for non-pros of Salesforce can be a bit confusing.
What problems is the product solving and how is that benefiting you?
The Service Cloud allows us to keep all our 'customers' in the database neatly, with a great deal of info on each.
Using Salesforce is an amazing experience
What do you like best about the product?
love the fact that I was able to start learning through the test version called trailhead even before I could have the paid app.
The Salesforce software is also user friendly that works well on almost also device, be it mobile or PC
I love that I get to join the telegram group where other Salesforce software users, and professionals interacts and share ideas
Lastly I love the fact that my progress can be updated on my Linkedln professional profile so as for my new knowledge to get noticed
The Salesforce software is also user friendly that works well on almost also device, be it mobile or PC
I love that I get to join the telegram group where other Salesforce software users, and professionals interacts and share ideas
Lastly I love the fact that my progress can be updated on my Linkedln professional profile so as for my new knowledge to get noticed
What do you dislike about the product?
The fact that there seems to be so many modules on the platform. Also when some of the groups have similar names it can be hard to distinguish between the teams to ensure payments are credited to the correct account. But it was easy for us to find a solution to that among ourselves.
What problems is the product solving and how is that benefiting you?
It allowed us to keep track of customers and leads, and automate some of our marketing.
Awesome CRM
What do you like best about the product?
It's really a great CRM with easy to use feature and latest releases are super awsome
What do you dislike about the product?
It has bbit of limitations as it's cloud based crm
What problems is the product solving and how is that benefiting you?
Mostly CRM based automation and onboarding of new clients
Reduced Cost and Effective Tracking of SalesTeam
What do you like best about the product?
My Marketing team and Sales team uses Salesforce on a daily basis to manage the new and existing clients. WIth customized workflow, we can easily create cases and track them using Salesforce.
Visual Dashboards are helpful for the leads and management on projected revenue and track the current clients requests.
Visual Dashboards are helpful for the leads and management on projected revenue and track the current clients requests.
What do you dislike about the product?
Faced few issues while integrating with Azure.
When my development team generates reports, they had to open each case and upload it for the sales team. The option to integrate email attachments to be added to salesforce cases was missing and much needed item.
When my development team generates reports, they had to open each case and upload it for the sales team. The option to integrate email attachments to be added to salesforce cases was missing and much needed item.
What problems is the product solving and how is that benefiting you?
Initially when looking for a CRM tool for my sales team, everyone suggested Salesforce to me as it is very innovate tool that delivers all the requirements for the individual needs and perfect for management. After doing some basic research, we bought this tool and very happy. Online support and forms are very active and answers the questions we have. With the UI, we can easily train the new sales persons.
Recommendations to others considering the product:
Amazing tool if your Sales team has to coordinate with more than one team. With cloud, Salesforce can be easily accessed from various parts of the world.
User forums are very active and helps you on any issue you might face.
With it's innovative ideas and great user interface, Salesforce is one of the best CRM in the current market.
Dashboards help management to track the teams progress.
Workflows help Sales team to collaborate internally well to close the deal.
User forums are very active and helps you on any issue you might face.
With it's innovative ideas and great user interface, Salesforce is one of the best CRM in the current market.
Dashboards help management to track the teams progress.
Workflows help Sales team to collaborate internally well to close the deal.
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