Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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Salesforce knowledge utility
What do you like best about the product?
easy of UI functionality is probably thee best thing in this product.It is probably the most well thought tool in market needing this domian
What do you dislike about the product?
The product is yet to mature completely and not sure how it handles high loads
What problems is the product solving and how is that benefiting you?
trying to build knowledge repository for salesforce knowledge.
Great resource
What do you like best about the product?
All the resources you need and easy to find info all in one place
What do you dislike about the product?
I cant think of anything at this moment..
What problems is the product solving and how is that benefiting you?
Prospecting is easier when knowledge is open and available.
New implementation
What do you like best about the product?
Salesforce automates a lot of services that we usually have to do manually
What do you dislike about the product?
It is hard to navigate and almost too many options for customization
What problems is the product solving and how is that benefiting you?
Able to speed up time for delivery of services as well as create a hub for communication with clients, partners, and our customers
Love the features
What do you like best about the product?
Love the features and user friendly layout
What do you dislike about the product?
No dislikes. Would be great if there was am application for pc
What problems is the product solving and how is that benefiting you?
Help desk tickets and crm
Salesforce is the best SaaS out there
What do you like best about the product?
I love the fact that Salesforce is a great platform which is very easy to integrate with other data warehouses.
What do you dislike about the product?
I don't dislike anything as of right now
What problems is the product solving and how is that benefiting you?
I currently use service cloud for user case management. it is a great tool for case management and offers great tools like task assignment, escalation rules and other automation based on predefined rules.
Recommendations to others considering the product:
It is a great tool that has a ton of resources to offer.
Salesforce
What do you like best about the product?
We use for CRM but also in hour help desk and everyone I work with loves it .
What do you dislike about the product?
Sometimes a little slow because we have hundreds of ppl using it at the same time
What problems is the product solving and how is that benefiting you?
We are able to link all the different departments together
I really enjoy the service cloud its very user friendly and great for troubleshooting
What do you like best about the product?
The ability to recieve an great amount of information in a service request.
What do you dislike about the product?
I cant think of anything I dislike about it.
What problems is the product solving and how is that benefiting you?
Troubleshooting escalated issues tier 2 and 3 I think its informative provides great tools to utilize in assiting the clients needs.
Recommendations to others considering the product:
none
Sales-force User
What do you like best about the product?
I love the fact I can go back and review everything withing sales force about customer order. Great for managing customers calls and emails.
What do you dislike about the product?
I don't like that five 9 sometimes does not connect
What problems is the product solving and how is that benefiting you?
We are stacking information for customer weather it be a complaint or feedback or even just questions.
Salesforce is the facebook for work
What do you like best about the product?
its very user friendly and easy to use. it makes sense.
What do you dislike about the product?
i dislike the colors; it hurts my eyes when i look at it for too long
What problems is the product solving and how is that benefiting you?
instead of having data on 4 different sites, they all come together just by using the one salesforce program.
Recommendations to others considering the product:
you should use it, but make sure your workers really understand it before launching the process
Social Media Like
What do you like best about the product?
It's like using Facebook, so someone just starting out using this would have an easy time navigating and figuring out how things work. People can "tag" you in things also.
What do you dislike about the product?
Notifications can be a bit disorganized and jumbled together which isn't good if you are working on something that is urgent/ time sensitive.
What problems is the product solving and how is that benefiting you?
In my opinion it doesn't solve much. you are informed of certain things with Salesforce and it's nice that you can "tag" people in something so many people can be aware of a certain topic/ issue.
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