Agentforce Service
Salesforce, Inc.External reviews
6,983 reviews
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Salesforce review
What do you like best about the product?
It is a fully featured helpdesk software and helps in doing everything in automated and efficient manner. Mobile connectivity is another feature which allows it being used from anywhere.
What do you dislike about the product?
The cost of salesforce service is on the higher side as compared to other helpdesk solutions. If we can tutorials having detailed information which can help to train the employees.
What problems is the product solving and how is that benefiting you?
It is actually very simple to use and integrates very easily with other systems. There is no need for additional forms of communication, documents, spreadsheets etc.
Salesforce Cloud Service
What do you like best about the product?
1. This software helpful for wide range of areas like in marketing, sales, operations and advanced client management and its allow you to have a clear and definitive idea of the state of your business as well as your sales in general as well as your work team.
2. It has provided extensive reporting and analytics.
3. It's easy to set up.
2. It has provided extensive reporting and analytics.
3. It's easy to set up.
What do you dislike about the product?
It should support better email functionality from write in the system. Not all customers choose to integrate their Gmail or Outlook accounts to work from those native email platforms, but in stead will email directly from within sales force and the functionality could be improved for a better user experience.
What problems is the product solving and how is that benefiting you?
Saurabh
Recommendations to others considering the product:
Yes I will recommend this to our clients.
Helps organize and customizeable
What do you like best about the product?
I like that we are able to add in what we need into the salesforce CRM and customize it the way we can. One organization's saleforce is going to look completely different than another one because of the way that we are able to customize and adapt
What do you dislike about the product?
Salesforce reports get messy, expecially when pulling reports from opportunities/education/etc.
What problems is the product solving and how is that benefiting you?
Able to schedule follow ups and track our students throughout the program. I've been able to keep track of which of my students are meant to graduate and who needs registered, as well as help match prospects with current students.
Salesforce Service Cloud
What do you like best about the product?
Easy to use, connected to SFDC sales cloud, tracking case status, comments, and follow-ups
What do you dislike about the product?
Without salesforce service console, it is hard to see all the related records all at once in a single view
What problems is the product solving and how is that benefiting you?
supporting customers about their issue without seeing their previous support issues and updates
Recommendations to others considering the product:
Make sure you have a good implementation partner that is able to understand all of your requirements before you start using it. It needs to be customized to your processes and your customer data should be imported into Salesforce
Powerful Tool for a company of any size.
What do you like best about the product?
It integrates with so many software tools for businesses, including the company I work for's product!
What do you dislike about the product?
Things seem a little dated at times because of this being a staple for many for so long. A little bit of a facelift would be welcoming.
What problems is the product solving and how is that benefiting you?
We use this tool to run all day to day tasks for our customer success team. The customization options within the portal is ideal for our company when scaling.
Recommendations to others considering the product:
none!
SalesForce for Schools
What do you like best about the product?
There are a handful of aspects that make SalesForce easy to love. First and foremost is the way in which it integrates with other services as a CRM. We use Classy for a donation platform, and that ultimately allows us to skip over exporting and importing our information.
What do you dislike about the product?
Dislike is sort of simple, and that has to do with the reporting function of SalesForce. It's easy enough to spend time customizing a report, but saved reports become less easy to navigate, we've heard. Or perhaps it's that we can't share reports across user bases as easily, and that causes us to run into some trouble.
What problems is the product solving and how is that benefiting you?
Problem solving wise, we needed a CRM that could help us reduce time navigating between systems for info and SalesForce not only integrates across platforms, but synthesizes those files we need most.
Recommendations to others considering the product:
I would say this product guarantees you the opportunities to integrate other systems, and that alone improves upon cost-benefit.
SalesForce Help desk
What do you like best about the product?
The ability to create, delete or modify user accounts, reassign work during transistons easily.
What do you dislike about the product?
Creating customized views based on different categories is not very intuitive. Also the application is buggy once in a while.
What problems is the product solving and how is that benefiting you?
Salesforce helped resolving customer issues faster and easier.
Director Client Support
What do you like best about the product?
I am new to Service Cloud, but I love how we have been able to start to customize the workflow of Service Cloud. We can do much more on Service Cloud then we were able to do with desk.com. Having the data right in desk is great and we can have information about our clients pop right up to help us with questions.
What do you dislike about the product?
Still working through everything, but it doesn't have Labels like other help desk systems. There are work arounds to label tickets.
What problems is the product solving and how is that benefiting you?
I am creating a 24 hour client support team to help our clients. It can be hard to know everything about all clients, so being able to flow tickets to agents is important as well as having information readily available has been a huge help.
Recommendations to others considering the product:
I recommend Service Cloud to companies looking for a help desk solution, especially if the company needs to run reports through Salesforce.
Great CRM product
What do you like best about the product?
It is pretty easy to use, and has some features which make keeping up with our Customers easier. It also allows us to integrate our ticketing system with our Customers records.
What do you dislike about the product?
There isn't much I do not like about Salesforce, maybe have a little more training aids.
What problems is the product solving and how is that benefiting you?
We leverage Salesforce to keep track of our Customers and all of our Customer Service tickets.
Gain visibility like never before!
What do you like best about the product?
What I like best is being able to run reports to stay up to speed on projects we are working on and people we are in contact with.
What do you dislike about the product?
What I dislike the most is task follow up. It is easy to get behind on tasks that have been set, even if some have been moved to high priority.
What problems is the product solving and how is that benefiting you?
We can access our data base remotely, run reports on things of importance, and ultimately save time for our team to do their job
Recommendations to others considering the product:
Use their informational videos to learn how to run reports. Reports will help solve visibility issues.
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