Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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External reviews are not included in the AWS star rating for the product.
Great Product with easy customization
What do you like best about the product?
- I love the simple configurations you can do with a click of a few buttons.
- Strong community (helps find answers)
- Great Certifications
- Trailhead is the best!
- Strong community (helps find answers)
- Great Certifications
- Trailhead is the best!
What do you dislike about the product?
- I don't like the complexity of data loader although, seems unavoidable.
What problems is the product solving and how is that benefiting you?
We're connecting Agents with customers to solve HR needs.
It's been great to track production via reports to see how Agents are doing.
It's been great to track production via reports to see how Agents are doing.
Recommendations to others considering the product:
Get Service Cloud certified people!
Work life is MUCH easier!
What do you like best about the product?
I love that Salesforce is easy to use and easy to train other's to use. I can find everything I need quickly and don't have to wait for pages to load.
What do you dislike about the product?
Nothing really. It works really well for what we need.
What problems is the product solving and how is that benefiting you?
Application runs smoothly and never lags. I can enter a search term and my results load quickly and efficiently. It makes our workday much more production.
Great for Client Based Businesses
What do you like best about the product?
Great way to track potential clients and then activate
What do you dislike about the product?
The system glitches sometimes and deletes the potential client
What problems is the product solving and how is that benefiting you?
Activating the client can have some issues when trying to get it to another service
Walking on Clouds!
What do you like best about the product?
I love how Salesforce in general is very user friendly! The layouts and moving around is very nice.
What do you dislike about the product?
Managing the layouts and fields can be challenging. The wording for non-pros of Salesforce can be a bit confusing.
What problems is the product solving and how is that benefiting you?
The Service Cloud allows us to keep all our 'customers' in the database neatly, with a great deal of info on each.
Using Salesforce is an amazing experience
What do you like best about the product?
love the fact that I was able to start learning through the test version called trailhead even before I could have the paid app.
The Salesforce software is also user friendly that works well on almost also device, be it mobile or PC
I love that I get to join the telegram group where other Salesforce software users, and professionals interacts and share ideas
Lastly I love the fact that my progress can be updated on my Linkedln professional profile so as for my new knowledge to get noticed
The Salesforce software is also user friendly that works well on almost also device, be it mobile or PC
I love that I get to join the telegram group where other Salesforce software users, and professionals interacts and share ideas
Lastly I love the fact that my progress can be updated on my Linkedln professional profile so as for my new knowledge to get noticed
What do you dislike about the product?
The fact that there seems to be so many modules on the platform. Also when some of the groups have similar names it can be hard to distinguish between the teams to ensure payments are credited to the correct account. But it was easy for us to find a solution to that among ourselves.
What problems is the product solving and how is that benefiting you?
It allowed us to keep track of customers and leads, and automate some of our marketing.
Awesome CRM
What do you like best about the product?
It's really a great CRM with easy to use feature and latest releases are super awsome
What do you dislike about the product?
It has bbit of limitations as it's cloud based crm
What problems is the product solving and how is that benefiting you?
Mostly CRM based automation and onboarding of new clients
Reduced Cost and Effective Tracking of SalesTeam
What do you like best about the product?
My Marketing team and Sales team uses Salesforce on a daily basis to manage the new and existing clients. WIth customized workflow, we can easily create cases and track them using Salesforce.
Visual Dashboards are helpful for the leads and management on projected revenue and track the current clients requests.
Visual Dashboards are helpful for the leads and management on projected revenue and track the current clients requests.
What do you dislike about the product?
Faced few issues while integrating with Azure.
When my development team generates reports, they had to open each case and upload it for the sales team. The option to integrate email attachments to be added to salesforce cases was missing and much needed item.
When my development team generates reports, they had to open each case and upload it for the sales team. The option to integrate email attachments to be added to salesforce cases was missing and much needed item.
What problems is the product solving and how is that benefiting you?
Initially when looking for a CRM tool for my sales team, everyone suggested Salesforce to me as it is very innovate tool that delivers all the requirements for the individual needs and perfect for management. After doing some basic research, we bought this tool and very happy. Online support and forms are very active and answers the questions we have. With the UI, we can easily train the new sales persons.
Recommendations to others considering the product:
Amazing tool if your Sales team has to coordinate with more than one team. With cloud, Salesforce can be easily accessed from various parts of the world.
User forums are very active and helps you on any issue you might face.
With it's innovative ideas and great user interface, Salesforce is one of the best CRM in the current market.
Dashboards help management to track the teams progress.
Workflows help Sales team to collaborate internally well to close the deal.
User forums are very active and helps you on any issue you might face.
With it's innovative ideas and great user interface, Salesforce is one of the best CRM in the current market.
Dashboards help management to track the teams progress.
Workflows help Sales team to collaborate internally well to close the deal.
Salesforce review
What do you like best about the product?
It is a fully featured helpdesk software and helps in doing everything in automated and efficient manner. Mobile connectivity is another feature which allows it being used from anywhere.
What do you dislike about the product?
The cost of salesforce service is on the higher side as compared to other helpdesk solutions. If we can tutorials having detailed information which can help to train the employees.
What problems is the product solving and how is that benefiting you?
It is actually very simple to use and integrates very easily with other systems. There is no need for additional forms of communication, documents, spreadsheets etc.
Salesforce Cloud Service
What do you like best about the product?
1. This software helpful for wide range of areas like in marketing, sales, operations and advanced client management and its allow you to have a clear and definitive idea of the state of your business as well as your sales in general as well as your work team.
2. It has provided extensive reporting and analytics.
3. It's easy to set up.
2. It has provided extensive reporting and analytics.
3. It's easy to set up.
What do you dislike about the product?
It should support better email functionality from write in the system. Not all customers choose to integrate their Gmail or Outlook accounts to work from those native email platforms, but in stead will email directly from within sales force and the functionality could be improved for a better user experience.
What problems is the product solving and how is that benefiting you?
Saurabh
Recommendations to others considering the product:
Yes I will recommend this to our clients.
Helps organize and customizeable
What do you like best about the product?
I like that we are able to add in what we need into the salesforce CRM and customize it the way we can. One organization's saleforce is going to look completely different than another one because of the way that we are able to customize and adapt
What do you dislike about the product?
Salesforce reports get messy, expecially when pulling reports from opportunities/education/etc.
What problems is the product solving and how is that benefiting you?
Able to schedule follow ups and track our students throughout the program. I've been able to keep track of which of my students are meant to graduate and who needs registered, as well as help match prospects with current students.
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