Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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compliance dept
What do you like best about the product?
i like that it creates a separate inbox from my work inbox which i like because it helps me keep things sepearat
What do you dislike about the product?
i dont like that attachments can not be forward from person to person and sometimes it is impossible to add a snippet or a screenshot of an image on the communication pages.
What problems is the product solving and how is that benefiting you?
we can work on problem solving issues as a team
Recommendations to others considering the product:
n/a
Perfect for our company
What do you like best about the product?
Salesforce is full of easy to use features which allows ease of use across our organization. It is user friendly and has excellent reporting capabilities as well.
What do you dislike about the product?
There isn't much to dislike, I found it easy to learn, and my coworkers also like it as much as I do.
What problems is the product solving and how is that benefiting you?
It is helping with troubleshooting issues and trims downtime when people are experiencing problems.
Using Saleforce as CRM tools
What do you like best about the product?
I love how all data and contacts are being recorded in a single platform. It allows you to generate reports that you need and be able to quickly search all data efficiently.
What do you dislike about the product?
The overview interface is pretty dull and a little messy. It could be due to customisation by my company development team. But generally, it can get a little messy and confusing sometimes.
What problems is the product solving and how is that benefiting you?
We use Salesforce for knowledge management and customer contacts. Being able to merge both units together allows us to effectively bring able to use KM to solve CS issues.
Recommendations to others considering the product:
So far the experience is great. It gets things done.
Use Salesforce for customer case creation and email correspondences
What do you like best about the product?
Reporting can be customized to meet business needs. History of customer is available.
What do you dislike about the product?
Would like a better way to sort emails from oldest to newest. Cases get bucketed under status and date, but it would be nice to have a dashboard that allows you to click a button to see what cases are most tenured without having to sort and manually reassign to agents who are logged in.
What problems is the product solving and how is that benefiting you?
We are using Salesforce to communicate with customers by email and keep track of phone cases created.
Salesforce is a great easy tool to use that makes business processes more efficient and smarter.
What do you like best about the product?
I like the integration with sales loft and other softwares.
What do you dislike about the product?
There is not much I dislike about Salesforce
What problems is the product solving and how is that benefiting you?
Tracking SDR data, as well as customer data using the dashboards and organized workflow.
Salesforce helps me do my job, every single day!
What do you like best about the product?
I absolutely love how great Salesforce works. This tool is a vital part of my success. It integrates with my email and makes everything flow together perfectly.
What do you dislike about the product?
Sometimes there are minor bugs that can take a while to get fixed. I had one where the typing would go backwards, super weird.
What problems is the product solving and how is that benefiting you?
I have been able to streamline information seamlessly. It is great to have this tool!
Recommendations to others considering the product:
Make sure you always keep the most updated version of Salesforce!!
A great application
What do you like best about the product?
I like their remedy force console that allows us to have quick glance of issues which helps to prioritize.
What do you dislike about the product?
nothing much. Interface could be a bit more friendly
What problems is the product solving and how is that benefiting you?
General tickets for business.
Recommendations to others considering the product:
A great ticketing tool to use. I would recommend it to everyone.
The best of the best
What do you like best about the product?
SalesForce is the BEST cloud based user support system, hands down.
What do you dislike about the product?
Strong learning curve, very hard to just 'use,' and takes learning and constant use to be proficient.
What problems is the product solving and how is that benefiting you?
Customer Relations are easy with SalesForce, not only as a user, but as an administrator and as a customer.
Sales force is great
What do you like best about the product?
I love that you can log your calls, projects, review plans and so much more. Salesforce really helps bring all the programs that you would generally use into one program. I think this program is going to stay successful for a long time as it makes working a lot more easier.
What do you dislike about the product?
I dislike when salesforce is down. This makes working a lot harder as in my situation I would need to narrate on stickies or paper to keep track of my work for the day.
What problems is the product solving and how is that benefiting you?
Sometimes there are too many changes which can make some items confusing but overall the product benefits us to make more money and be efficient.
Recommendations to others considering the product:
I highly recommend using salesforce for all companies. This software makes working a lot easier and efficient in a lot of manners.
Positive experience as a user of sales force
What do you like best about the product?
It’s an easy to use ticketing system where issues can be resolved within my organization and everyone can easily access notes and updates.
What do you dislike about the product?
I prefer the classic version of salesforce as opposed to lightning because I feel it’s less intuitive to use.
What problems is the product solving and how is that benefiting you?
It’s the source of truth for our organization for production support tickets and that is great. However, it’s difficult to search existing cases or tickets as they don’t always come up when searching.
Recommendations to others considering the product:
N/A
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