Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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Great system for managing work and service requests
What do you like best about the product?
The flexibility of the design. Components can be configured rather than custom coded in many respects, which allows non technical folks to be able to make changes to the system and continue building upon existing functionality. I also really like the reporting capabilities. Reporting is easy to use and makes getting data out of the system easy. I'm a system admin within our organization for Salesforce.
What do you dislike about the product?
Cost. Licensing per user is VERY expensive for Salesforce.
What problems is the product solving and how is that benefiting you?
Benefits have been increased traceability of work and requests throughout our organization and the ability to report out on this work. Also able to use this software on devices out in the field!
Very helpful product
What do you like best about the product?
I love that this product is so intuitive to use, it does not require much training.
What do you dislike about the product?
It did take awhile to get running smoothly when we launched it but it's been great since.
What problems is the product solving and how is that benefiting you?
We are using it to allow customer to see what the progress is on their order and service orders as they progress.
Salesforce Service Cloud Review
What do you like best about the product?
Salesforce Service Cloud is good for ticket creation and work in take tasks, and I can easily track the changes by dash board.
What do you dislike about the product?
Salesforce Service Cloud is very tough on passwords reset, and I need change the passwords every 2months, and remember the password are very tough and most of time I am doing reset of my password using forget password.
What problems is the product solving and how is that benefiting you?
real time tracking is the best feature in Salesforce Service Cloud. I am able to get the status with help of Salesforce Service Cloud.
Very customizable...for a price
What do you like best about the product?
I like how open the software is to change and the adaptability. You can tailor a solution that is perfect for you.
What do you dislike about the product?
Without using a salesforce implementation specialist you are really on your own to make the out of the box solution work.
What problems is the product solving and how is that benefiting you?
No ability to merge tickets is very frustrating. Very poor response time to requests.
Detailed and Informative
What do you like best about the product?
I love that it literally has all the resources and information you need to help the customer as best as you can. There is nothing that you need, they don't have.
What do you dislike about the product?
I have sensitive eyes, I would really love if we had an option to choose either a light or dark theme. The background color is predominantly white.
What problems is the product solving and how is that benefiting you?
It helps us ensure the customer a quick and painless customer service process in the best way possible.
Pretty Neat Tool
What do you like best about the product?
We are able to track all of our real estate prospects in one place and that really helps us stay organized and be able to respond quickly to deals. The team that has worked with us, helped us develop a dashboard that was specific to our needs and that has made the product worthwhile.
What do you dislike about the product?
Overall the platform is easy to use so nothing.
What problems is the product solving and how is that benefiting you?
Keeping track of real estate development prospects. This tool allows us to keep all of the prospect information in one easy accessible place that is cloud based so accessible from anywhere.
Unfulfilled Potential
What do you like best about the product?
I liked the fact that I was able to write out detailed information about each case for later use, which helped to keep customers' (who were soemtimes less than truthful) stories on track and prevent sending out merchandise or refunding money unecessarily or to light a fire under some employees to keep better records.
What do you dislike about the product?
I did not like the fact that my company only allowed us to use certain parts of Salesforce. The email function was not utilized the the full extent, which was frustrating. Only full time employees were allowed to use certain other funtions as well. They were unavailable to temporary staff. The software was also not 100% compatible with older computer models and it froze often, making work difficult.
What problems is the product solving and how is that benefiting you?
I've realized that the issues I had stem from the company and not the software itself. Salsforce could've been an aswesome tool if the entire staff was allowed to use it to it's full potential.
Recommendations to others considering the product:
Make sure your computer equipment is updated . Software often freezes up older computers.
Salesforce is great for all companies large or small.
What do you like best about the product?
The best thing about Salesforce is incorporates a lot of useful tools. You can email from it. Keep accurate case logs, and search for any parts of the file.
What do you dislike about the product?
The thing I dislike is sometimes the system gets to many users and it does not let your save go through but then you try again and it will save.
What problems is the product solving and how is that benefiting you?
We see cased logs, contact information, all business information example would be address, phone, and zipcode.
compliance dept
What do you like best about the product?
i like that it creates a separate inbox from my work inbox which i like because it helps me keep things sepearat
What do you dislike about the product?
i dont like that attachments can not be forward from person to person and sometimes it is impossible to add a snippet or a screenshot of an image on the communication pages.
What problems is the product solving and how is that benefiting you?
we can work on problem solving issues as a team
Recommendations to others considering the product:
n/a
Perfect for our company
What do you like best about the product?
Salesforce is full of easy to use features which allows ease of use across our organization. It is user friendly and has excellent reporting capabilities as well.
What do you dislike about the product?
There isn't much to dislike, I found it easy to learn, and my coworkers also like it as much as I do.
What problems is the product solving and how is that benefiting you?
It is helping with troubleshooting issues and trims downtime when people are experiencing problems.
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