Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Great!!
What do you like best about the product?
The fact that it is secure, reliable and so easy to use! It makes using it fun.
What do you dislike about the product?
At the start, one really needs to undertand the application to use it efficiently because it is very different from other applications.
What problems is the product solving and how is that benefiting you?
It is great platform if one wants to focus on company's cloud security. It helps in converting all the data on the server to the cloud which is really helpful for small scale companies!
User friendly, reliable
What do you like best about the product?
It's customizable, and the site is rarely ever down.
What do you dislike about the product?
An accessibility option for the GUI theme for people with light sensitivity, like a "night mode," would be useful.
What problems is the product solving and how is that benefiting you?
Logging customer interactions. Helps us keep records of communication and action on customer accounts.
Recommendations to others considering the product:
I've also used ServiceNow and Remedy as CRM software applications, and of the three, honestly SalesForce was the easiest to use. I setup a knowledge base within our instance of SalesForce, and found it pretty easy to figure out, and also to explain to my co-workers.
Sales greatest software
What do you like best about the product?
This does everything for sales people to keep tract and manage everything sales.
What do you dislike about the product?
This cost seems high and there are too many features we do not need.
What problems is the product solving and how is that benefiting you?
Keeps tract of everything we do for sales in the company.
Recommendations to others considering the product:
It is a great product for sales people but it is expensive to install
Salesforce for support desk
What do you like best about the product?
Ease of use and configuration of workflow
What do you dislike about the product?
Reporting functionality is cumbersome and not user friendly
What problems is the product solving and how is that benefiting you?
The ability to easily escalate and track cases
Great
What do you like best about the product?
I like the way everything is laid out. It makes it easy to find students and see their information.
What do you dislike about the product?
I do not dislike anything about the software, there have consistently been updates to make things more user friendly.
What problems is the product solving and how is that benefiting you?
I am solving student admissions issues. I can see everything I need to see about the student in Salesforce.
Great Experience
What do you like best about the product?
I like the ease with which you can navigate to all of the areas I use
What do you dislike about the product?
This is most likely a network issue as it is slow at tines
What problems is the product solving and how is that benefiting you?
Easy to provide answers quickly to customer issues
Salesforce Review!
What do you like best about the product?
Salesforce is an essential to my daily life at work. I used it when I was in Sales and now I use it in Client Experience. Everything from contractual details to call tracking. I couldn't do life without it!
What do you dislike about the product?
No major dislikes. Only areas where I'm unsure are because I haven't had time to explore.
What problems is the product solving and how is that benefiting you?
Salesforce is our one-stop-shop for all things reporting and data. Couldn't do what we do without it!
Recommendations to others considering the product:
Would recommend to anyone looking at software to track all company information!
Great Resource
What do you like best about the product?
We use this daily at my company. Rather than having a binder or multiple sources to find product information, policies and procedures, etc., we are able to store all of this on the Salesforce page for quick reference.
What do you dislike about the product?
I wish there weren't so many clicks required to get to certain resources. This could be the way it's organized on our end, but sometimes I have to click through 3 or more web pages to access product info.
What problems is the product solving and how is that benefiting you?
Staff have resources 24/7 for questions they have, and they're able to provide instant answers to customers.
Recommendations to others considering the product:
Consider this product.
My time with Remedyforce
What do you like best about the product?
The interface is very intuitive and easy to use
What do you dislike about the product?
That it’s hard to filter out completed tickets
What problems is the product solving and how is that benefiting you?
Unassigned help desk tickets
Excellent Program
What do you like best about the product?
Favourite thing is definitely how user friendly the program is and easy navigation. Gives a integrated view of all interactions with guests.
What do you dislike about the product?
Sometimes the program crashes for no obvious reasons
What problems is the product solving and how is that benefiting you?
Providing our guests with enhanced and faster service and efficiently routing the tasks and cases to appropriate team members using auto dispatch. Saves a lot of time as well because I no longer have to try and get a hold of coworkers to assign them their tasks
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